ON24 Reviews in June 2026: User Ratings, Pros & Cons

A lot of good existing functionality, but lackluster support and innovation

What do you like best? The simulive feature is wonderful - it allows us to run repeat webinars easily with minimal lift. Simulive w/ rollover to live audio is nice, but there is an awkward pause and the sound changes making it feel less authentic. What do you dislike? The support team only answers the most basic of questions. It's really difficult to get any answers on more complex issues, like integrations. Also there isn't much customization you can do with the emails or landing ...

Great platform capabilities with ease of use

What do you like best? - Simple to learn user interface - Robust platform capabilities - Easy to setup - Support team is able to provide a fast resolution to all problems What do you dislike? - Video upload time is slightly on the higher side Recommendations to others considering the product: Great platform offering the following benefits: - Simple to learn user interface - Robust platform capabilities - Easy to setup - Support team is able ...

The best way to generate client loyalty

What do you like best? ON24 is a very easy tool to use and every time you discover new functionalities that make webinars more interactive for our attendees. The on demand watch is perfect to keep our contents alive with no effort! What do you dislike? Setting up 15 or 45 minutes webinars is too difficult. It should be a choice you could easily make. Recommendations to others considering the product: We find it very useful to promote our thought leadership reports and have ...

Developed for, by, and around marketing leading the industry. Certification issues linger however.

What do you like best? The amount of branding and customization around the platform. What do you dislike? Certification process still has issues, and still has a lot of room to grow. Recommendations to others considering the product: Be aware of certificate limitations and issues. What problems are you solving with the product? What benefits have you realized? Live Events have become easier and more consistent in delivery versus our older platforms. Making ...

Helpful tech support

What do you like best? On24 tech support is great and always available to help when needed. The platform is intuitive and easy to use What do you dislike? Some of the advanced features are difficult to fond and newer features sometimes have problems Recommendations to others considering the product: On the surface, On24 seems like every other webinar platforms, but as you become more aware of the additional features and benefits, it becomes clear how much value the platform ...

Product As Promised

What do you like best? Our account manager is very helpful. We can brand the platform for our company. The vast majority of the time, everything works as it should. What do you dislike? We receive a lot of complaints regarding the mobile experience for webinar participants. Also, the 30 second delay between the presenter and the audience makes live Q&A a bit awkward at times. We would also like to be able to offer two-way audio and a call in number for participants without ...

Reliable Technology with Little overhead

What do you like best? No plug-ins required for presenters or audience members;good reliability; timely communication from our reps. The reporting is also very good. What do you dislike? On24's Policy about multiple administrator logins is problematic; "emergency" help can be a bit slow. And the audience overage fees are excessive. (We avoid them by limiting our audience size.) Recommendations to others considering the product: On24 offers a great price point, but be sure ...

ON24 Webinars

What do you like best? ON24 is easy to use when creating and broadcasting webinars. There are lots of pre-uploaded templates and styles to chose from and the user interface is easy to work with. They also allow you to upload your own custom templates, which is a nice touch if you would like to include your company's branding. What do you dislike? I've had some trouble in the past setting up pre-recorded (simu-live) webinars but ON24's support team is always very responsive and ...

Incredible Webinar Experience

What do you like best? The behind the scene area for both the producer and the presenters to work in is by far the best feature. I appreciate being able to provide last minute coaching to my presenters before the audience can hear us. The attendee experience is also incredible compared to other platforms. Being able to push items out and customize their experience is improving our program. What do you dislike? I have yet to find a downside to the platform. What problems are ...

Webinars made simple

What do you like best? What I really like about ON24 is how straightforward and simple it is to use. It doesn't inundate you with a ton of needless features and it just does what you need it to do: set up and run webinars, easily. We really like being able to pre-record webinars and giving presenters the ability to tweak their presentations that way, especially for those that don't do so well in a live environment. Reporting is pretty easy to use and comprehensive as well. What do you ...