Nutshell Reviews in June 2026: User Ratings, Pros & Cons

"Great all in one CRM/Marketing solution"

What do you like best about Nutshell? Nutshell is very intuitive. I've used 4 other CRMs prior to Nutshell and none were as intuitive. I also love the US Support with no difficult to understand accents. Also like the integrated email marketing and the reporting from campaigns. The click to dial works better than anything I've used too. What do you dislike about Nutshell? No bulk de-duping of contacts or accounts. Duplicates just keep building. I currently have thousands of duplicate ...

"Great budget friendly option"

What do you like best about Nutshell? It is efficiently designed for users to access key information quickly. In comparison to the mainstream CRM options it is dramatically cheaper. It is easy to train as the design is very intuitive. It is also very easy to setup new users or deactivate users when appropriate. The mobile app is also quite good and works on most phones well. What do you dislike about Nutshell? More integrations would be appreciated to help simplify processes. A better ...

"I live in Nutshell daily."

What do you like best about Nutshell? Nutshell helps me stay organized by tracking working deals and helps to remind me when to follow up with potential clients for more assitance. What do you dislike about Nutshell? I really don't have a downside to Nutshell at this time. What problems is Nutshell solving and how is that benefiting you? I can easily see all of the deals that I have open and working. It's good to see how much the deals are worth.

"First-time using CRM, Nutshell is simple and effective"

What do you like best about Nutshell? I like the friendly and supportive customer support team. They are always available to answer questions, which has been very helpful as a first-time CRM user. What do you dislike about Nutshell? Nutshell doesn't have all of the functions that I would like to see. I miss recurring revenue tracking capabilities (for tracking sales of subscription programs). I also find that finding and editing duplicates could be easier. I would like to be able to do a ...

"Great platform, but a shame they don't have any sustainability/carbon reduction plans in place"

What do you like best about Nutshell? Usability is very straightforward and the email sync very helpful. What do you dislike about Nutshell? We have carbon reduction targets through our supply chain (as part of our own ESG commitments) so it's a shame they don't have any commitments around this as we're now looking for a software provider that does. What problems is Nutshell solving and how is that benefiting you? Reporting on where leads are coming from, and having a central data point to ...

"Best CRM!"

What do you like best about Nutshell? Nutshell is the most customizable and easy-to-use CRM available today. I've used Nutshell with three different companies in the past 7 years and every time Nutshell was clearly the best CRM available. What do you dislike about Nutshell? I could only wish that they build a lead scraping tool as a chrome browser addon. That would make the process of entering a contact or lead much faster. Recommendations to others considering Nutshell: I've used several ...

"Easy to migrate from our previous CRM software"

What do you like best about Nutshell? Best features for us: nice interface and task navigation, good support team What do you dislike about Nutshell? Would sometimes like more advanced features introduced What problems is Nutshell solving and how is that benefiting you? As a smaller business, it ticks most of our boxes and we're happy. Can't see any reason to change plus cost-effective.

"Solid, Intuitive platform for sales reps"

What do you like best about Nutshell? This platform is very intuitive. It is simple to track deals through the sales process, send out emails directly from the platform, and track all interactions with your deal list. What do you dislike about Nutshell? It is pretty minimal. There weren't a lot of integration options that we liked to use. There were also some mishaps with the email tool sending blank emails from time to time. What problems is Nutshell solving and how is that benefiting ...

"Streamlined and very effective for sales and lead tracking"

What do you like best about Nutshell? Simple user-friendly interface. I mostly use it for tracking leads and it just does it very effectively with the pipeline feature. The support team is very supportive and friendly overall a good product to use. What do you dislike about Nutshell? Importing data sometimes can result in duplicate leads there should be an easy way to eliminate the duplicate leads. Also, there is no option for cloning or duplicating the existing pipeline you have to make it ...

"Great CRM for the money."

What do you like best about Nutshell? Easy to use dashboard that our whole team likes to use. What do you dislike about Nutshell? Building the sales automation is difficult to do Recommendations to others considering Nutshell: Use the trial period that they offer for free. Very helpful. What problems is Nutshell solving and how is that benefiting you? Streamlining our customer interactions