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9.3

Spot Score

Nutshell - CRM Software

Nutshell Reviews in June 2026: User Ratings, Pros & Cons

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4.4

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Nutshell Reviews & Ratings

4.4

Very Good

Based on 1483 ratings & 963 reviews

Rating Distribution

Excellent

(530)

Very Good

(345)

Good

(73)

Poor

(12)

Terible

(3)

Spotsaas Editor’s POV

Nutshell has established itself as a highly reliable and user-friendly CRM solution, winning over teams for its straightforward setup and intuitive interface. Its key strengths lie in its customizable workflows, seamless integrations, and the ability to track leads, client interactions, and sales progress effortlessly. Businesses appreciate the standout customer ...Read more

Nutshell pros and cons

  • Easy-to-use interface with a clean, intuitive design, making navigation and setup simple even for non-technical users.

  • Strong customer support with responsive assistance, onboarding help, and helpful training resources like videos and guides.

  • Customizable workflows and pipelines to suit individual business needs and sales processes.

  • Effective CRM functionality for tracking leads, sales, and client communication in real-time, maintaining a central hub of information.

  • Limited reporting and analytics features, lacking advanced capabilities for businesses requiring in-depth insights.

  • Bulk email limitations, with capped daily email campaigns, reducing scalability for outreach efforts.

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Showing 641-650 out of 963

AU

Anonymous User

04/05/19

4 out of 5

"Easy Software for managing clients and leads"

What do you like best about Nutshell? Nutshell is customizable and cost-effective, it can track leads for each of the project by customising stages Id and confidence level What do you dislike about Nutshell? It's quite confusing on setting up different currency markets, so we won't be able to use this function Recommendations to others considering Nutshell: Nutshell is great CRM which is easy to use, manage, and track sales process What problems is Nutshell solving and how is that ...

Read more

AU

Anonymous User

04/05/19

4 out of 5

"Strong service! "

What do you like best about Nutshell? Nutshell is fantastic at easily capturing information about leads and prospects. I love knowing that all our info is always there without any material effort. What do you dislike about Nutshell? The reporting could be better. While they are aesthetically pleasing, basic pipeline and revenue reporting could be better. Recommendations to others considering Nutshell: Better reporting What problems is Nutshell solving and how is that benefiting you? We’re ...

Read more

AU

Anonymous User

04/05/19

4 out of 5

"Easy to use CRM solution"

What do you like best about Nutshell? Two features are helping us most in our every day business: The first one is the easy way of sharing emails. One click and it is shared. If you are willing to share all emails with everybody, then you can even save that one click and share them automatically. The second one is the sales automation, which a big time saver for email follow ups. Another feature that is pretty cool when you are on conferences is the business card scanner in the mobile app. ...

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HA

Hilary A

04/05/19

4 out of 5

"Modern, Straightforward CRM"

What do you like best about Nutshell? Nutshell has been an essential tool for our small business. Its ease of use and lack of overcomplicated features has been most helpful to our team members that have never worked with a CRM in the past. I personally love the level of customization available throughout the system -- helping us create a new level of organization within our remote team's workflow. I've also been fully impressed with the responsiveness and level of personalized service from ...

Read more

AU

Anonymous User

04/05/19

4 out of 5

"Easy Software for managing clients and leads"

What do you like best about Nutshell? Nutshell is customizable and cost-effective, it can track leads for each of the project by customising stages Id and confidence level What do you dislike about Nutshell? It's quite confusing on setting up different currency markets, so we won't be able to use this function Recommendations to others considering Nutshell: Nutshell is great CRM which is easy to use, manage, and track sales process What problems is Nutshell solving and how is that ...

Read more

AU

Anonymous User

04/05/19

4 out of 5

"Some times problems with time zone."

What do you like best about Nutshell? Reports almost normal. Some times need connection directly for prepare more details reports. What do you dislike about Nutshell? No possible direct connect to database. No 3CX funll integration What problems is Nutshell solving and how is that benefiting you? Sales department see that talk with client.

PD

Paul D

04/05/19

4 out of 5

"Cost effective solution that meets our needs"

What do you like best about Nutshell? Enjoy the customizable workflows that we can create to track the sale of different products in our pipeline. What do you dislike about Nutshell? Would like a little more flexibility with reports - and date parameters to be carried over with altering other columns in a report. What problems is Nutshell solving and how is that benefiting you? Effectively tackling our sales process with Nutshell, and it's great tool for our support team to leverage ...

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JS

Julia S

04/05/19

4 out of 5

"Useful tool for sales"

What do you like best about Nutshell? I can take notes and add contact info for accounts, and keep it all in one place on my phone. What do you dislike about Nutshell? The app crashes sometimes and I have to restart it, which is annoying in the middle of a sales call. It also takes several steps to add a new contact - have to create the contact, then search for it to add to an account. What problems is Nutshell solving and how is that benefiting you? Way for sales team to see each other’s ...

Read more

AU

Anonymous User

04/05/19

4.5 out of 5

"Nutshell trully helps you with your business"

What do you like best about Nutshell? The filter options hepls you to quicky view your leads based on closing date and market. The reports also offer a wide range of possibilities to present your data. What do you dislike about Nutshell? People addresses indicates US as default after importing contacts. Therefore, a double-check is require which can be time consuming. What problems is Nutshell solving and how is that benefiting you? Nutshell helps me to keep track of the different deals, ...

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AJ

Arno J

04/05/19

4 out of 5

"Fast implementation and user (sales execs) adoption"

What do you like best about Nutshell? Compared to salesforce.com the ease of use. Somehow our sales reps actually use it compared to previous solutions we used. What do you dislike about Nutshell? A bit more focus on big, complex deals versus a lot of smaller deals. Recommendations to others considering Nutshell: If you've got your sales plan down and need a quick and flexible way of administring and monitoring the sales cycle - nutshell is for you. What problems is Nutshell solving and how ...

Read more

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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