Nutshell Reviews in June 2026: User Ratings, Pros & Cons

"Good platform with room for improvement"

What do you like best about Nutshell? The filters are helpful for sorting out our target audiences and the pipelines allow our team to stay organized. What do you dislike about Nutshell? There are limits to the email functions and ability to contact people associated with our current leads Recommendations to others considering Nutshell: The support team is extremely helpful and attentive. I recommend setting up a meeting with them to identify best Nutshell practices your organization's ...

"Somewhat helpful"

What do you like best about Nutshell? The silos help to organize our sales approach What do you dislike about Nutshell? Reporting capability is weak. When I tried to customize certain reports, customer service simply stated the changes were not possible. What problems is Nutshell solving and how is that benefiting you? It gives us a space on the cloud for those who are not at our campus to log in and see updates on projects. It also allows us to track projects more effectively from start to ...

"Super useful but bugs still present"

What do you like best about Nutshell? Contact details of all leads in one place. Ease of access to contact details. Tracking of leads and projects. Customization of the landing page. What do you dislike about Nutshell? False-positive reads on emails sent to leads. Emails that are bouncing are not displayed on the company landing page, you have to click the contact to find out that the email is bouncing. It counts sent emails that are opened in Gmail as Read in Nutshell, which is not ...

"Nutshell is a great lead gen tracker!"

What do you like best about Nutshell? It's a very comprehensive and easy to use lead tracker that also connects to my email, alerts, auto templates letters and can be used on an App as well. I also found it is very intuitive and easy to learn & customize all aspects. What do you dislike about Nutshell? I have not found anything I disliked about Nutshell. Recommendations to others considering Nutshell: I highly recommend this as a CRM software. I was able to learn and customize this program ...

"Great CRM- easy to manage"

What do you like best about Nutshell? I really enjoy the pipeline and task reminders. What do you dislike about Nutshell? I dislike that you have to purchase a higher version to get task reminders. Recommendations to others considering Nutshell: I recommend reviewing the different levels on the different versions and what works best for you! What problems is Nutshell solving and how is that benefiting you? I am solving my response and follow up issues with clients- Nutshell has helped keep ...

"Nutshell is a great CRM that allows you to do anything you could imagine."

What do you like best about Nutshell? What I like best is that Nutshell keeps my leads in order, and keeps me on task with all of my leads allowing me to keep track of them all in one place. I also love how Nutshell keeps track of all of my metrics. What do you dislike about Nutshell? I have used Nutshell for just over 2 months, and right now there is nothing that I dislike. What problems is Nutshell solving and how is that benefiting you? We have had a lot of problems keeping leads ...

"Nutshell Feedback"

What do you like best about Nutshell? It is easy to import contacts and create leads. I like working the leads dashboard and the steps/columns that are there to work them to the "won" status. What do you dislike about Nutshell? The email integration was a little tricky. What problems is Nutshell solving and how is that benefiting you? Traking incoming customer requests and leads. Ideally working them on a regular schedule enough to win/close the leads.

"Love!!"

What do you like best about Nutshell? I love that nutshell helps be organize everything and displays it for me to see. What do you dislike about Nutshell? I do feel that nutshell could have more options to link other services in addition to email. Our business uses shopify to mail magazines and it would be so nice to have it link with nutshell to show who we have sent them to. Recommendations to others considering Nutshell: Highly recommended. It helps everyone work as a team towards group ...

"Simple, streamlined and effective."

What do you like best about Nutshell? Having used a handful of CRM's over the years, including the "big names" you hear about all the time, I truly found Nutshell to be the most efficient and effective CRM for my business. So many other CRMs, it seems, are competing in a race to see how many features they can add whether or not the features are actually needed or useful. Nutshell. on the other hand, gives users the tools they need to move prospects and customers alike through the different ...

"Excellent CRM to keep track of all moving sales"

What do you like best about Nutshell? You can customize it however you need it. It's not just built for one company in mind. It can be whatever you need it to be. What do you dislike about Nutshell? The one thing that I wish I had more control over is the time frames that I can push back deadlines. Maybe Nutshell is already capable of this; I may have overlooked a setting. Recommendations to others considering Nutshell: This program is customizable to your companies needs. It can do ...