Observe.AI Reviews in June 2026: User Ratings, Pros & Cons

"Most of the transcriptions are inaccurate."

What do you like best about Observe.AI? Observe.AI is like an all in one interface since this already has the recording and evaluation form in one interface. What do you dislike about Observe.AI? The transcriptions in Observe.AI are inaccurate. What problems is Observe.AI solving and how is that benefiting you? It has solved the problem with opening multiple screens. Thus, work can be efficient with Observe.AI.

"A VERY USEFUL TOOL"

What do you like best about Observe.AI? WHAT I LIKE ABOUT THE OBSERVE AI TOOL IS THAT IT CAN HELP YOU DETERMINE HOW TO RATE THE AGENTS IF THEY WERE ABLE TO FOLLOW THE GUIDELINES AND PROPER FORMAT IN DEALING WITH BENEFICIARIES. What do you dislike about Observe.AI? WHAT I DISLIKE ABOUT THE OBSERVE AI IS THAT IT SOMETIME CAN TAKE ALOT OF YOUR TIME IN DETERMINING THE MISTAKES OF AGENTS IN DOING THEIR EVALUATIONS WELL. BUT IT IS ALSO HELPFUL AT THE SAMETIME. Recommendations to others ...

"Observe.AI is User-friendly."

What do you like best about Observe.AI? I like how the platform enables the users to navigate through calls and leads efficiently and it helps users find information related to their work easily with the use of its call tags function. What do you dislike about Observe.AI? Perhaps the thing that I dislike about Observe.AI is the way there are calls/leads with missing information. Based on experience, some calls have no transcription or have recordings that are disrupted. Recommendations to ...

"Observe.ai is user-friendly and makes your task easy while you're being productive."

What do you like best about Observe.AI? The easy navigation and the convenience. I've been using different platforms throughout the years but Observe.ai for me is the best. It helps us users do our job efficiently. Easy logging in is also one of the best parts for me. What do you dislike about Observe.AI? Almost all the suggested answers were wrong. Our task is to evaluate calls from our agent and some of the suggested evaluations from Observe.ai were incorrect so we must put some notes on ...

"OAI Review"

What do you like best about Observe.AI? OAI Is very user friendly and has multiple ways of looking at data What do you dislike about Observe.AI? I don't think that it is OAI, but sometimes the recording is not available. What problems is Observe.AI solving and how is that benefiting you? Using OAI to listen and audit insurance brokers adherence to quality as defined by their organization

"ERL Review"

What do you like best about Observe.AI? The ability to search for negative sentiments and create moments I appreciated. Locating Interactions and the customer satisfaction moments are great. This toll, Observe AI is far better than any other tool I have used. What do you dislike about Observe.AI? Not enough time for me to spend self-training. But the program itself is very nice. Improvements on Built-in videos for self-paced training would be nice. I have yet to encounter any videos within ...

"Observe.ai Review"

What do you like best about Observe.AI? The functionalities are good and the search engine works alright. I evaluate Medicare Advantage calls with this tool and having multiple options to search is convenient. What do you dislike about Observe.AI? The transcriptions needs a lot of work. In my field, there are times that we work with multiple tools and it would be convenient if there is a way to collectively have connected calls. The system is glitchy at times and I don't know if this is a ...

"Simple but intuitive system for Speech Analytics."

What do you like best about Observe.AI? How easy it is to build out the moments in the system. What do you dislike about Observe.AI? The lack of creativity within the moments. There's not a way to save a moment within a moment to be able to drill down to certain calls. What problems is Observe.AI solving and how is that benefiting you? How we can keep track of the evaluations in the system. Coaching sessions are great in the system. Hoping for more improvements in that aspect.

"Excellent Partner"

What do you like best about Observe.AI? Collaboration, strong partner who truly cares about our helping our business, people and customers succeed. What do you dislike about Observe.AI? Not a dislike, but an opportunity to continue expanding feature functionality. Based on experience so far, no doubt that will happen. What problems is Observe.AI solving and how is that benefiting you? Create stronger data and analytics that we can use to drive CX and EX as well as Client stickiness

"Affordable gong-alternative for high volume call centers"

What do you like best about Observe.AI? Once integrated, observe as helped us identify calls which met certain criteria by keyword, automate elements of our call QA process and have helped our compliance teams review calls quickly and easily. What do you dislike about Observe.AI? Like all translation services, the system learns over time and doesn't always transcribe technical terms correctly, so they don't appear in search. We also had a difficult time connecting the system to our ...