Nutshell Reviews in September 2026: User Ratings, Pros & Cons

"Excellent service and customer care"

What do you like best about Nutshell? The support they supply is fast and helpful. Support is friendly, fast, and almost always answers your questions right away! What do you dislike about Nutshell? The timeline in some leads gets crowded. The way that nutshell filters communication sometimes sends messages to multiple places. Recommendations to others considering Nutshell: Fix the timeline because it can be pretty confusing and frustrating. What problems is Nutshell solving and how is that ...

"Nutshell CRM review"

What do you like best about Nutshell? Nutshell is excellent for helping to keep track of your current targets and setting up a schedule for when to follow up. What do you dislike about Nutshell? Nutshell can seem a little overwhelming at first due to all the different components that it offers. What problems is Nutshell solving and how is that benefiting you? Nutshell is excellent for keeping track of current customers and setting up a schedule to follow up with.

"The Nutshell CRM has really helped me stay organized save time! Its so easy!"

What do you like best about Nutshell? Access to contacts through both my phone and computer. What do you dislike about Nutshell? Not being about to track Emailing group distributions in each member account. This is very frustrating! Recommendations to others considering Nutshell: I wish I could get the multiple bcc emails situation figured out. Other than that it's great! Support is amazing! Enjoying this product a lot. What problems is Nutshell solving and how is that benefiting ...

"Nutshell offers an easy to use sales pipeline that keeps great track of leads."

What do you like best about Nutshell? I really like being able to see the dollar value of my sales pipeline. It motivates me to close more leads. What do you dislike about Nutshell? I don't like that it doesn't offer more project management options/capabilities. Recommendations to others considering Nutshell: If you are looking for simplicity, Nutshell is a great option. CRM systems are often overwhelming. Nutshell helps you get started with a helpful checklist. What problems is Nutshell ...

"Reliable"

What do you like best about Nutshell? Being able to track and maintain record of all changes, notes, without compromising the original information What do you dislike about Nutshell? Reports can be a little complicated to run What problems is Nutshell solving and how is that benefiting you? Undisturbed information. Searching made easier when logging/updating bids

"Nutshell is user friendly and allows us to track our interactions with our customers and prospects."

What do you like best about Nutshell? The automated pipeline is a great feature that we use every single day. What do you dislike about Nutshell? There is nothing that I dislike so far in our usage of Nutshell. What problems is Nutshell solving and how is that benefiting you? Nutshell totally manages our marketing to prospects. The automation features save us time and money.

"Simple Yet Effective CRM (With Room for Improvement)"

What do you like best about Nutshell? Many aspects of Nutshell are very interface-friendly. The balanced focus on visuals and data ranks it among other heavy-hitter CRMs, yet at a fraction of the cost. As an employee that wears multiple hats in a small business (marketing, sales, operations), I can honestly say that this platform has a significant amount of potential (and presently does a good job of everything as advertised). Perhaps the best (and most important) quality of NS is their ...

"Useful for Small Businesses"

What do you like best about Nutshell? I like how you manually get to set tasks for contacts and companies, setting the exact time and date to follow up. As an SDR it felt more time consuming, but it allowed me to know specifically who I should be emailing/calling, which leads were hot and which ones I was in contact with. Tip # 1 I would set my "call tasks" for the earliest time so they would pop up in my tasks at the top Tip # 2 Make sure your company is working off of the "Companies" page ...

"A little bit complicated and lacks of smart functions"

What do you like best about Nutshell? Web access and plenty of integrations (with slack, for example). Easy to learn how to use What do you dislike about Nutshell? I miss some features that would improve the experience a lot, like having the option to clone the lead's history alongside with de cloned lead in itself. It has some bugs sometimes and the activity logs are sometimes lost. What problems is Nutshell solving and how is that benefiting you? I can have a huge list of clients and ...

"Good platform with room for improvement"

What do you like best about Nutshell? The filters are helpful for sorting out our target audiences and the pipelines allow our team to stay organized. What do you dislike about Nutshell? There are limits to the email functions and ability to contact people associated with our current leads Recommendations to others considering Nutshell: The support team is extremely helpful and attentive. I recommend setting up a meeting with them to identify best Nutshell practices your organization's ...