9.4
Spot Score
Olark Reviews in June 2026: User Ratings, Pros & Cons
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Olark offers custom pricing plan
Olark Reviews & Ratings
Spotsaas Editor’s POV
Olark is a highly regarded chat platform that stands out for its ease of use and implementation. Users appreciate features like surveys, customer support, and the chatbot functionality. The platform's simplicity and user-friendly interface make it a valuable tool for engaging with customers effectively. While some users mention the need for more advanced ...Read more
Olark pros and cons
Straightforward and easy to use interface, facilitating quick setup and adoption for both users and customers.
Effective in enabling real-time communication with website visitors, leading to increased customer engagement and conversion rates.
Provides basic features needed for customer chat, such as automated responses and chat management tools.
Offers customization options for branding and messaging, enhancing user experience.
Lack of advanced features and integrations, limiting functionalities for advanced users/organizations.
Pricing structure, particularly for add-on features, may deter small startups or users on a budget.
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Showing 221-230 out of 250
AU
Anonymous User
01/05/16
"Not the cheapest solution but works like a charm."
What do you like best about Olark? Doesn't redirect the visitors outside of your site like other real time chatting system. Also the price is pretty good so no complaint there. Lastly, pro-rated refund when we decided to temporarily try out the competitions. Now we're back to Olark, so.... What do you dislike about Olark? Kind of finicky when it comes to integrating with various Shopify themes. Also, I can't manage it from my smartphone and as a small founding team, we want to always be ...
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MG
Matthew G
08/03/15
"Adequete but not fully featured, need native apps or pretty useless"
What do you like best about Olark? Embedding live chat with a line of JS is pretty sweet. Helps us communicate with our users by pulling specific ones (triggered by analytics events) into a chat and lets us provide live help within our app! The web interface is good but logs us out too easily. The api is okay and the administration of operators is good. The price is okay, currently still on a free startup plan but will need to pay soon. What do you dislike about Olark? NO MOBILE APPS! What ...
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MG
Matthew G
08/03/15
"Adequete but not fully featured, need native apps or pretty useless"
What do you like best about Olark? Embedding live chat with a line of JS is pretty sweet. Helps us communicate with our users by pulling specific ones (triggered by analytics events) into a chat and lets us provide live help within our app! The web interface is good but logs us out too easily. The api is okay and the administration of operators is good. The price is okay, currently still on a free startup plan but will need to pay soon. What do you dislike about Olark? NO MOBILE APPS! What ...
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AU
Anonymous User
07/30/15
"Pretty decent service"
What do you like best about Olark? The ability to speak with my clients in real time What do you dislike about Olark? There should be fields that require the student provide all contact information. What problems is Olark solving and how is that benefiting you? Not many at this point
AU
Anonymous User
07/30/15
"Pretty decent service"
What do you like best about Olark? The ability to speak with my clients in real time What do you dislike about Olark? There should be fields that require the student provide all contact information. What problems is Olark solving and how is that benefiting you? Not many at this point
AU
Anonymous User
07/22/15
"Live Chat at its finest."
What do you like best about Olark? Like the ability to change notification m,method and it's prompts for starting a chat are excellent. What do you dislike about Olark? The only drawback would be the the ease of setting up new preferences. Recommendations to others considering Olark: Great Live Chat product. What problems is Olark solving and how is that benefiting you? Getting communication with a young diverse crowd of students.
AU
Anonymous User
07/22/15
"Very happy with this product"
What do you like best about Olark? It is very user friendly. Easy to navigate, and very teachable. What do you dislike about Olark? I don't really have any dislikes for this product. I've only used it for a short period o time. Recommendations to others considering Olark: It is very user friendly, teachable and easy to navigate around. The response time is very quick, and it is very easy for our students to use as well. I like being able to view the transcripts from each chat. What problems ...
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AU
Anonymous User
07/22/15
"The product is easy to use and efficient. "
What do you like best about Olark? Easy and friendly user experience allows for a seamless chat experience. What do you dislike about Olark? That the messages are broken up into segments when shown on the screen. Recommendations to others considering Olark: Take some time to read the short cuts they are helpful. What problems is Olark solving and how is that benefiting you? First had experience with students, parents, educators allows for another form of interaction.
MG
Matthew G
07/21/15
"Great platform but is it right for you?"
What do you like best about Olark? Overall I was satisfied with Olark for our chat service but determined it just didn't fit right with our agency. What I did like most about this product was the ability to either use it on the web browser or local system through Pidgin. What do you dislike about Olark? There wasn't much to dislike aside from it wasn't cost effective for the size of our company at the time. We decided to go with PureChat as it is more cost effective for us right ...
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SW
Steve W
07/17/15
"Does all we need"
What do you like best about Olark? Ease of use and flexibility, enabling quick contact with site visitors and alerts when someone is on a monitored page. What do you dislike about Olark? Not their fault, but preferred having Google talk as an option. What problems is Olark solving and how is that benefiting you? Providing a basic level live chat service.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].