Olark Reviews in June 2026: User Ratings, Pros & Cons

"Great app for live chat!"

What do you like best about Olark? Easily log in each day to accept chats. Settings very easy to configure. Integrates easily with our landing page program (Unbounce). What do you dislike about Olark? It logs you out if you are away from the computer and miss a chat. I guess it should be like that, but sometimes do not notice and forget to log back in :) Recommendations to others considering Olark: Give their trial a shot and see if it works for you! What problems is Olark solving and how ...

"Speak with potential students/parents/teachers about our college program"

What do you like best about Olark? I like the enabled notifications. It is extremely helpful to have a popup notifying me of a new chat. I also enjoy the feature of putting my status in away if I am idle for a certain amount of time. I like being able to see which pages the guest has visited on our website. What do you dislike about Olark? I wish that from the main chat page I could easily click a button to review previous transcripts instead of having to open a new page and make a few ...

"Olark is awesome – highly recommended"

What do you like best about Olark? • Integration was simple • They have lots of great tools for non-developers to customize how it works using rules (like automatically launching chats on certain pages) • They have amazing customer service - they use their own livechat tool on their site, which is a great sign. I've used it 10+ times and have always gotten an immediate response and an incredibly helpful support rep. What do you dislike about Olark? Nothing. I've had a great experience with ...

"Olark has worked great!"

What do you like best about Olark? I like that it always works great and any issues are solved promptly. Any time that Olark is down we are notified and the people communicate how the issue is being solved. What do you dislike about Olark? It does not work well on mobile and one does not get notifications. I would like for the mobile version to allow you to see when a chat comes through instead of just showing that you are logged in. Recommendations to others considering Olark: Make mobile ...

"Olark is a great chat tool"

What do you like best about Olark? That it shows which sites they are on and the links they click so you can really speak to what they're looking for. I can go back and see the transcripts to previous chats to copy into our CRM tool to log information. Easy log-in/log-out. Don't have to completely log-out, but just be "away" if stepping away from desk. What do you dislike about Olark? You can't always see which company they are with. What problems is Olark solving and how is that benefiting ...

"It works!"

What do you like best about Olark? Olark is a great chat tool. Simple to use, great features, customizeable. The UI is intuitive and easy to use. This tool is very helpful in facilitating business for my organization. The ability to also pull data from the web application for the users that are signed is very useful. What do you dislike about Olark? Wish there was the ability to tag users so you know when they come back. Also an easier way to block certain users, we had issues of someone ...

"Easy to use, overall good tool"

What do you like best about Olark? Easy to use platform. I like that the message can be customized by the page. I think we get some good engagement with prospects/customers. What do you dislike about Olark? I dislike that there's no pop-up or notification if the prospect goes to another tab and I reply. This can often lead to the person leaving and forgetting to come back. Perhaps this feature is available and I'm not aware of it. What problems is Olark solving and how is that benefiting ...

"Voice of customer — loud & clear!"

What do you like best about Olark? Olark's a terrific tool for any business looking to connect more closely with its customers. Easily deployed and economically priced, it's on par with many chat services used on enterprise websites. We advance many deals that would otherwise have been lost—simply by offering assistance in real-time to confused prospects. What do you dislike about Olark? While no fault of Olark, using it effectively requires organizational planning and commitment. You need ...

"Olark is where it's at!"

What do you like best about Olark? Olark is the best chat tool hands down. It's simple to use, has a depth of features, and utilizes great features. I love the chat interface a lot, the Accepting New Chats/Not Accepting New Chats functionality is perfect. I have 4 monitors and being able to see out of the corner of my eye if I'm accepting chats is key. Your status is obvious and since I am away from desk off and on a lot not accepting chats is easy to set and easy to confirm that's my ...

"Simple and effective tool "

What do you like best about Olark? Able to utilise this tool on your website straight away, agent interface really ease to adopt What do you dislike about Olark? Improvements in reporting for analysis of chats, notifications on chats could also be improved Recommendations to others considering Olark: Really great tool for live chat which is cost effective What problems is Olark solving and how is that benefiting you? Transparency of the online journey, instant audience insights, real-time ...