Nutshell Reviews in June 2026: User Ratings, Pros & Cons

Great sales management tool for your small business

PROS: What I like about Nutshell is its simplicity. It is great to track leads, to keep your contact list, to make a graph of your most selling products, the low price is also a positive side. Every person in the team can start with the app because everyone can quickly figure out how it really works. CONS: As your business is growing you will see that you cannot work with Nutshell unless they add some more features and progress. What I really want to say is you will need more creative ways ...

Nutshell is great if you need help with running your business

PROS: When I started using Nutshell I was amazed by its features that help me to modify my business processes. You can easily import leads from other systems. Their search tool is fast unless you have tons of data then the search will be difficult. The software itself is of great value including the pricing. CONS: The problem is that you cannot put into use custom processes to multiple teams. For example the problem is that we have inside and outside sale teams and they need to use ...

"Simple, versatile CRM"

What do you like best about Nutshell? I like how I can easily setup my own custom pipelines and the assign tasks, automations, and integrations to each pipeline. What do you dislike about Nutshell? I'm looking forward to their coming drip email functionality. This is a feature that I leverage a lot in my sales process. Also, need more text messaging functionality. What problems is Nutshell solving and how is that benefiting you? I use Nutshell within my own agency, but I also recommend and ...

Great sales management tool for your small business

PROS: I like Nutshell’ simplicity. It allows us to track leads, to keep our contact lists, to make graphic of our most selling products. Also, I like that this tool is affordable. It doesn’t have steep learning curve and this means that it can be used by everyone and everyone can easily figure out how the product works. CONS: As the business is growing we cannot work with Nutshell unless they add new and advanced features. We really need more creative ways to organize the information. Also, ...

A simple and powerful UI that integrates very easily

PROS: It offers a simple but powerful UI, beautiful dashboards, and a very well-documented REST API that integrates very easily. Technical support and customer service are very great as well. CONS: There is some slowness experienced when large number of entries are present. Internationalization can also be tricky to set up. Also, more 3rd party integration would help make it better.

A great first CRM new and small businesses should use

PROS: Nutshell has been great for our software firm. Support via chat and email is excellent and they are always willing to hear new feature ideas and requests. It's also affordable enough to be a great first CRM for new and small businesses. CONS: Data cleanliness can be a bit of an issue as you can get a lot of duplicate leads during importing. Reporting is not that bad right now but there is room for improvement.

It helps us to achieve great results

PROS: Nutshell offers great set of features for services, sales and products. We can easily manage tasks and leads. I recommend this product to everyone. I like its customer support service because they are always available and helps us to solve any kind of problems. CONS: This is quite new product and I feel that they are doing everything in order to meet its customers’ needs.

"From our initial inquiry, the Nutshell team responded quickly."

What do you like best about Nutshell? Their CRM is very flexible, but also easy to learn. We had spoken to two other CRM companies, but picked Nutshell because: 1. Their staff responded quickly and answered questions promptly. 2 .Their CRM allows us to build it for our needs, make changes and additions on our own. 3 .Other CRM system's we looked at were more expensive and needed more outside help to develop and manage. What do you dislike about Nutshell? Any CRM needs a commitment to learn ...

"Everything I Need, Seamlessly"

What do you like best about Nutshell? It is so user friendly and great UI. Everything I need is easy to access. What do you dislike about Nutshell? The "click to call" button is dangerously close to the "delete phone number" button. Recommendations to others considering Nutshell: You should definitely consider Nutshell. It has everything you need in a CRM for a great price. Plus great customer service. What problems is Nutshell solving and how is that benefiting you? Tracking all leads and ...

A software for better communication that is simple to set up and learn

PROS: It is simple to set up and learn. It also offers excellent features such as mapping, creating teams, duplicate removal and more. CONS: The mobile versions are pretty good, but not as good and thorough as the desktop version. I hope to see improvements on the mobile versions soon.