Nutshell Reviews in September 2026: User Ratings, Pros & Cons

"Great Way to Track Work Flows"

What do you like best about Nutshell? We've used Nutshell for over ten years and it has a lot of great features for us to keep on top of our workflows. I appreciate the ability to email from the system. What do you dislike about Nutshell? My only complaint is that loading times can be a little slow, but we have thousands of entries for the servers to try to keep up with so I assume that is just because we use Nutshell so much! What problems is Nutshell solving and how is that benefiting ...

"Nutshell is a great CRM for SMB and new business"

What do you like best about Nutshell? Nutshell is user friendly and has great marketing features right out of the box. Customer support is where they win above other CRM's. What do you dislike about Nutshell? As a CRM Ifeel like it is lacking reporting and functionality of larger CRM's. I think it is great for smaller teams that have the bandwidth to track KPI's manually. Also, the labeling of Leads, People and companies is very counter intuitive to anyone familiar with other CRMs . What ...

"MVCA utilizes Nutshell - great platform!"

What do you like best about Nutshell? I love the ease of its use the most. We have been using this platform for several years. What do you dislike about Nutshell? Not many downsides I can think of! That speaks for their value! What problems is Nutshell solving and how is that benefiting you? Manages our member and non member database.

"I use Nutshell on a daily basis"

What do you like best about Nutshell? It has the capabilities of both a CRM and an EDM platform, allowing me to set up automated pipelines and track individual responses. What do you dislike about Nutshell? The support team takes a long time to respond, leaving users to figure out bugs on their own. What problems is Nutshell solving and how is that benefiting you? Not needing to use more than one platform for the purposes mentioned above.

"Everything I need for a small Business CRM"

What do you like best about Nutshell? I like Nutshell's intuitive interface including searching my database by Company name, Client name, or any variable. What do you dislike about Nutshell? Would be nice to not have email sending limitations on the number of emails sent per day. What problems is Nutshell solving and how is that benefiting you? Allows me to Send email campaigns to my clients. But only 300 a day so it takes a coupe weeks to send to my entire dayabase. I wish there was a ...

"Great Way to Track Work Flows"

What do you like best about Nutshell? We've used Nutshell for over ten years and it has a lot of great features for us to keep on top of our workflows. I appreciate the ability to email from the system. What do you dislike about Nutshell? My only complaint is that loading times can be a little slow, but we have thousands of entries for the servers to try to keep up with so I assume that is just because we use Nutshell so much! What problems is Nutshell solving and how is that benefiting ...

"Best CRM I have seen"

What do you like best about Nutshell? Flexibility , process creation, customer support What do you dislike about Nutshell? I do not have dislikes for this app All good What problems is Nutshell solving and how is that benefiting you? tracking of quotes and customer communication

"Nutshell - A solution to a void that needed filling."

What do you like best about Nutshell? It was easy to transfer and add new contacts for Business Development. They've been able to continue their own established process and enhance our own existing outreach. The training video series are also very helpful in setting up and using the services. What do you dislike about Nutshell? I don't think we've ever had a complaint about it. It just works! What problems is Nutshell solving and how is that benefiting you? My company started using Nutshell ...

"It's been great!"

What do you like best about Nutshell? The best part of Nutshell is the radius tool. It's super helpful in narrowing down contacts to certian locations. What do you dislike about Nutshell? The duplicate feature acts up, and the learning curve is a bit steep for new hires. What problems is Nutshell solving and how is that benefiting you? Nutshell helps us to target contacts in specific locations rather than contacting our entire list.

"Nutshell makes it easy to track leads progress."

What do you like best about Nutshell? 'I love that I can see set up a sequence of emails that go out withought me having to do anything. What do you dislike about Nutshell? Sometimes using Nutshell can make the emails seem less personal. What problems is Nutshell solving and how is that benefiting you? I was having a hard time keeping track of leads when they didn't respond. Nutshell has solved that issue by sending out mupltiple automated emails when the lead hasn't responded. It has ...