Power up your contact center with AI efficiency.
Add to compare
Observe.AI offers custom pricing plan
Observe.AI is hailed as a valuable tool for enhancing call center operations. Users appreciate its user-friendly interface and advanced features that simplify call analysis and feedback provision. The ability to pinpoint specific areas for improvement, download calls, and integrate with other systems is lauded. While some users mention minor drawbacks like ...Read more
Provides comprehensive breakdown of call aspects for coaching and meetings.
Advanced intelligence for call analysis, including specific word searches.
User-friendly interface that is easy to navigate and share data.
Constantly monitors agent work to enhance coaching and service quality.
System still needs to recognize Spanish for broader customer coverage.
Training AI can be time-consuming before full functionality.
Log in Required to View Reviews
Filter results
Sort by :
Showing 81-90 out of 197
JG
Jericho G
05/20/22
"Observe.AI is User-friendly."
What do you like best about Observe.AI? I like how the platform enables the users to navigate through calls and leads efficiently and it helps users find information related to their work easily with the use of its call tags function. What do you dislike about Observe.AI? Perhaps the thing that I dislike about Observe.AI is the way there are calls/leads with missing information. Based on experience, some calls have no transcription or have recordings that are disrupted. Recommendations to ...
Read more
J-
Jeanine - Pauline M
05/20/22
"A VERY USEFUL TOOL"
What do you like best about Observe.AI? WHAT I LIKE ABOUT THE OBSERVE AI TOOL IS THAT IT CAN HELP YOU DETERMINE HOW TO RATE THE AGENTS IF THEY WERE ABLE TO FOLLOW THE GUIDELINES AND PROPER FORMAT IN DEALING WITH BENEFICIARIES. What do you dislike about Observe.AI? WHAT I DISLIKE ABOUT THE OBSERVE AI IS THAT IT SOMETIME CAN TAKE ALOT OF YOUR TIME IN DETERMINING THE MISTAKES OF AGENTS IN DOING THEIR EVALUATIONS WELL. BUT IT IS ALSO HELPFUL AT THE SAMETIME. Recommendations to others ...
Read more
JF
Jeanlou F
05/20/22
"Most of the transcriptions are inaccurate."
What do you like best about Observe.AI? Observe.AI is like an all in one interface since this already has the recording and evaluation form in one interface. What do you dislike about Observe.AI? The transcriptions in Observe.AI are inaccurate. What problems is Observe.AI solving and how is that benefiting you? It has solved the problem with opening multiple screens. Thus, work can be efficient with Observe.AI.
LB
Leo B
05/14/22
"Observe.ai is user-friendly and makes your task easy while you're being productive."
What do you like best about Observe.AI? The easy navigation and the convenience. I've been using different platforms throughout the years but Observe.ai for me is the best. It helps us users do our job efficiently. Easy logging in is also one of the best parts for me. What do you dislike about Observe.AI? Almost all the suggested answers were wrong. Our task is to evaluate calls from our agent and some of the suggested evaluations from Observe.ai were incorrect so we must put some notes on ...
Read more
AU
Anonymous User
05/13/22
"OAI Review"
What do you like best about Observe.AI? OAI Is very user friendly and has multiple ways of looking at data What do you dislike about Observe.AI? I don't think that it is OAI, but sometimes the recording is not available. What problems is Observe.AI solving and how is that benefiting you? Using OAI to listen and audit insurance brokers adherence to quality as defined by their organization
EL
Ebony L
05/13/22
"ERL Review"
What do you like best about Observe.AI? The ability to search for negative sentiments and create moments I appreciated. Locating Interactions and the customer satisfaction moments are great. This toll, Observe AI is far better than any other tool I have used. What do you dislike about Observe.AI? Not enough time for me to spend self-training. But the program itself is very nice. Improvements on Built-in videos for self-paced training would be nice. I have yet to encounter any videos within ...
Read more
CE
Crista Emmanuelle Z
05/13/22
"Observe.ai Review"
What do you like best about Observe.AI? The functionalities are good and the search engine works alright. I evaluate Medicare Advantage calls with this tool and having multiple options to search is convenient. What do you dislike about Observe.AI? The transcriptions needs a lot of work. In my field, there are times that we work with multiple tools and it would be convenient if there is a way to collectively have connected calls. The system is glitchy at times and I don't know if this is a ...
Read more
SM
stacie m
05/12/22
"GREAT APPLICATION FOR COACHING"
What do you like best about Observe.AI? the ability to access any and all of the sales reps calls at anytime of the day. to be able to coach my team and give them feedback What do you dislike about Observe.AI? i find it very very easy to use and have no problem figuring it out if i have to Recommendations to others considering Observe.AI: I love this for the employees - just to have feedback for them - to protect our employees as well What problems is Observe.AI solving and how is that ...
Read more
JC
Jose Cyprus O
05/12/22
"My Obseve AI Experience"
What do you like best about Observe.AI? The ability to transcribe conversations reduces the amount of workload an evaluator does in completing an assessment as keywords that can serve as interaction indicators can easily be searched rather than listening to the full length of the call. The QM Dashboard view also allows a myriad of reporting options depending on the client needs. What do you dislike about Observe.AI? Building up Moments can be time-consuming but OAI has sufficient resource ...
Read more
AU
Anonymous User
05/12/22
"Love the system"
What do you like best about Observe.AI? Ease of access. Finding information, and tracking information as well. What do you dislike about Observe.AI? I would like to be able to "join" duplicate agents in the future. What problems is Observe.AI solving and how is that benefiting you? Tracking agent's call scores as well as tracking each point that is missed
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
