Nutshell Reviews in June 2026: User Ratings, Pros & Cons

"Great CRM!"

What do you like best about Nutshell? Intuitive and easy to use. Customer Svc. What do you dislike about Nutshell? Some features are not avail, but they are always updating/improving their offerings. What problems is Nutshell solving and how is that benefiting you? Their email reply system could you some work as it doesn't show the thread of the conversation - which is often important. Ease of tracking status of leads that allow for customization to my needs.

"Easy to Use - Superb Customer Service"

What do you like best about Nutshell? The solution is organized in a simple and logical way. And when I need Help the online tools and customer support are AMAZING! What do you dislike about Nutshell? Some of the custom reporting has been tricky for us as we're not a "classic" sales organization...yet! What problems is Nutshell solving and how is that benefiting you? All the users of Nutshell can open a company, person, or lead and know exactly where we are in the sales process AND what one ...

"Nutshell for M&A"

What do you like best about Nutshell? Customer Service, Intuitive UI/UX, features that meet our needs and price point. What do you dislike about Nutshell? A little more connectivity between leads, client names, and companies. What problems is Nutshell solving and how is that benefiting you? We are using it to manage our M&A pipeline - its been great for our purposes.

"Works well but needs more customization"

What do you like best about Nutshell? Easy to use interface and ready to use out of the box. What do you dislike about Nutshell? It isn't customizable enough for different types of businesses Recommendations to others considering Nutshell: It is more cost effective for a starting out CRM to test the waters without going full sales force. We arent throwing tens of thousands of dollars at a solution that we are just trying out for the first time. What problems is Nutshell solving and how is ...

"Almost great"

What do you like best about Nutshell? I like how intuitive Nutshell is, how it efficiently and effectively syncs and pulls in data What do you dislike about Nutshell? I don't like several things, most notably the inability to get a reminder for a task of 5 minutes or less. I also don't care for how duplicates are merged, where the new info is superseded by the older record in a new record. In my field, people change positions and facilities constantly and when I add the new info, it should ...

"Great Product, Cost Effective"

What do you like best about Nutshell? Simple to understand, I enjoy the intuitive features. What do you dislike about Nutshell? I want to be able to create a drip campaign for multiple users. What problems is Nutshell solving and how is that benefiting you? We used to try and stay organized out of GSuite. It's impossible. This is a great solution and the team helps with answers via chat. You're pushed a little to reach goals.

"Efficient! comfort! Confidence!"

What do you like best about Nutshell? Everything we need is there... not less nor more! What do you dislike about Nutshell? Quality of reports Please more Integrations... Recommendations to others considering Nutshell: Go for it What problems is Nutshell solving and how is that benefiting you? Communication in between all employees... Benefits: Gain of efficiency

"LOVE this CRM"

What do you like best about Nutshell? Well, I am learning more and more everyday as my business grows. I love the financial aspect, the reminders, the email capabilities, the SMTP. It's easy to use and the people are amazing at Nutshell. I really mean it! EVERY SINGLE PERSON I have ever talked to there has been outstanding and patient with me. What do you dislike about Nutshell? I can't think of anything. That's an honest answer. From what I use it for, it does it all for me. What problems ...

"Success with Nutshell"

What do you like best about Nutshell? Nutshell is a fairly basic CRM, but that's where the beauty of the platform is. There's no extra "stuff" that makes the environment complicated or difficult for users to navigate. It's very straightforward to enter in new information, track leads and assess your pipeline. What do you dislike about Nutshell? Nutshell's ease of use and simplicity does create an issue when it comes to reporting. There are limits to the reporting you can do in the system ...

"Easiest and most convenient CRM among many top CRMs which I have tested"

What do you like best about Nutshell? I wanted an easy to add leads crm with some nice visualisation. I have tested many different CRM's before making a final decision as I had to do the research on behalf of my other team members as we all together as a whole SEO department were going to use a CRM to add and work with leads. What do you dislike about Nutshell? I had to find my own way how to make sure that when I type in the search name of the website I will get the system to show me the ...