Nutshell Reviews in June 2026: User Ratings, Pros & Cons

"Simple and easy to use"

What do you like best about Nutshell? Client information is all in one place and easy to retrieve. What do you dislike about Nutshell? I wish that Nutshell would link to my MacOS mail and message accounts. What problems is Nutshell solving and how is that benefiting you? Before Nutshell sharing information with our team was time consuming and in a lot of cases duplicated work.

"They said we needed to build our own CRM! But then I got us on Nutshell."

What do you like best about Nutshell? Nutshell is incredibly flexible. You could use it to sell products or services. We end up using it to sell services and have made it work extremely well for our business. It's open API allows us to pipe data into many different parts of our business infrastructure. This has enhanced our ability to forecast sales and finances in a way we weren't able to before. What do you dislike about Nutshell? There really isn't much I don't like. We had to do some ...

"Great Features & Easy To use"

What do you like best about Nutshell? Simple to use and makes sense. The search is fast too. It really helps me to keep customer information organized. What do you dislike about Nutshell? No "dark mode". I wouldn't say I like that I can not have "parent" accounts or account "nesting". What problems is Nutshell solving and how is that benefiting you? Quickly being able to track deals

"Drive Growth with Nutshell!"

What do you like best about Nutshell? Simple UI, powerful growing features, analytic tools that create opportunities for real optimization across the funnel. The Nutshell team gets it. Nutshell accounts for the needs of a real growth team, which means having a tool that is as useful to the day-to-day work of sales teams, sales leaders, and growth leaders. Some would say the tool isn't "enterprisey" enough, but they would be wrong. There is extreme danger in the "total flexibility" and ...

"Excellent CRM and Sales Pipeline for SMBs"

What do you like best about Nutshell? I love that I can visualize my sales pipeline. However, I'm finding the dashboard really helpful on a day-to-day basis. I'm constantly referring to it to see sales tasks associated with leads. I'm a huge fan of the reports: they're extremely easy-to-use, intuitive layout and visuals, and so customizable and granular that I get better insights on how I'm acquiring leads. What do you dislike about Nutshell? In a dream world, I would be able to host ...

"Fantastic Software for sales and lead tracking"

What do you like best about Nutshell? Nutshell is super user-friendly. The whole team can see what everyone else is working on with regards to phone calls, emails, tracking of projects, etc. What do you dislike about Nutshell? The only functions of Nutshell I dislike are that when calling from a lead the call blocks out the name of the lead. The other thing I do not like is when you are tracking multiple leads, with the same companies and same people it lumps them all together and can take ...

"It is our just in time sales communication platform"

What do you like best about Nutshell? If appropriately used, everybody that has to be in the information loop is informed, allowing us to improve our service level and response time. What do you dislike about Nutshell? Needs a little more compatibility features with different CRMs. What problems is Nutshell solving and how is that benefiting you? We are making less order mistakes with our customer and the sales team is making better use of their time.

"Great!"

What do you like best about Nutshell? Ability to track progress and map out leads. I also like how we are able to view previous email communications and easily update additional interactions we have with the leads. What do you dislike about Nutshell? We used nutshell for assigning providers to hospitals. When looking at the communication history associated with a hospital, sometimes it can be a little challleging because hospital communication history is also in the same list as ...

"Very Helpful, Efficient and Intuitive"

What do you like best about Nutshell? It's a very intuitive system. It's not bloated with any unnecessary functionality and I can use it relatively easily on my phone. What do you dislike about Nutshell? The app needs some work. I can access basic reports and functionality but it has a ways to go to catch up to the desktop version. What problems is Nutshell solving and how is that benefiting you? We're tracking admits / leads / calls to an addiction treatment center. It's streamlined our ...

"Nutshell helps to keep us organized"

What do you like best about Nutshell? Nutshell's user-friendly interface is easy to follow. What do you dislike about Nutshell? The map function isn't always accurate. Sometimes it just picks up an address's city, which doesn't help visualize specific territory coverage. What problems is Nutshell solving and how is that benefiting you? Nutshell helps prevent leads from falling through the cracks.