Nutshell Reviews in September 2026: User Ratings, Pros & Cons

"The Nutshell is a good CRM system but it has a lot of more potentials compared to its competitors."

What do you like best about Nutshell? It is user friendly and adding the information is easy. What do you dislike about Nutshell? More helpful fatures makeing it more reliable in daily life. Nutshell automatcally adds lead from outlook although they arent. Aslo it doesnt save things, a save button will be better. Sometimes its difficult to have custome service due to time zone difference. What problems is Nutshell solving and how is that benefiting you? Nutshell helps keep track of the ...

"wasn't what I was looking for"

What do you like best about Nutshell? I liked the marketing asepct and price. When I first talked to sales it sounded like it was a good fit. What do you dislike about Nutshell? I was told it was going to be a certain way and when I joined and paid it was far from that. It was much more complex to set up and I felt overwhelmed. What problems is Nutshell solving and how is that benefiting you? Nothing it did not work for me

"wasn't what I was looking for"

What do you like best about Nutshell? I liked the marketing asepct and price. When I first talked to sales it sounded like it was a good fit. What do you dislike about Nutshell? I was told it was going to be a certain way and when I joined and paid it was far from that. It was much more complex to set up and I felt overwhelmed. What problems is Nutshell solving and how is that benefiting you? Nothing it did not work for me

"User-friendly, simple and human"

What do you like best about Nutshell? Nutshell is a company made of truly empathetic and worried people. They'll be kind to you, try to understand you, and be candid and true. After using other providers like Hubspot, I can tell Nutshell is different. It is easy to set up, easier to use and has a strong customer support. I use it almost every day. What do you dislike about Nutshell? I still want a better experience in bulk personalized emails. There are still some features missing ...

"Outstanding Costumer Service, attentiveness, and overall support!"

What do you like best about Nutshell? I really enjoying using Nutshell for our CRM for our home care company. Everything is laid out so great and very user friendly. The pipeline, down to the stages, and data colletion is amazing! What do you dislike about Nutshell? I don't have anything negative to say as it serves the purpose in all areas for our business right now. What problems is Nutshell solving and how is that benefiting you? Nutshell is helping us to track how many clients we are ...

"Incredibly efficient CRM system - Amazing customer service - Stellar white glove onboarding process"

What do you like best about Nutshell? The functionality is critical to our new business initiatives. The ability to segment, organize, and then market to our customer base and potential customer base has been a game changer. What do you dislike about Nutshell? The scheduler is something we will use in the future once it's a bit more robust with connectivity and functionality. Otherwise there really isn't much we aren't able to do pretty easily. What problems is Nutshell solving and how is ...

"Nuts about Nutshell"

What do you like best about Nutshell? Nutshell is so easy to use. I am new to the sales world and the previous CRM that we were using was so confusing and tedious. I felt like I was not being efficient with my time or able to keep up with notes and updates for my profiles. But with nutshell they make it so easy. Everything is separated into categories and there's 24 hour help and videos if needed. I use nutshell everyday and can say that my notes and time management have exceeded ...

"Everything I need for a small Business CRM"

What do you like best about Nutshell? I like Nutshell's intuitive interface including searching my database by Company name, Client name, or any variable. What do you dislike about Nutshell? Would be nice to not have email sending limitations on the number of emails sent per day. What problems is Nutshell solving and how is that benefiting you? Allows me to Send email campaigns to my clients. But only 300 a day so it takes a coupe weeks to send to my entire dayabase. I wish there was a ...

"Love Nutshell"

What do you like best about Nutshell? Simple and generally intuitive. Love the mapping. Excellent customer support. What do you dislike about Nutshell? When "cutting & pasting" an address into Nutshell you have to be attentive to making sure the info gets into the correct fields to make sure the map functions correctly. The address fields don't readily understand non-US addresses. What problems is Nutshell solving and how is that benefiting you? Tracking and targeting prospects. Staying in ...

"Easy to use and learn"

What do you like best about Nutshell? I love how it's customizable and very easy to use. The customer support is amazing and they are beyond helpful whenever there is an issue, which is usually some user error. I use Nutshell daily and compared to other CRM systems it is much more user-friendly and customizable. They even have training videos and a chat feature to get assistance if needed. The videos are cheesy but in a funny way. What do you dislike about Nutshell? I have not found ...