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9.3

SpotScore

Nutshell - CRM Software

Nutshell Reviews in September 2026: User Ratings, Pros & Cons

Your ultimate solution for customer relationship success.

4.33

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Nutshell Reviews & Ratings

4.33

Very Good

Based on 900 ratings & 983 reviews

Are you using Nutshell?

Rating Distribution

Excellent

(550)

Very Good

(345)

Good

(73)

Poor

(12)

Terrible

(3)

Spotsaas Editor’s POV

Nutshell has established itself as a highly reliable and user-friendly CRM solution, winning over teams for its straightforward setup and intuitive interface. Its key strengths lie in its customizable workflows, seamless integrations, and the ability to track leads, client interactions, and sales progress effortlessly. Businesses appreciate the standout customer ...Read more

Nutshell pros and cons

  • Clean interface makes navigation and setup simple even for non-technical users.

  • Strong customer support with responsive assistance, onboarding help, and helpful training resources like videos and guides.

  • Customizable workflows and pipelines to suit individual business needs and sales processes.

  • Effective CRM functionality for tracking leads, sales, and client communication in real-time, maintaining a central hub of information.

  • Limited reporting and analytics features, lacking advanced capabilities for businesses requiring in-depth insights.

  • Bulk email limitations, with capped daily email campaigns, reducing scalability for outreach efforts.

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Showing 671-680 out of 983

AU

Anonymous User

04/05/19

4 out of 5

"Easy Software for managing clients and leads"

What do you like best about Nutshell? Nutshell is customizable and cost-effective, it can track leads for each of the project by customising stages Id and confidence level What do you dislike about Nutshell? It's quite confusing on setting up different currency markets, so we won't be able to use this function Recommendations to others considering Nutshell: Nutshell is great CRM which is easy to use, manage, and track sales process What problems is Nutshell solving and how is that ...

Read more

AU

Anonymous User

04/05/19

4 out of 5

"Strong service! "

What do you like best about Nutshell? Nutshell is fantastic at easily capturing information about leads and prospects. I love knowing that all our info is always there without any material effort. What do you dislike about Nutshell? The reporting could be better. While they are aesthetically pleasing, basic pipeline and revenue reporting could be better. Recommendations to others considering Nutshell: Better reporting What problems is Nutshell solving and how is that benefiting you? We’re ...

Read more

MC

Montana C

04/05/19

5 out of 5

"Don't know what I would do without it!"

What do you like best about Nutshell? I love how easy it is to organize my leads. Nutshell gives me the ability to nest all of the information for each lead. What do you dislike about Nutshell? Sometimes my information doesn't fully sync. Recommendations to others considering Nutshell: Utilize their customer support. They are amazing! What problems is Nutshell solving and how is that benefiting you? I am able to reach out to old leads from years ago by using the tasks/reminders and I can ...

Read more

JL

Jacqueline L

04/05/19

4.5 out of 5

"User-friendly CRM "

What do you like best about Nutshell? Visually, it's easy to see the information. You can customize extra areas to gather more details. It's easy to use. You can filter almost everything you see to gather reports or export to an Excel file for more information. What do you dislike about Nutshell? It's a great system as a whole, but to integrate other programs in a production-style business, Nutshell fell short of that. In the company I work for my department really used Nutshell for sales ...

Read more

AU

Anonymous User

04/05/19

4.5 out of 5

"Nutshell trully helps you with your business"

What do you like best about Nutshell? The filter options hepls you to quicky view your leads based on closing date and market. The reports also offer a wide range of possibilities to present your data. What do you dislike about Nutshell? People addresses indicates US as default after importing contacts. Therefore, a double-check is require which can be time consuming. What problems is Nutshell solving and how is that benefiting you? Nutshell helps me to keep track of the different deals, ...

Read more

SL

Suzanne L

04/05/19

4.5 out of 5

"Nutshell is Great for First Time CRM Users"

What do you like best about Nutshell? It is easy to use and follow. It's user interface is clean and well organized. What do you dislike about Nutshell? I've had some trouble before creating templates for mass email messages I've wanted to send out to all our customers. I wish it was a little easier to filter and could send more than 100 messages at once. Recommendations to others considering Nutshell: This is a great CRM to keep your sales communications with customers organized. I love ...

Read more

AU

Anonymous User

04/05/19

4.5 out of 5

"Tracking leads"

What do you like best about Nutshell? One of the best thing about nutshell is the the ability to simply creat customize pipeline. This has been a usefull tool for my sales department and call center. Being able to work out of one database and transparency. What do you dislike about Nutshell? Mobile app needs alot more feature. Its a little difficult to add client and work on the go. Realy wish you have all the tools as you would have on the computer. What problems is Nutshell solving and ...

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DR

Dusty r

04/05/19

5 out of 5

"Nutshell is the best"

What do you like best about Nutshell? it is super easy to find customers and company names in nutshell I really love it What do you dislike about Nutshell? when I enter a city with 2 names it doesn't register both names of the city Recommendations to others considering Nutshell: great proigram What problems is Nutshell solving and how is that benefiting you? customer locations its super easy to use

BH

Brady H

04/05/19

4.5 out of 5

"Nutshell is the best value on the market today "

What do you like best about Nutshell? For what we pay for, this is the best solution that offers easy to use tools for my team to spend more time selling and less time doing data entry What do you dislike about Nutshell? There are some limitations, specifically when it comes to reporting, that I've had to live with. I have to export my data into tableau to get some of the reports I need. What problems is Nutshell solving and how is that benefiting you? This is helping my team stay ...

Read more

AU

Anonymous User

04/05/19

5 out of 5

"Nutshell keeps me on track!"

What do you like best about Nutshell? Nutshell has great reminders and notifications. What do you dislike about Nutshell? I wish nutshell integrated with my other systems more seamles What problems is Nutshell solving and how is that benefiting you? Great metrics on where I get my leads from and which ones convert. Helping me to plan for future projects!

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].