Nutshell Reviews in September 2026: User Ratings, Pros & Cons

"Easy to Use - Superb Customer Service"

What do you like best about Nutshell? The solution is organized in a simple and logical way. And when I need Help the online tools and customer support are AMAZING! What do you dislike about Nutshell? Some of the custom reporting has been tricky for us as we're not a "classic" sales organization...yet! What problems is Nutshell solving and how is that benefiting you? All the users of Nutshell can open a company, person, or lead and know exactly where we are in the sales process AND what one ...

"Nutshell for M&A"

What do you like best about Nutshell? Customer Service, Intuitive UI/UX, features that meet our needs and price point. What do you dislike about Nutshell? A little more connectivity between leads, client names, and companies. What problems is Nutshell solving and how is that benefiting you? We are using it to manage our M&A pipeline - its been great for our purposes.

"Great CRM!"

What do you like best about Nutshell? Intuitive and easy to use. Customer Svc. What do you dislike about Nutshell? Some features are not avail, but they are always updating/improving their offerings. What problems is Nutshell solving and how is that benefiting you? Their email reply system could you some work as it doesn't show the thread of the conversation - which is often important. Ease of tracking status of leads that allow for customization to my needs.

"Great CRM that does exactly what we need"

What do you like best about Nutshell? The ability to track leads multi-dimensionally is fantastic- through people, companies, activities. Everything is interconnected. What do you dislike about Nutshell? I would like to see some more advanced forecasting and reporting features. Recommendations to others considering Nutshell: Spend time with the set-up to customize it to your business. What problems is Nutshell solving and how is that benefiting you? We have ability to easily track and ...

"Great Product, Cost Effective"

What do you like best about Nutshell? Simple to understand, I enjoy the intuitive features. What do you dislike about Nutshell? I want to be able to create a drip campaign for multiple users. What problems is Nutshell solving and how is that benefiting you? We used to try and stay organized out of GSuite. It's impossible. This is a great solution and the team helps with answers via chat. You're pushed a little to reach goals.

"Efficient! comfort! Confidence!"

What do you like best about Nutshell? Everything we need is there... not less nor more! What do you dislike about Nutshell? Quality of reports Please more Integrations... Recommendations to others considering Nutshell: Go for it What problems is Nutshell solving and how is that benefiting you? Communication in between all employees... Benefits: Gain of efficiency

"LOVE this CRM"

What do you like best about Nutshell? Well, I am learning more and more everyday as my business grows. I love the financial aspect, the reminders, the email capabilities, the SMTP. It's easy to use and the people are amazing at Nutshell. I really mean it! EVERY SINGLE PERSON I have ever talked to there has been outstanding and patient with me. What do you dislike about Nutshell? I can't think of anything. That's an honest answer. From what I use it for, it does it all for me. What problems ...

"Success with Nutshell"

What do you like best about Nutshell? Nutshell is a fairly basic CRM, but that's where the beauty of the platform is. There's no extra "stuff" that makes the environment complicated or difficult for users to navigate. It's very straightforward to enter in new information, track leads and assess your pipeline. What do you dislike about Nutshell? Nutshell's ease of use and simplicity does create an issue when it comes to reporting. There are limits to the reporting you can do in the system ...

"Easiest and most convenient CRM among many top CRMs which I have tested"

What do you like best about Nutshell? I wanted an easy to add leads crm with some nice visualisation. I have tested many different CRM's before making a final decision as I had to do the research on behalf of my other team members as we all together as a whole SEO department were going to use a CRM to add and work with leads. What do you dislike about Nutshell? I had to find my own way how to make sure that when I type in the search name of the website I will get the system to show me the ...

"I love Nutshell"

What do you like best about Nutshell? The customer service if I need it. So far it it user friendly but if I get stuck, someone is there to help me quickly. What do you dislike about Nutshell? I like Nutshell and have no dislikes at this time. What problems is Nutshell solving and how is that benefiting you? Before Nutshell I tried to keep track of leads on Excel, but it was not interactive like Nutshell is.