Nutshell Reviews in June 2026: User Ratings, Pros & Cons

"Recommending Nutshell for All my Colleagues"

What do you like best about Nutshell? I work in Higher Education, specifically in the Career Services space. A common theme I've heard with peers in the employer engagement world is the challenge keeping track of all their connections. I appreciate that Nutshell allows our team to keep track of all the employers we engage with along with where the communications last ended. It makes it easy to follow up appropriately. Also it's great for organizing and sorting contacts based on industries ...

"Easy to use and keeps getting better"

What do you like best about Nutshell? The simple to find menus and reports. All users don't have issues due to the simple layout and usability of the system. Also like the export feature and the ease of uploading data. What do you dislike about Nutshell? The mapping would be more helpful if it allowed travel planning. Recommendations to others considering Nutshell: Grow the mapping ability...especially on the mobile devices. What problems is Nutshell solving and how is that benefiting ...

"Sales Operations Admin"

What do you like best about Nutshell? I think Nutshell is easy to use and navigate thru. What do you dislike about Nutshell? When doing a search in the Leads tab. If there is no Company in the Lead that was created, it doesn't always come up. Recommendations to others considering Nutshell: It's a good way to keep track of sales and leads. What problems is Nutshell solving and how is that benefiting you? Keeping all of our Sales Reps organized and letting them see the progress of each lead ...

"Simple but effective"

What do you like best about Nutshell? I have used many CRM systems over the years & Nutshell is by far & away the easiest, most intuitive system I have come across. It’s work on all platforms seamlessly & really helps me keep on top of my projects & leads. Well done Nutshell What do you dislike about Nutshell? So far there is nothing I dislike about Nutshell What problems is Nutshell solving and how is that benefiting you? Keeping on top of projects & customer communication

"Easy to Implement CRM"

What do you like best about Nutshell? After using a trial version, I was able implement Nutshell for our sales team within weeks of starting as the new Sales Manager. What do you dislike about Nutshell? There are still some bugs that occasionally come up, but customer support team usually has the answer to resolve it. Recommendations to others considering Nutshell: Try it and see how easy it is What problems is Nutshell solving and how is that benefiting you? We are updating customer ...

"The Best Sales Soution for a Small Business"

What do you like best about Nutshell? Slick interface (web/app), intuitive (no learning curve), customizable, low-cost. What do you dislike about Nutshell? The forecasting features have room for improvement / to be customizable in a way that makes sense for our particular business. Recommendations to others considering Nutshell: Give it a whirl, you may be pleasantly surprised. What problems is Nutshell solving and how is that benefiting you? So great to track leads now, some of which can ...

"Nutshell has been a good CRM for the money that we pay."

What do you like best about Nutshell? I appreciate that customer support is always available when I call, I also appreciate that the CRM - though relatively limited in features - is easy to use. What do you dislike about Nutshell? I dislike that there seems to be an unwillingness to implement feature requests. When I've asked for features I feel like I'm just sort of written off - there isn't a follow up process, there isn't any indication that the feedback was passed on to ...

"Fair to middlin'"

What do you like best about Nutshell? Being able to BCC email updates directly to a contact in Nutshell and keep the team informed, and not have email threads be locked to a single individual. What do you dislike about Nutshell? It's not the central hub of starting a customer transaction at my place of work. Not necessarily a problem with Nutshell itself. I would rather see it used as a team management tool where transactions start and end with Nutshell, rather than have it as yet another ...

"User friendly overall, integrations need some work"

What do you like best about Nutshell? I like the organisation and tagging ability What do you dislike about Nutshell? I struggle with some of the integrations with Mailchimp. Mailchimp is connected to our website...and I'm unable to keep the lists in nutshell as up to date as the lists in mailchimp as nutshell can't update when people unsubscribe etc. What problems is Nutshell solving and how is that benefiting you? We are collecting a customer database which we haven't had prior. Benefits ...

"One of the best"

What do you like best about Nutshell? It's so simple to use. Our entire team uses it and the collaborative features are the best What do you dislike about Nutshell? Would like a better integration with mailchimp (transferring tags, etc) What problems is Nutshell solving and how is that benefiting you? Sales and some CSM pipeline stuff.