Observe.AI Reviews in May 2025: User Ratings, Pros & Cons

"All in one tool. Time saving."

What do you like best about Observe.AI? What I like about Observe.Ai is this tool is getting better than other tool .It's improving and getting my job gets easier. I like the fact that all information are in there already. What do you dislike about Observe.AI? The transcription sometimes its not accurate but overall its improving and the most important steps has its recommendation sometimes its not accurate too but improving. Recommendations to others considering Observe.AI: My advice is ...

"My survey to observe ai"

What do you like best about Observe.AI? the script is so helpful during evaluating.. without script its so hard to listen to the call when evaluating What do you dislike about Observe.AI? i dont have dislikes about the observe ai, the program is so helpful to us. What problems is Observe.AI solving and how is that benefiting you? when im using the observe ai, it hepls me a lot because when i am listening to the call i also use the transcription so that my work will be fast.

"Oberve.AI helps us in all aspects as we audit calls in assurance."

What do you like best about Observe.AI? The most helpful part in observe.AI which is the recommendation and the transcriptions of each call. It helps us to easily divert calls and extends the policies of assurance. What do you dislike about Observe.AI? Well, observe.AI has many benefis in helping us too sucessful calls, and I dont have any dislikes in this tool. Observe.AI makes us call auditors get easily with the calls and do our job. What problems is Observe.AI solving and how is that ...

"Very helpful in our area of expertise which is evaluating calls to aim quality."

What do you like best about Observe.AI? The transcript which helps us understand the conversation between the shopper and the agent. It is a very good feature of the app for it has helped us locate some important details of a conversation. What do you dislike about Observe.AI? Sometimes the app gives inaccurate translation of words from the conversation we are evaluating, sometimes some words are not precise which makes it difficult to acquire our task. Recommendations to others considering ...

"Observe ai helps my work finish quickly."

What do you like best about Observe.AI? It's giving me a clear transcription of the recorded calls. And it helps me locate easily the important keywords that i need to sarch during the evaluations. What do you dislike about Observe.AI? The problem I encountered about observe ai is that whenever there is a call back we cannot find it immediately and sometimes it's still not available. But overall its a great tool to used. Recommendations to others considering Observe.AI: observe ai is very ...

"I highly recommend observe.ai to everyone because it's very organize and easy to use."

What do you like best about Observe.AI? The most helpful about observe.ai is that helps businesses boost agents performance by checking their work and giving feedback that leads to a better customner service experience. What do you dislike about Observe.AI? The least helpful about observe.ai is that it lacks a little bit of options like putting N/A instead of the real reason of the mark down. Also, sometimes the transcrip of the call is cut. Recommendations to others considering ...

"My experience in observe ai is quit amazing"

What do you like best about Observe.AI? What I like the best in observe ai is that the it is easy to use especially on seing the scorecard, it is easy to determine the flow of the call. What do you dislike about Observe.AI? What I dislike in observe ai is you can't skip on a specific flow of the that you want to visit with and I don't like on the speed it was quit slow and not suitable for the call Recommendations to others considering Observe.AI: My advice in using this tool is that to ...

"A very convenient tool."

What do you like best about Observe.AI? I like that it provided transcriptions of the conversation between the agent and the shopper. You can also listen to certain section of the call with ease. I am very satisfied of the tool. I will sure recommend it to my colleagues. What do you dislike about Observe.AI? For me the downside of Observe. AI is that you cannot search for certain keywords of the transcription. Also, there are certain sections of the formstack that must be selected as N/A ...

"Amazing Concept, Needs Fixes"

What do you like best about Observe.AI? Accesibility. Observe.ai offers a wide variety of search engines for you to find exactly what you're looking for using the information that you have. What do you dislike about Observe.AI? The only thing I dislike is the innacuracy of the transcript at time. Although, it is a long way from when it started, I think there are still a few fixes that can be done. What problems is Observe.AI solving and how is that benefiting you? I am an intern supervisor ...

"The best tool is on the process"

What do you like best about Observe.AI? Observe.AI is indeed helpful because it covers more important details in one tool. It basically help reviewers utilize the tool. And I like how they covers broad idea. What do you dislike about Observe.AI? I dislike how some important details are not in the call. The most important thing in a call is a correct spectrum of detailed organized transcript of a recorded call. The more we venture into the usage of the tool, we encounter problems like some ...