Nutshell Reviews in June 2026: User Ratings, Pros & Cons

"Great sales product"

What do you like best about Nutshell? We've enjoyed using Nutshell for the last year. It keeps our team super organized and love the integrations with other systems like Gmail and Quickbooks. What do you dislike about Nutshell? Wish there was a way to send reports to those that aren't users and to break down monthly and quarterly projections instead of just total contract. What problems is Nutshell solving and how is that benefiting you? We are keeping our teams updated and organized and ...

"Nutshell is the way to go!!"

What do you like best about Nutshell? Nutshell is superb on tracking emails, clients, phone calls, companies, company info, and so much more! I love that I can have everything that I need right at my fingertips with nutshell. They even have an app that you can scan business cards into and it will automatically upload information for you! What do you dislike about Nutshell? I wish there was an easier way to delete emails instead of having to individually click each one to delete and then ...

"Customer Organization"

What do you like best about Nutshell? I love being able to integrate my email and Nutshell so I can see when customers have opened our messages, and the follow-up reminders I am able to set through Nutshell. What do you dislike about Nutshell? Sometimes the home page can get a little hard to navigate through. It would be nice to be able to customize this more. What problems is Nutshell solving and how is that benefiting you? Not having any new customers/leads falling through the cracks and ...

"Nutshell makes my life much easier and efficient"

What do you like best about Nutshell? I like the ability to communicate with other teams across my company and delegate tasks to specific groups or people What do you dislike about Nutshell? I dislike the ease of changing pipeline since it impacts pipelines and processes for other employees. What problems is Nutshell solving and how is that benefiting you? Definitely solving an efficiency problem. With Nutshell, we are able to run through vetting and onboarding new clients seamlessly.

"I’m a territory sales manager between 8 different US States."

What do you like best about Nutshell? I think the Map view of all of my Companies is awesome. That's probably the easiest way to visualize an entire region at a high level. What do you dislike about Nutshell? I think the Inbox and ways to send emails could be cleaned up a bit and more user friendly to each specific employee within a company. It's very easy to use but I think I get lost in how many Drafts are made from other Sales Reps in my company. What problems is Nutshell solving and how ...

"I use it for two companies"

What do you like best about Nutshell? That I can have unlimited contacts and it does not cost a fortune like other services. What do you dislike about Nutshell? That I can't select contacts not to be included in the marketing service. What problems is Nutshell solving and how is that benefiting you? I gather all clients and don't have to break the bank.

"Great tool to track interactions, a bit of work for manual entry required"

What do you like best about Nutshell? Able to track all different types of interactions. What do you dislike about Nutshell? Emailing out of Nutshell does not always work. It often goes to the client's spam. The search tools are finicky. What problems is Nutshell solving and how is that benefiting you? Tracking and keeping all interactions on file.

"A Great Tool for Small Business"

What do you like best about Nutshell? All of my contacts are saved in one spot What do you dislike about Nutshell? Exporting data could easier for mailings Recommendations to others considering Nutshell: Great program but there are some challenges to connecting contacts to companies. With the mobile app though it makes up for the pain points. Dial a contact is easy. What problems is Nutshell solving and how is that benefiting you? Nutshell helps our company keep our leads in one place so we ...

"Good CRM for startups looking to start scaling"

What do you like best about Nutshell? I like the interface of Nutshell best. It's easy to use and intuitive. You'll learn the platform in no time. What do you dislike about Nutshell? When you send emails, it often fails to keep a thread. It can be unpleasant if you're not keeping track of your campaigns through other means. What problems is Nutshell solving and how is that benefiting you? It's a great place to work through templates and track client information.

"People are people, leads are leads. It works for us."

What do you like best about Nutshell? When it comes to CRM, there really is no 'one size fits all'. What works for us is: - Simple to set up and customise - It recognises that people are people, companies are companies and opportunities are opportunities. It works well for account led selling where you may be researching the company profile before adding people - and long before you identify a forecastable 'lead'. You can start where you want to. This was the decider for us versus other ...