Nutshell Reviews in June 2026: User Ratings, Pros & Cons

"Great CRM system fit for growing business"

What do you like best about Nutshell? As a small and growing business I like that the cost is something we CAN afford. We use the system for all sorts of different applications and is used as the hub of our business. What do you dislike about Nutshell? I do not like how the relationships between the leads and the companies work. For my company it would make much more sense to have a "Lead" in the system until that lead is closed and then converted to a "company". Part of the reason I say ...

"Strong service! "

What do you like best about Nutshell? Nutshell is fantastic at easily capturing information about leads and prospects. I love knowing that all our info is always there without any material effort. What do you dislike about Nutshell? The reporting could be better. While they are aesthetically pleasing, basic pipeline and revenue reporting could be better. Recommendations to others considering Nutshell: Better reporting What problems is Nutshell solving and how is that benefiting you? We’re ...

"Practical CRM"

What do you like best about Nutshell? - Cloud Based - Easy Navigation - Phone App - Contact Management - Account management - Geo Mapping What do you dislike about Nutshell? The opportunities section could be upgraded. However, our company does not use nutshell to manage our sales funnel. Also, it would be efficient if there was a marketing portal that could be used to send targeted emails to potential/current customer base in CRM. Recommendations to others considering Nutshell: Quality CRM ...

"Easy to use CRM solution"

What do you like best about Nutshell? Two features are helping us most in our every day business: The first one is the easy way of sharing emails. One click and it is shared. If you are willing to share all emails with everybody, then you can even save that one click and share them automatically. The second one is the sales automation, which a big time saver for email follow ups. Another feature that is pretty cool when you are on conferences is the business card scanner in the mobile app. ...

"Modern, Straightforward CRM"

What do you like best about Nutshell? Nutshell has been an essential tool for our small business. Its ease of use and lack of overcomplicated features has been most helpful to our team members that have never worked with a CRM in the past. I personally love the level of customization available throughout the system -- helping us create a new level of organization within our remote team's workflow. I've also been fully impressed with the responsiveness and level of personalized service from ...

"Fast implementation and user (sales execs) adoption"

What do you like best about Nutshell? Compared to salesforce.com the ease of use. Somehow our sales reps actually use it compared to previous solutions we used. What do you dislike about Nutshell? A bit more focus on big, complex deals versus a lot of smaller deals. Recommendations to others considering Nutshell: If you've got your sales plan down and need a quick and flexible way of administring and monitoring the sales cycle - nutshell is for you. What problems is Nutshell solving and how ...

"Useful tool for sales"

What do you like best about Nutshell? I can take notes and add contact info for accounts, and keep it all in one place on my phone. What do you dislike about Nutshell? The app crashes sometimes and I have to restart it, which is annoying in the middle of a sales call. It also takes several steps to add a new contact - have to create the contact, then search for it to add to an account. What problems is Nutshell solving and how is that benefiting you? Way for sales team to see each other’s ...

"Practical CRM"

What do you like best about Nutshell? - Cloud Based - Easy Navigation - Phone App - Contact Management - Account management - Geo Mapping What do you dislike about Nutshell? The opportunities section could be upgraded. However, our company does not use nutshell to manage our sales funnel. Also, it would be efficient if there was a marketing portal that could be used to send targeted emails to potential/current customer base in CRM. Recommendations to others considering Nutshell: Quality CRM ...

"Cost effective solution that meets our needs"

What do you like best about Nutshell? Enjoy the customizable workflows that we can create to track the sale of different products in our pipeline. What do you dislike about Nutshell? Would like a little more flexibility with reports - and date parameters to be carried over with altering other columns in a report. What problems is Nutshell solving and how is that benefiting you? Effectively tackling our sales process with Nutshell, and it's great tool for our support team to leverage ...

"Some times problems with time zone."

What do you like best about Nutshell? Reports almost normal. Some times need connection directly for prepare more details reports. What do you dislike about Nutshell? No possible direct connect to database. No 3CX funll integration What problems is Nutshell solving and how is that benefiting you? Sales department see that talk with client.