Nutshell Reviews in June 2026: User Ratings, Pros & Cons

"Basic CRM Tool that does the job with no frills!!"

What do you like best about Nutshell? The simplicity and clarity in organizing contacts and companies What do you dislike about Nutshell? It does not track emails well with the inputted contacts and companies on the website. Salesforce does it a bit better but Nutshells price is far more attractive Recommendations to others considering Nutshell: it's simply a great tool to organize accounts amongst your team members. What problems is Nutshell solving and how is that benefiting you? Nutshell ...

"I like nutshell but think it could have better features"

What do you like best about Nutshell? It's easy to work with and work in. It seemlisyl intergrates with my systemwide gmail accounts and allows people to quickly enter new infromation. What do you dislike about Nutshell? There are a lot of elements that should seemingly be included but are not. When entering a note or comment on a particular contact AND I call out a team member, it doesn't create a dialogue- I need to still call them out each and every time I respond or leave a comment. ...

"Nutshell far exceeds a simple CRM"

What do you like best about Nutshell? Nutshell is very easy to explain to our staff. We faced alot of resistance because everyone at each of our 8 offices was comfortable just managing their own customer lists. There was zero transparency and it made it impossible to do track customer engagement beyond sifting through any emails that had been sent. Nutshell has solved many issues for us, too many to list here. What do you dislike about Nutshell? The Nutshell training videos are not up to ...

"Work made easy."

What do you like best about Nutshell? We are a solar company and have used Nutshell to enter all our leads and keep both the sales reps and customer updated throughout their process. Nutshell has been amazing in allowing us to be on top of our process and know exactly at what stage each of our customers are at. We have worked with nutshell for over two years now and it has done us well and would recommend this to any company looking for one solid tool to help keep things organized and on ...

"Not all the features are user friendly. "

What do you like best about Nutshell? Removing/Merge duplicate contacts & Company What do you dislike about Nutshell? Not all the features are user-friendly.Specially when its come to upload contact details.Not support our PBX ( Grandstream) Recommendations to others considering Nutshell: Good for SMB Company What problems is Nutshell solving and how is that benefiting you? Very Useful for our contact center, and easy to calculate there monthly target,

"Great CRM solution for a reasonable price"

What do you like best about Nutshell? I love the pipeline creation process and using the pipelines to track my leads and progress. What do you dislike about Nutshell? Wish that there was a view with details pane from the right center stage. Maybe be able to expand it to full view. Recommendations to others considering Nutshell: Give it a try! What problems is Nutshell solving and how is that benefiting you? We use it to track our leads through the sales process. and it has made it very easy ...

"Versatile CRM helps me stay on top of business real time"

What do you like best about Nutshell? I find the map feature on the desktop version very helpful for planning my sales rounds as a I can easily filter by customer type and make sure I’m calling on customers in a specific geography, maximizing my time and effort. What do you dislike about Nutshell? I wish the mobile version has a similar map feature (Pipedrive has something like this) for real time use out in the field. I also find the process of adding companies, leads and people to be more ...

"Great CRM!"

What do you like best about Nutshell? Easy navigation. Great reporting system. What do you dislike about Nutshell? Setting filters is not as easy as one may think. Easy navigation for setting filters would be very beneficial to the A/E. What problems is Nutshell solving and how is that benefiting you? Tracking activity is much easier.

"Was great and was an awesome platform until recently"

What do you like best about Nutshell? Integrations into google mail, scanning cards What do you dislike about Nutshell? Bad support, no one helping us when we had problems. Recommendations to others considering Nutshell: Do the trial to make sure it works for you and your setup, test to make sure all integrations work. Else you may be stuck What problems is Nutshell solving and how is that benefiting you? Manage our engagement and school district. Our director were losing track of leads ...

"Nurshel for sales management "

What do you like best about Nutshell? 1. The interface in Nutshell is very userfriendly and direct use. I don't have to waste too much time on learning this platform. 2. We can custom many settings (e.g pipeline/process/product/market) in an easy way, which helps us keep track of our performance base on our company culture. 3. All of these easy settings made our lead management stays clear and easy to read. 4. Report function greatly reduces our time on data analysing. What do you dislike ...