Observe.AI Reviews in May 2025: User Ratings, Pros & Cons

"I highly recommend observe.ai to everyone because it's very organize and easy to use."

What do you like best about Observe.AI? The most helpful about observe.ai is that helps businesses boost agents performance by checking their work and giving feedback that leads to a better customner service experience. What do you dislike about Observe.AI? The least helpful about observe.ai is that it lacks a little bit of options like putting N/A instead of the real reason of the mark down. Also, sometimes the transcrip of the call is cut. Recommendations to others considering ...

"My survey to observe ai"

What do you like best about Observe.AI? the script is so helpful during evaluating.. without script its so hard to listen to the call when evaluating What do you dislike about Observe.AI? i dont have dislikes about the observe ai, the program is so helpful to us. What problems is Observe.AI solving and how is that benefiting you? when im using the observe ai, it hepls me a lot because when i am listening to the call i also use the transcription so that my work will be fast.

"Very helpful in our area of expertise which is evaluating calls to aim quality."

What do you like best about Observe.AI? The transcript which helps us understand the conversation between the shopper and the agent. It is a very good feature of the app for it has helped us locate some important details of a conversation. What do you dislike about Observe.AI? Sometimes the app gives inaccurate translation of words from the conversation we are evaluating, sometimes some words are not precise which makes it difficult to acquire our task. Recommendations to others considering ...

"All in one tool. Time saving."

What do you like best about Observe.AI? What I like about Observe.Ai is this tool is getting better than other tool .It's improving and getting my job gets easier. I like the fact that all information are in there already. What do you dislike about Observe.AI? The transcription sometimes its not accurate but overall its improving and the most important steps has its recommendation sometimes its not accurate too but improving. Recommendations to others considering Observe.AI: My advice is ...

"The tool Observe.Ai is very convenient to use."

What do you like best about Observe.AI? Eventhough this tool has not yet become our primary tool but I already can foresee that it will make our work easier since two of our tools are combined in it. What do you dislike about Observe.AI? So far I don't see anything unlikely about the tool infact I can't wait already for this tool to become our primary tool. Recommendations to others considering Observe.AI: Don't hesitate to use the tool, it's easy to use. What problems is Observe.AI solving ...

"My experience in observe ai is quit amazing"

What do you like best about Observe.AI? What I like the best in observe ai is that the it is easy to use especially on seing the scorecard, it is easy to determine the flow of the call. What do you dislike about Observe.AI? What I dislike in observe ai is you can't skip on a specific flow of the that you want to visit with and I don't like on the speed it was quit slow and not suitable for the call Recommendations to others considering Observe.AI: My advice in using this tool is that to ...

"Observe.ai is a user friendly tool."

What do you like best about Observe.AI? Observe.ai is helpful because has a recommendation. What do you dislike about Observe.AI? It is least helpful because sometimes there's no data for the other contact IDS. Recommendations to others considering Observe.AI: I can recommend for those looking Observe.AI that you can write down your own self reviews and opinion What problems is Observe.AI solving and how is that benefiting you? The recommendation helps me to a lot to easily know the best audit

"Observe ai helps my work finish quickly."

What do you like best about Observe.AI? It's giving me a clear transcription of the recorded calls. And it helps me locate easily the important keywords that i need to sarch during the evaluations. What do you dislike about Observe.AI? The problem I encountered about observe ai is that whenever there is a call back we cannot find it immediately and sometimes it's still not available. But overall its a great tool to used. Recommendations to others considering Observe.AI: observe ai is very ...

"All in one tool. Time saving."

What do you like best about Observe.AI? What I like about Observe.Ai is this tool is getting better than other tool .It's improving and getting my job gets easier. I like the fact that all information are in there already. What do you dislike about Observe.AI? The transcription sometimes its not accurate but overall its improving and the most important steps has its recommendation sometimes its not accurate too but improving. Recommendations to others considering Observe.AI: My advice is ...

"My experience in observe ai is quit amazing"

What do you like best about Observe.AI? What I like the best in observe ai is that the it is easy to use especially on seing the scorecard, it is easy to determine the flow of the call. What do you dislike about Observe.AI? What I dislike in observe ai is you can't skip on a specific flow of the that you want to visit with and I don't like on the speed it was quit slow and not suitable for the call Recommendations to others considering Observe.AI: My advice in using this tool is that to ...