Nutshell Reviews in June 2026: User Ratings, Pros & Cons

"Easy to use"

What do you like best about Nutshell? I find the system very easy to use and navigate. The layout gives me the information that I find essential on one page. What do you dislike about Nutshell? Connections at the lead level are more straightforward than at the company/contact level. Once a connection is made, all the emails from that person will appear even if it is not related. I had to create "Lead Association Only" contacts as a work around What problems is Nutshell solving and how is ...

"Could be more user friendly"

What do you like best about Nutshell? Nutshell has a lot of great functions, lots of places to store info, emails, etc. What do you dislike about Nutshell? I feel like it could be easier to use and better organized. What problems is Nutshell solving and how is that benefiting you? Keeping client info organized.

"Great Lean CRM with many features"

What do you like best about Nutshell? Nutshell has excellent tracking features and visibility of activity to make sure we are reaching the metrics needed. What do you dislike about Nutshell? The UI can be a little busy, but once you get used to the layout, it becomes pretty easy to navigate. Recommendations to others considering Nutshell: Nutshell is a great CRM for those that want a lot of power for not a lot of $. Some standard Nutshell features cost extra within other CRMs, and we are ...

"A good experience"

What do you like best about Nutshell? The general process of the Nutshell CRM are very simple to use and it does a lot of the work for you. The import functions that bring in .csvs are great and then creating leads from there is easy. What do you dislike about Nutshell? Any sort of fine-tuning of the software requires you to find weird menus in the settings that aren't overly intuitive. Also, it is easy to add via import but batch deleting can be a pain if you find your email lists aren't ...

"Great service @ a great value"

What do you like best about Nutshell? Nutshell is comprehensive in its offerings and delivers a high-quality product at a fair price. The customer service is first-rate. What do you dislike about Nutshell? Would be great if emails deleted in Apple Mail, etc were also deleted in Nutshell, but no real issues. What problems is Nutshell solving and how is that benefiting you? Helping me stay on top of business and not lose track of opportunities/prospects.

"Great Lean CRM with many features"

What do you like best about Nutshell? Nutshell has excellent tracking features and visibility of activity to make sure we are reaching the metrics needed. What do you dislike about Nutshell? The UI can be a little busy, but once you get used to the layout, it becomes pretty easy to navigate. Recommendations to others considering Nutshell: Nutshell is a great CRM for those that want a lot of power for not a lot of $. Some standard Nutshell features cost extra within other CRMs, and we are ...

"Great service @ a great value"

What do you like best about Nutshell? Nutshell is comprehensive in its offerings and delivers a high-quality product at a fair price. The customer service is first-rate. What do you dislike about Nutshell? Would be great if emails deleted in Apple Mail, etc were also deleted in Nutshell, but no real issues. What problems is Nutshell solving and how is that benefiting you? Helping me stay on top of business and not lose track of opportunities/prospects.

"A good experience"

What do you like best about Nutshell? The general process of the Nutshell CRM are very simple to use and it does a lot of the work for you. The import functions that bring in .csvs are great and then creating leads from there is easy. What do you dislike about Nutshell? Any sort of fine-tuning of the software requires you to find weird menus in the settings that aren't overly intuitive. Also, it is easy to add via import but batch deleting can be a pain if you find your email lists aren't ...

"Franchise Sales Team Leader"

What do you like best about Nutshell? Being able to see all communications on a lead that happen between other internal team members. What do you dislike about Nutshell? Not as familiar with the reports that can be generated Recommendations to others considering Nutshell: Great tool What problems is Nutshell solving and how is that benefiting you? I am able to see where in the pipleline process my leads are in

"Very eay to work around this app"

What do you like best about Nutshell? HOw easy it is to communicate with our staff and how easy it is to keep track of Jobs with the leads What do you dislike about Nutshell? Not utilizing it yet to my full potential Recommendations to others considering Nutshell: Take the time with the Nutshell team as they guild you through how to use this delightful app. What problems is Nutshell solving and how is that benefiting you? Communication with other staff members. Being more organized within ...