Nutshell Reviews in June 2026: User Ratings, Pros & Cons

"Great CRM"

What do you like best about Nutshell? The product in very easy to use, even though it is complex. Far easier to create systems with it than Salesforce. What do you dislike about Nutshell? While it's easy to use at a certain level, there are some advanced actions that are a bit more difficult for a newbie to CRMs. What problems is Nutshell solving and how is that benefiting you? The biggest problem I solved was making the use of a CRM a habit in my workflows and processes. Other CRMs were ...

"My favorite small/medium-sized-biz CRM"

What do you like best about Nutshell? Nutshell has been great for our software firm as it grew from a startup to a mid-market company. Nutshell is very similar to us in age, culture, feature philosophy, etc. so I always enjoy interacting with the team. The Support (via chat and email) is excellent and they are always willing to hear new feature ideas and requests. The affordability makes it a great first CRM for new and small businesses. What do you dislike about Nutshell? Importing can ...

"Excellent service and customer care"

What do you like best about Nutshell? The support they supply is fast and helpful. Support is friendly, fast, and almost always answers your questions right away! What do you dislike about Nutshell? The timeline in some leads gets crowded. The way that nutshell filters communication sometimes sends messages to multiple places. Recommendations to others considering Nutshell: Fix the timeline because it can be pretty confusing and frustrating. What problems is Nutshell solving and how is that ...

"Super"

What do you like best about Nutshell? I am using the Apis a lot and it works great What do you dislike about Nutshell? I found it difficult to find informations in the admin What problems is Nutshell solving and how is that benefiting you? We needed to have a webtool showing all our projects using the Api

"Nutshell CRM review"

What do you like best about Nutshell? Nutshell is excellent for helping to keep track of your current targets and setting up a schedule for when to follow up. What do you dislike about Nutshell? Nutshell can seem a little overwhelming at first due to all the different components that it offers. What problems is Nutshell solving and how is that benefiting you? Nutshell is excellent for keeping track of current customers and setting up a schedule to follow up with.

"The Nutshell CRM has really helped me stay organized save time! Its so easy!"

What do you like best about Nutshell? Access to contacts through both my phone and computer. What do you dislike about Nutshell? Not being about to track Emailing group distributions in each member account. This is very frustrating! Recommendations to others considering Nutshell: I wish I could get the multiple bcc emails situation figured out. Other than that it's great! Support is amazing! Enjoying this product a lot. What problems is Nutshell solving and how is that benefiting ...

"Great CRM system"

What do you like best about Nutshell? Its super customisable and isn't restrictive like some other CRM systems I've used. It links with everything in our stack either natively or via Zapier integration. What do you dislike about Nutshell? There are some confusing elements around recurring priced products and determining the value of those. What problems is Nutshell solving and how is that benefiting you? Sales processes are more transparent and lining up nicely with marketing.

"Nutshell is user friendly and allows us to track our interactions with our customers and prospects."

What do you like best about Nutshell? The automated pipeline is a great feature that we use every single day. What do you dislike about Nutshell? There is nothing that I dislike so far in our usage of Nutshell. What problems is Nutshell solving and how is that benefiting you? Nutshell totally manages our marketing to prospects. The automation features save us time and money.

"Nutshell really summed it up"

What do you like best about Nutshell? After reviewing other CRM applications, we were looking for something that worked as well for the small business as it did for the big box business. Nutshell fit that bill. What do you dislike about Nutshell? I would like more ability to personalize my experience Recommendations to others considering Nutshell: If you are looking for something that grows with your business, Nutshell is the CRM for you What problems is Nutshell solving and how is that ...

"Nutshell is very adaptable, easy to use, with all the features you look for in a CRM."

What do you like best about Nutshell? We use the custom fields a lot and love the ability to store links to all our customers important websites and forms right on the customer's main profile page. What do you dislike about Nutshell? The only downside is if you're in an industry where CRM's exist specifically for your enterprise. Although Nutshell allows for a high degree of customization and could work for any industry. There are industries where CRM's exist pre-set for their specific ...