Nutshell Reviews in June 2026: User Ratings, Pros & Cons

"More good then Bad"

What do you like best about Nutshell? The best part is custom fields. We are a unique organization that requires specific data points that are not in standard CRMs. What do you dislike about Nutshell? UI for both mobile and desktop versions. It is a bit antiqued overall and the mobile app is not very useful in its current form. I would live on my mobile version if it was up to snuff. Recommendations to others considering Nutshell: Keep in mind that all CRM software requires some human ...

"All good- I work at a small start-up and we have found it very realible for our customer dev team "

What do you like best about Nutshell? The layout of the product is very easy to use. It is very clear and efficient to use once you know how to work the product, however it is complex enough to do everything that we require and give us pivotal data. What do you dislike about Nutshell? I would prefer if it could be integrated with the other systems that we use at our company, however it has functioned perfectly as a back up as our other system has failed us a lot in the past! I don't have ...

"In a Nutshell, it works GREAT for what we need! "

What do you like best about Nutshell? I like the intuitive interface and flexibility of activity types based on how my team uses this currently. What do you dislike about Nutshell? I wish I could add some custom fields that I could report on outside of the activity types, but that's only come up a couple of times and we found workarounds. What problems is Nutshell solving and how is that benefiting you? The ability to streamline communication with our CX team and keep everything easily ...

"Solid CRM"

What do you like best about Nutshell? It has a clean and Linear Sales process that's easy to manage in a glance What do you dislike about Nutshell? Can't run reports or view leads by processes (substages) Recommendations to others considering Nutshell: Check out the new mail feature What problems is Nutshell solving and how is that benefiting you? Manage our incoming leads for a product with a long sales cycle

"Valuable Resource"

What do you like best about Nutshell? I work with several hundred clients on a monthly basis. Nutshell helps me track conversations, include colleges and peers on crucial decisions and monitor progress from the comfort of a mobile office. What do you dislike about Nutshell? Somethings, like reporting are less than intuitive. Recommendations to others considering Nutshell: Great CRM to grow a network base. What problems is Nutshell solving and how is that benefiting you? Nutshell has helped ...

"Very good function CRM system"

What do you like best about Nutshell? Simple to learn, easy to use, gives the good functions including take a photo to upload a business card. What do you dislike about Nutshell? More functions to make simple reports such as a weighted pipline Recommendations to others considering Nutshell: Looking for a simple CRM, with many very good features for a reasonable price, good support staff to answer questions What problems is Nutshell solving and how is that benefiting you? How to best track ...

"Excellent CRM"

What do you like best about Nutshell? Great tool for keeping up with customers and the emails we have sent to them. I like the way we can turn a Lead into a sale and track the progress of the transaction along the way with Stages. We love the ability to send out email blasts to selected customers. You can create templates for these emails and including graphics is a breeze. What do you dislike about Nutshell? I wish it would not allow duplicate entries. Recommendations to others considering ...

"Nutshell's potential is huge"

What do you like best about Nutshell? We are due to launch Nutshell in the next month. Customizing this CRM for our needs has been almost pain free. This will help us grow and expand our relationships with our customers so much ! The white glove service made it so easy to import our current DB. Product is very customizable in so many areas, we have been spoilt for choice. What do you dislike about Nutshell? We would like to see better email functionality. That would be the weakest link in ...

"Easy to use and good reporting"

What do you like best about Nutshell? Easy to use, great reporting, manages communication well, helpful integrations What do you dislike about Nutshell? Sometimes things aren't as intuitive as I'd like What problems is Nutshell solving and how is that benefiting you? Managing client communication, forecasting income

"Efficient System that's Easy to Use"

What do you like best about Nutshell? Our team enjoys using Nutshell to keep in contact with the our huge network of nonprofit professionals. We appreciate being able to research recent communications with an individual and understand where we are. We find the system easy to use, and it offers plenty of special features that we appreciate. We have built Nutshell into our everyday work system. Our team members always joke using #Nutshelled whenever they enter meeting notes or update the ...