Nutshell Reviews in September 2026: User Ratings, Pros & Cons

"Flexible & Easy to Use CRM"

What do you like best about Nutshell? Nutshell is ready to use right from the start, with simple integration set-up, but is very flexible. I've been able to customize it to fit our business with mutliple pipelines and offerings. It's complex in it's functionality but simple to use. We use it all day every day. What do you dislike about Nutshell? As an Executive Search firm I've had to create a non-standard customization to have multiple contact types (employers & candidates). It would be a ...

"The ideal lead management software for small businesses"

What do you like best about Nutshell? Our team loves how easy nutshell is to access and integrate with/within other programs. We use it almost every day and have for years – It's a staple part of our business! What do you dislike about Nutshell? The only downside with nutshell is the lack of in-software calendar. There are plenty of integrations to assist with this, but it would be great to be able to manage all of that within the actual nutshell system, natively. What problems is Nutshell ...

"The ideal lead management software for small businesses"

What do you like best about Nutshell? Our team loves how easy nutshell is to access and integrate with/within other programs. We use it almost every day and have for years – It's a staple part of our business! What do you dislike about Nutshell? The only downside with nutshell is the lack of in-software calendar. There are plenty of integrations to assist with this, but it would be great to be able to manage all of that within the actual nutshell system, natively. What problems is Nutshell ...

"Simple Customizable CRM"

What do you like best about Nutshell? I have used many CRM's over my sales career. I found that Nutshell is simple, yet powerful enough to help you be successful. It isn't overwhelming. I picked it up immediately without training and was able to use it from the first time I signed on. What do you dislike about Nutshell? Sometimes there is a delay when updates are made to bsuiness information. I sometimes have had to wait a couple hours for information to update. Not very often though. What ...

"Great for smaller businesses"

What do you like best about Nutshell? The platform is easy to use and the user interface is clean and straightforward. What do you dislike about Nutshell? Marketing tools are lacking and we find ourselves looking outside of Nutshell to fulfill some critical marketing pieces. What problems is Nutshell solving and how is that benefiting you? We utilize Nutshell for our sales, marketing and support teams.

"Ease of operations"

What do you like best about Nutshell? Easy to use and very informative. Being informed of upgrades. What do you dislike about Nutshell? Can't find a fault. After one learns its format it is nice to have. What problems is Nutshell solving and how is that benefiting you? All in our system can see our progress and we can all act as a team on a project

"Great Sales Enablement Suite"

What do you like best about Nutshell? First of all Nutshell offers an incredible customer service! Beyond that it´s a great tool for sales & marketing people. It was easy to implement it with our other tools and also onboarding of new collegues is super easy. We use it on a daily base to keep up with our sales avtivities. What do you dislike about Nutshell? The only improvement in my oppinion could be with reporting, to make it more specific. What problems is Nutshell solving and how is ...

"Nutshell is a simple CRM solution"

What do you like best about Nutshell? The best thing about Nutshell is how easy it is to maneuver from one to another. I can easily look up contacts or a list of contacts in a quick and efficient way. I also love the email templates. The custom fields aspect has been also a valuable attribute that Nutshell offers. What do you dislike about Nutshell? I wish I could connect contacts. I'm not exactly sure the best way to do this, but I have many contacts that are spouses. Nutshell may also ...

"The Nutshell is a good CRM system but it has a lot of more potentials compared to its competitors."

What do you like best about Nutshell? It is user friendly and adding the information is easy. What do you dislike about Nutshell? More helpful fatures makeing it more reliable in daily life. Nutshell automatcally adds lead from outlook although they arent. Aslo it doesnt save things, a save button will be better. Sometimes its difficult to have custome service due to time zone difference. What problems is Nutshell solving and how is that benefiting you? Nutshell helps keep track of the ...

"User Friendly CRM!"

What do you like best about Nutshell? I looked into a couple different CRM/Marketing softwares for my employer and this one caught my attention right away. I like how user friendly it is. It even has a "Nutshell Intelligence" where it offers information about the company you're adding, saving time adding information in. Customer support is also a huge plus. They offered one on one help, and plenty of videos to watch. What do you dislike about Nutshell? The ONLY downside is that sometimes ...