Nutshell Reviews in June 2026: User Ratings, Pros & Cons

"Comprehensive and easy-to-learn customer contact and lead management system"

What do you like best about Nutshell? The way customer contacts/structure can be managed - contacts can be harvested from multiple sources and their relations managed; with custom fields one can build up very detailed overview of strategic selling targets, their needs, opinions and decision powers. All of this can be utilized in lead management, although some configuration is needed. What do you dislike about Nutshell? Although there are multiple integration options available they seem to ...

"Nice basic CRM for small group"

What do you like best about Nutshell? We are using Nutshell for a three-person sales team and it works pretty well. It's nice that you can block off accounts by sales person and control what others can see. What do you dislike about Nutshell? The export process doesn't have as much flexibility for filtering as other programs. Recommendations to others considering Nutshell: Our sales team members are not all tech-savvy, and Nutshell was easy for everyone to learn and use. I've worked with ...

"Nutshell for civic tech"

What do you like best about Nutshell? Communication logs in each profile showing chronological communication What do you dislike about Nutshell? Search feature, incorrect duplicate suggestions, wrong location mapping What problems is Nutshell solving and how is that benefiting you? Breaking down silos between teams and picking up communication where left off.

"Struggled to get our sales team committed to using the product"

What do you like best about Nutshell? Easy to set up and relatively low cost. Import and Export features all as you'd expect and need. What do you dislike about Nutshell? We run a publishing business and we decided to move to a different CRM that integrated better with our publishing cycle and included some editorial planning features. Recommendations to others considering Nutshell: Ensure your sales team gets fully behind your use of Nutshell. What problems is Nutshell solving and how is ...

"Good, but limited"

What do you like best about Nutshell? Nutshell has excellent design and is incredibly easy to use. It is organized well, straightforward to find information, and as a tool is quick and responsive. What do you dislike about Nutshell? Nutshell is missing competitive features, including integrations, effective task management, and much more. When asked about these things, they indicate they have no plans to address them. Updates seem to be few and far between these days, and some existing ...

"Good, but limited"

What do you like best about Nutshell? Nutshell has excellent design and is incredibly easy to use. It is organized well, straightforward to find information, and as a tool is quick and responsive. What do you dislike about Nutshell? Nutshell is missing competitive features, including integrations, effective task management, and much more. When asked about these things, they indicate they have no plans to address them. Updates seem to be few and far between these days, and some existing ...

"Don't know what I would do without it!"

What do you like best about Nutshell? I love how easy it is to organize my leads. Nutshell gives me the ability to nest all of the information for each lead. What do you dislike about Nutshell? Sometimes my information doesn't fully sync. Recommendations to others considering Nutshell: Utilize their customer support. They are amazing! What problems is Nutshell solving and how is that benefiting you? I am able to reach out to old leads from years ago by using the tasks/reminders and I can ...

"The easiest to use CRM"

What do you like best about Nutshell? The features you use most are right in front of you. It might not be the most advanced CRM, but covers key features well. What do you dislike about Nutshell? I would have added a few features like subsidiary looking and custom flexible tags. Recommendations to others considering Nutshell: If you need a simple to use CRM at an affordable cost, Nutshell is a good choice. What problems is Nutshell solving and how is that benefiting you? Our software ...

"very good product"

What do you like best about Nutshell? i like integrations with other soft that we use, i like the colors and simpleness of the menu and settings. logical layout. What do you dislike about Nutshell? not so many integrations with ticketing systems. Recommendations to others considering Nutshell: leave integration with zendesk and develop it further. What problems is Nutshell solving and how is that benefiting you? sales process building, all info about sales in one place.

"Nutshell has it all"

What do you like best about Nutshell? With a team who does all outbound calls, the ability to make and record calls right in the system is a must. Nutshell quality has been outstanding. What do you dislike about Nutshell? I do wish I could enter all of the person's data on the initial lead page when inputting a new lead. Recommendations to others considering Nutshell: If you want everything you need in one space, this is it. What problems is Nutshell solving and how is that benefiting ...