Nutshell Reviews in September 2026: User Ratings, Pros & Cons

"Good for smaller companies"

What do you like best about Nutshell? It's a clean simple interface to store our data What do you dislike about Nutshell? The lack of integration options & lead list filtering/formatting options for bouncing lists Recommendations to others considering Nutshell: Do your research, ask questions and make sure it fits all of your needs; for the size of our business right now, it works well. What problems is Nutshell solving and how is that benefiting you? Helps with organization, lead follow ...

"Positive experience with Nutshell CRM"

What do you like best about Nutshell? Ability to organize leads into pipelines and move them through quickly, ability to create email templates and email contacts through Nutshell, tracking email communications with various stakeholders through Nutshell What do you dislike about Nutshell? Steps in pipeline are not always consistent/visible as a user What problems is Nutshell solving and how is that benefiting you? Disorganized flow of information; information in several different platforms. ...

"Smooth interface but search capabilities could use some work"

What do you like best about Nutshell? Easy to sort and input info, organized interface What do you dislike about Nutshell? No way to configure search engine, duplicates are rarely actual duplicates What problems is Nutshell solving and how is that benefiting you? Organizing all our company's contact and leads on one platform; keeping track of where we are in terms of interacting with clients

"Insightful, snappy and easy to use CRM with good options."

What do you like best about Nutshell? The system to set up my pipeline and leads is excellent. What do you dislike about Nutshell? The tasks and activities system could be better organized to reflect daily priorities as compared to other crm systems. Recommendations to others considering Nutshell: Expect a streamlined and easy-to-use application that has a bit of a learning curve, but delivers where it counts. What problems is Nutshell solving and how is that benefiting you? N/A

"CRM made easy"

What do you like best about Nutshell? Ease of use. It's very easy to track, modify and update. Fairly intuitive to use. What do you dislike about Nutshell? Very basic. Admins aren't able to modify shared email templates. Outgoing email is great but then any response has to be cut/pasted in. What problems is Nutshell solving and how is that benefiting you? A way to track and interact with clients. Great way to communicate client needs/progress across a large team.

"Positive experience with Nutshell CRM"

What do you like best about Nutshell? Ability to organize leads into pipelines and move them through quickly, ability to create email templates and email contacts through Nutshell, tracking email communications with various stakeholders through Nutshell What do you dislike about Nutshell? Steps in pipeline are not always consistent/visible as a user What problems is Nutshell solving and how is that benefiting you? Disorganized flow of information; information in several different platforms. ...

"Smooth interface but search capabilities could use some work"

What do you like best about Nutshell? Easy to sort and input info, organized interface What do you dislike about Nutshell? No way to configure search engine, duplicates are rarely actual duplicates What problems is Nutshell solving and how is that benefiting you? Organizing all our company's contact and leads on one platform; keeping track of where we are in terms of interacting with clients

"User Friendly CRM"

What do you like best about Nutshell? After using other CRMs, I feel that Nutshell is one of the more user-friendly ones. It doesn't take a lot of time to train new users, and it is easy to manage and maintain. What do you dislike about Nutshell? The only dislike I have is the inability to completed remove inactive users from the "removed user" list. What problems is Nutshell solving and how is that benefiting you? It has helped tremendously on follow up with open leads/pending clients, and ...

"Excellent CRM and Sales Pipeline for SMBs"

What do you like best about Nutshell? I love that I can visualize my sales pipeline. However, I'm finding the dashboard really helpful on a day-to-day basis. I'm constantly referring to it to see sales tasks associated with leads. I'm a huge fan of the reports: they're extremely easy-to-use, intuitive layout and visuals, and so customizable and granular that I get better insights on how I'm acquiring leads. What do you dislike about Nutshell? In a dream world, I would be able to host ...

"Simple, streamlined and effective."

What do you like best about Nutshell? Having used a handful of CRM's over the years, including the "big names" you hear about all the time, I truly found Nutshell to be the most efficient and effective CRM for my business. So many other CRMs, it seems, are competing in a race to see how many features they can add whether or not the features are actually needed or useful. Nutshell. on the other hand, gives users the tools they need to move prospects and customers alike through the different ...