Nutshell Reviews in June 2026: User Ratings, Pros & Cons

"Nutshell CRM for G Suite Review"

What do you like best about Nutshell? Nutshell is a great system for B2B tracking of Contacts, Accounts, and Leads. I really like the timeline tab that consolidates all of your notes and activities for each Account or Lead. The easy flow integration with LinkedIn and Gmail is a lifesaver. Nutshell is Ideal for my company for its ability to create custom Tags to apply to any of the Contacts or Accounts. It also allows user-friendly sorbability function. What do you dislike about ...

"A good value CRM that includes many features"

What do you like best about Nutshell? I like the breadth of tools and data that Nutshell can provide for us. The user interface can display lots of data windows, but it does so in a smooth and pleasant way. I can rearrange panels and go back and forth between different metrics fairly quickly. The cost is on the low side for what we get. We can add all the dimensions of pipeline and other sales data to keep everyone completely up to speed on the status of all accounts and leads at any given ...

"Nutshell It is!"

What do you like best about Nutshell? We've used their API to automate the synchronization of contacts between Nutshell and our Google Domain shared contacts.ability to create custom Tags to apply to any of the Contacts or Accounts, and then sort by them, and create Products and place valuable prospects. What do you dislike about Nutshell? It lacks a lot of common and simple functionality which is available in most of the software of its kind. Recommendations to others considering ...

"4 month usage"

What do you like best about Nutshell? all clients whether current, potential, open, closed or cancelled are already there to view when needed and all clients data and documents attached as well What do you dislike about Nutshell? Download time for history of some clients (specially old clients) may take longer time than usual What problems is Nutshell solving and how is that benefiting you? I focus on building a strong long term relationship with every client and keeping history with date ...

"Deeply invested in Nutshell"

What do you like best about Nutshell? The user interface, open API and the integrated calling functionality. What do you dislike about Nutshell? The reporting is limited and clunky. We were sold on the voip calling being inclusive of the package however had to revert due to the high expenses Nutshell were incurring on their side to maintain our call volumes as SA costs are materially higher. Recommendations to others considering Nutshell: Make sure you work closely with your sales / account ...

"Great CRM for mid-size company"

What do you like best about Nutshell? Being able to access from anywhere is convenient. What do you dislike about Nutshell? The mobile app doesn't provide as much functionality as what is needed for my sales team that spend a lot of time on the road. What problems is Nutshell solving and how is that benefiting you? We're able to track leads, sales stats and segregate our prospects by source and industry.

"Flexible and Robust CRM software"

What do you like best about Nutshell? I like that it is web-based; I can access and enter information via computer or phone. There are numerous reports and information that can be configured and displayed in a usable format. Excellent CRM. What do you dislike about Nutshell? If I had to pick one out, it would be that it is not specific to our industry. That said, it still offer the ability to document and retrieve all the information we need. Recommendations to others considering ...

"Good simple program"

What do you like best about Nutshell? I like how easy it is to use Nutshell. And how easy it is to find the answers to things I don't know via their tutorials. Their customer service is also top notch. What do you dislike about Nutshell? We haven't delved too deep into functionality yet, I guess I'd be interested in how well the reports do but we are tracking such a small client base right now that I don't know if we are utilizing it in a way to find the holes. Recommendations to others ...

"Admins heart Nutshell!"

What do you like best about Nutshell? The filters! The columns! The tags! I can compile any grouping that my heart desires. What do you dislike about Nutshell? Automatically including every dang ol' social media link, with no way to confirm or deny them. And that it will sometimes auto-merge 2 different people's links, based on them having the same name. What problems is Nutshell solving and how is that benefiting you? We can save so much data about our contacts, including past emails. This ...

"Great small business CRM"

What do you like best about Nutshell? Easy to use, value for the money, easy to share across offices What do you dislike about Nutshell? Still wish there was a native iPad app (that worked in landscape mode) - understand that we can use browser version Recommendations to others considering Nutshell: Very easy to use, best value for money What problems is Nutshell solving and how is that benefiting you? share CRM data between several remote offices, share contacts, manage sales efforts, ...