Nutshell Reviews in September 2026: User Ratings, Pros & Cons

"Great CRM system fit for growing business"

What do you like best about Nutshell? As a small and growing business I like that the cost is something we CAN afford. We use the system for all sorts of different applications and is used as the hub of our business. What do you dislike about Nutshell? I do not like how the relationships between the leads and the companies work. For my company it would make much more sense to have a "Lead" in the system until that lead is closed and then converted to a "company". Part of the reason I say ...

"Easy to use CRM solution"

What do you like best about Nutshell? Two features are helping us most in our every day business: The first one is the easy way of sharing emails. One click and it is shared. If you are willing to share all emails with everybody, then you can even save that one click and share them automatically. The second one is the sales automation, which a big time saver for email follow ups. Another feature that is pretty cool when you are on conferences is the business card scanner in the mobile app. ...

"Good, but limited"

What do you like best about Nutshell? Nutshell has excellent design and is incredibly easy to use. It is organized well, straightforward to find information, and as a tool is quick and responsive. What do you dislike about Nutshell? Nutshell is missing competitive features, including integrations, effective task management, and much more. When asked about these things, they indicate they have no plans to address them. Updates seem to be few and far between these days, and some existing ...

"Practical CRM"

What do you like best about Nutshell? - Cloud Based - Easy Navigation - Phone App - Contact Management - Account management - Geo Mapping What do you dislike about Nutshell? The opportunities section could be upgraded. However, our company does not use nutshell to manage our sales funnel. Also, it would be efficient if there was a marketing portal that could be used to send targeted emails to potential/current customer base in CRM. Recommendations to others considering Nutshell: Quality CRM ...

"Cost effective solution that meets our needs"

What do you like best about Nutshell? Enjoy the customizable workflows that we can create to track the sale of different products in our pipeline. What do you dislike about Nutshell? Would like a little more flexibility with reports - and date parameters to be carried over with altering other columns in a report. What problems is Nutshell solving and how is that benefiting you? Effectively tackling our sales process with Nutshell, and it's great tool for our support team to leverage ...

"Struggled to get our sales team committed to using the product"

What do you like best about Nutshell? Easy to set up and relatively low cost. Import and Export features all as you'd expect and need. What do you dislike about Nutshell? We run a publishing business and we decided to move to a different CRM that integrated better with our publishing cycle and included some editorial planning features. Recommendations to others considering Nutshell: Ensure your sales team gets fully behind your use of Nutshell. What problems is Nutshell solving and how is ...

"Nutshell for civic tech"

What do you like best about Nutshell? Communication logs in each profile showing chronological communication What do you dislike about Nutshell? Search feature, incorrect duplicate suggestions, wrong location mapping What problems is Nutshell solving and how is that benefiting you? Breaking down silos between teams and picking up communication where left off.

"Fast implementation and user (sales execs) adoption"

What do you like best about Nutshell? Compared to salesforce.com the ease of use. Somehow our sales reps actually use it compared to previous solutions we used. What do you dislike about Nutshell? A bit more focus on big, complex deals versus a lot of smaller deals. Recommendations to others considering Nutshell: If you've got your sales plan down and need a quick and flexible way of administring and monitoring the sales cycle - nutshell is for you. What problems is Nutshell solving and how ...

"Modern, Straightforward CRM"

What do you like best about Nutshell? Nutshell has been an essential tool for our small business. Its ease of use and lack of overcomplicated features has been most helpful to our team members that have never worked with a CRM in the past. I personally love the level of customization available throughout the system -- helping us create a new level of organization within our remote team's workflow. I've also been fully impressed with the responsiveness and level of personalized service from ...

"Some times problems with time zone."

What do you like best about Nutshell? Reports almost normal. Some times need connection directly for prepare more details reports. What do you dislike about Nutshell? No possible direct connect to database. No 3CX funll integration What problems is Nutshell solving and how is that benefiting you? Sales department see that talk with client.