Nutshell Reviews in September 2026: User Ratings, Pros & Cons

"Very clever program"

What do you like best about Nutshell? It has a lot of versatility and is easy to navigate What do you dislike about Nutshell? I just wish it could be integrated with Mailerlite What problems is Nutshell solving and how is that benefiting you? Staying in touch with our clients in an organized pipeline is key. Knowing where and when to follow up with prospects has been easier.

"Nutshell far exceeds a simple CRM"

What do you like best about Nutshell? Nutshell is very easy to explain to our staff. We faced alot of resistance because everyone at each of our 8 offices was comfortable just managing their own customer lists. There was zero transparency and it made it impossible to do track customer engagement beyond sifting through any emails that had been sent. Nutshell has solved many issues for us, too many to list here. What do you dislike about Nutshell? The Nutshell training videos are not up to ...

"Best Workflow and Pipeline Software we have used yet."

What do you like best about Nutshell? We love the option to create our own checklists and pipeline workflow. What do you dislike about Nutshell? We are paying for over 20 users, so it is a bit expensive now. Recommendations to others considering Nutshell: I would encourage you to remember which features are important to your business. Many of the programs we looked at/tried had lots of bells and whistles... But Nutshell was the only service we found after searching for a year that had the ...

"Easy to use"

What do you like best about Nutshell? The absolute best feature of Nutshell is its simplicity. Without much work, I’ve found Nutshell easy to navigate and customizable to meet the needs of the program I support. I also really appreciate the Google Apps integration which has made it easy to record emails and manage to-do lists. What do you dislike about Nutshell? I’m most comfortable using the web interface. While the mobile app has the handy ability to scan business cards, I don’t find it ...

"Versatile CRM helps me stay on top of business real time"

What do you like best about Nutshell? I find the map feature on the desktop version very helpful for planning my sales rounds as a I can easily filter by customer type and make sure I’m calling on customers in a specific geography, maximizing my time and effort. What do you dislike about Nutshell? I wish the mobile version has a similar map feature (Pipedrive has something like this) for real time use out in the field. I also find the process of adding companies, leads and people to be more ...

"Great CRM!"

What do you like best about Nutshell? Easy navigation. Great reporting system. What do you dislike about Nutshell? Setting filters is not as easy as one may think. Easy navigation for setting filters would be very beneficial to the A/E. What problems is Nutshell solving and how is that benefiting you? Tracking activity is much easier.

"Great CRM solution for a reasonable price"

What do you like best about Nutshell? I love the pipeline creation process and using the pipelines to track my leads and progress. What do you dislike about Nutshell? Wish that there was a view with details pane from the right center stage. Maybe be able to expand it to full view. Recommendations to others considering Nutshell: Give it a try! What problems is Nutshell solving and how is that benefiting you? We use it to track our leads through the sales process. and it has made it very easy ...

"Was great and was an awesome platform until recently"

What do you like best about Nutshell? Integrations into google mail, scanning cards What do you dislike about Nutshell? Bad support, no one helping us when we had problems. Recommendations to others considering Nutshell: Do the trial to make sure it works for you and your setup, test to make sure all integrations work. Else you may be stuck What problems is Nutshell solving and how is that benefiting you? Manage our engagement and school district. Our director were losing track of leads ...

"Not all the features are user friendly. "

What do you like best about Nutshell? Removing/Merge duplicate contacts & Company What do you dislike about Nutshell? Not all the features are user-friendly.Specially when its come to upload contact details.Not support our PBX ( Grandstream) Recommendations to others considering Nutshell: Good for SMB Company What problems is Nutshell solving and how is that benefiting you? Very Useful for our contact center, and easy to calculate there monthly target,

"Nurshel for sales management "

What do you like best about Nutshell? 1. The interface in Nutshell is very userfriendly and direct use. I don't have to waste too much time on learning this platform. 2. We can custom many settings (e.g pipeline/process/product/market) in an easy way, which helps us keep track of our performance base on our company culture. 3. All of these easy settings made our lead management stays clear and easy to read. 4. Report function greatly reduces our time on data analysing. What do you dislike ...