Nutshell Reviews in May 2025: User Ratings, Pros & Cons

"The Nutshell is a good CRM system but it has a lot of more potentials compared to its competitors."

What do you like best about Nutshell? It is user friendly and adding the information is easy. What do you dislike about Nutshell? More helpful fatures makeing it more reliable in daily life. Nutshell automatcally adds lead from outlook although they arent. Aslo it doesnt save things, a save button will be better. Sometimes its difficult to have custome service due to time zone difference. What problems is Nutshell solving and how is that benefiting you? Nutshell helps keep track of the ...

"Outstanding Costumer Service, attentiveness, and overall support!"

What do you like best about Nutshell? I really enjoying using Nutshell for our CRM for our home care company. Everything is laid out so great and very user friendly. The pipeline, down to the stages, and data colletion is amazing! What do you dislike about Nutshell? I don't have anything negative to say as it serves the purpose in all areas for our business right now. What problems is Nutshell solving and how is that benefiting you? Nutshell is helping us to track how many clients we are ...

"Easy to use and learn"

What do you like best about Nutshell? I love how it's customizable and very easy to use. The customer support is amazing and they are beyond helpful whenever there is an issue, which is usually some user error. I use Nutshell daily and compared to other CRM systems it is much more user-friendly and customizable. They even have training videos and a chat feature to get assistance if needed. The videos are cheesy but in a funny way. What do you dislike about Nutshell? I have not found ...

"Best CRM I have seen"

What do you like best about Nutshell? Flexibility , process creation, customer support What do you dislike about Nutshell? I do not have dislikes for this app All good What problems is Nutshell solving and how is that benefiting you? tracking of quotes and customer communication

"User-friendly, simple and human"

What do you like best about Nutshell? Nutshell is a company made of truly empathetic and worried people. They'll be kind to you, try to understand you, and be candid and true. After using other providers like Hubspot, I can tell Nutshell is different. It is easy to set up, easier to use and has a strong customer support. I use it almost every day. What do you dislike about Nutshell? I still want a better experience in bulk personalized emails. There are still some features missing ...

"Great Way to Track Work Flows"

What do you like best about Nutshell? We've used Nutshell for over ten years and it has a lot of great features for us to keep on top of our workflows. I appreciate the ability to email from the system. What do you dislike about Nutshell? My only complaint is that loading times can be a little slow, but we have thousands of entries for the servers to try to keep up with so I assume that is just because we use Nutshell so much! What problems is Nutshell solving and how is that benefiting ...

"Nutshell makes it easy to track leads progress."

What do you like best about Nutshell? 'I love that I can see set up a sequence of emails that go out withought me having to do anything. What do you dislike about Nutshell? Sometimes using Nutshell can make the emails seem less personal. What problems is Nutshell solving and how is that benefiting you? I was having a hard time keeping track of leads when they didn't respond. Nutshell has solved that issue by sending out mupltiple automated emails when the lead hasn't responded. It has ...

"Love Nutshell"

What do you like best about Nutshell? Simple and generally intuitive. Love the mapping. Excellent customer support. What do you dislike about Nutshell? When "cutting & pasting" an address into Nutshell you have to be attentive to making sure the info gets into the correct fields to make sure the map functions correctly. The address fields don't readily understand non-US addresses. What problems is Nutshell solving and how is that benefiting you? Tracking and targeting prospects. Staying in ...

"It's been great!"

What do you like best about Nutshell? The best part of Nutshell is the radius tool. It's super helpful in narrowing down contacts to certian locations. What do you dislike about Nutshell? The duplicate feature acts up, and the learning curve is a bit steep for new hires. What problems is Nutshell solving and how is that benefiting you? Nutshell helps us to target contacts in specific locations rather than contacting our entire list.

"wasn't what I was looking for"

What do you like best about Nutshell? I liked the marketing asepct and price. When I first talked to sales it sounded like it was a good fit. What do you dislike about Nutshell? I was told it was going to be a certain way and when I joined and paid it was far from that. It was much more complex to set up and I felt overwhelmed. What problems is Nutshell solving and how is that benefiting you? Nothing it did not work for me