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9.3

Spot Score

Nutshell - CRM Software

Nutshell Reviews in May 2025: User Ratings, Pros & Cons

Your ultimate solution for customer relationship success.

4.4

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Starts from $16/User/Month when Billed Yearly

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Nutshell Reviews & Ratings

4.4

Very Good

Based on 1483 ratings & 963 reviews

Rating Distribution

Excellent

(530)

Very Good

(345)

Good

(73)

Poor

(12)

Terible

(3)

Expert's Review

Nutshell has established itself as a highly reliable and user-friendly CRM solution, winning over teams for its straightforward setup and intuitive interface. Its key strengths lie in its customizable workflows, seamless integrations, and the ability to track leads, client interactions, and sales progress effortlessly. Businesses appreciate the standout customer ...Read more

Nutshell pros and cons

  • Easy-to-use interface with a clean, intuitive design, making navigation and setup simple even for non-technical users.

  • Strong customer support with responsive assistance, onboarding help, and helpful training resources like videos and guides.

  • Customizable workflows and pipelines to suit individual business needs and sales processes.

  • Effective CRM functionality for tracking leads, sales, and client communication in real-time, maintaining a central hub of information.

  • Limited reporting and analytics features, lacking advanced capabilities for businesses requiring in-depth insights.

  • Bulk email limitations, with capped daily email campaigns, reducing scalability for outreach efforts.

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Showing 51-60 out of 963

YL

Yorke L

11/14/23

2.5 out of 5

"Good online - Poor Mobile service"

What do you like best about Nutshell? Leads page is easy to use Easy to track individual customers history Easy to tag and communicate within the organisation Easy to rate prospect and customer performance Love the new "star" for coms Easy to template, email and text customers about new lines and specials What do you dislike about Nutshell? Very poor mapping ( location ) and mobile compatability Interface can be clunky No leaderboard for different kinds of interactions Email notifications ...

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AU

Anonymous User

11/10/23

5 out of 5

"Crisp and clean CRM"

What do you like best about Nutshell? Easy to add leads Easy to filter through leads Adding confidence level What do you dislike about Nutshell? One minor thing, but you can´t select category of a lead (e.g. automotive). You need to add a company and select category on a company level. What problems is Nutshell solving and how is that benefiting you? Overview of sales pipeline first and foremost. We have a clear idea of number of leads, pipeline size etc. Clear and easy to use.

JP

jill P

11/09/23

5 out of 5

"So easy to use!"

What do you like best about Nutshell? so easy to enter leads, and follow up. Great way to stay in front of accounts, and keep on task with communication. What do you dislike about Nutshell? I wish it has more templates for sending out flyers. was not as easy to navigate as other funtions. What problems is Nutshell solving and how is that benefiting you? reminders to reach out to current contacts. task reminders after a scheduled event.

AU

Anonymous User

11/09/23

5 out of 5

"Great Product"

What do you like best about Nutshell? The customer service and the ease of making content. There is a learning curve but that is to be expected. What do you dislike about Nutshell? I do not like that there is a cache problem. What problems is Nutshell solving and how is that benefiting you? It has helped us send out broadcasts for our multiple sales people. Plus we just had some help sending out a newsletter when there were issues.

RR

Rob R

11/09/23

4 out of 5

"Owner"

What do you like best about Nutshell? One of the best things about Nutshell is if I have questions about searching through my customers or the product in general it is easy to ask questions and get a timely response. What do you dislike about Nutshell? The only issue I have is my own and that will get better as I learn all of the services that I have with their product and how to maximize it. What problems is Nutshell solving and how is that benefiting you? Helping track my prospects and ...

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AU

Anonymous User

11/09/23

4.5 out of 5

"Easy and productive"

What do you like best about Nutshell? Practic tool to have control with all the customers What do you dislike about Nutshell? A little difficult to understand in the beginning What problems is Nutshell solving and how is that benefiting you? The email tool to share news and information to all the contacts

AU

Anonymous User

11/09/23

5 out of 5

"One of the best CRM I have used"

What do you like best about Nutshell? Their Email outreach is the best feature I like the most. I can send mass mail to 10000 contacts in one go at a reasonable price. What do you dislike about Nutshell? Their reporting and advanced searches need some improvement. What problems is Nutshell solving and how is that benefiting you? Nutshell helps me run a mass email campaign efficiently.

LR

Lesley R

11/09/23

4 out of 5

"All the information right at hand"

What do you like best about Nutshell? All the information can be handled right there within a few clicks. What do you dislike about Nutshell? It does not work within our specific other site. What problems is Nutshell solving and how is that benefiting you? The diversity between integration has improved.

NJ

Nicole J

11/09/23

4 out of 5

"Easy to use and navigate"

What do you like best about Nutshell? The scheduler item and syncing emails is helpful What do you dislike about Nutshell? Limited integrations with other platforms What problems is Nutshell solving and how is that benefiting you? Being used a prospecting platform to track a customer journey before they become a customer

MC

Melissa C

11/09/23

5 out of 5

"Nutshell is a great CRM that is integral to our business"

What do you like best about Nutshell? Nutshell is easy to use and navigate and helps organize everything that you need. As a CRM it has been vital to the success of our business. What do you dislike about Nutshell? Nutshell is very robust and at times it seems as if it pulls the wrong emails into our Leads that are not applicable, so I do have to do some cleanup to make sure the correct emails are in the correct Leads. Also, it often asks if things are "duplicates" that are not, which can ...

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