Nutshell Reviews in June 2026: User Ratings, Pros & Cons

"intuitive, efficient"

What do you like best about Nutshell? I like the connection of the lead for the project and the map that helps to locate customers per area. What do you dislike about Nutshell? This is 100% US design, we have location abroad that can't use very well. It would be nice to facilitate filling information between lead and company. For example address needs to be type twice. What problems is Nutshell solving and how is that benefiting you? none at the moment

"Well designed CRM for sales people who want results, clarity and true insight into their leads."

What do you like best about Nutshell? I truly appreciate how complex the product is. You can find features for almost everything you need to manage sales teams and customer relationships across the globe. From a sales guy's perspective, it is very easy to track what is happening, when you need to follow up, which projects are rotting, where you lose business, and why. The customization is top-notch. I use tens of custom fields to get an in-depth insight into our customer needs, and I can ...

"nutshell user review - used since 2015"

What do you like best about Nutshell? generally intuitive duplicate checking is good, sometimes a bit aggressive activity customization is great reporting is good allowing voice to text is huge time saver What do you dislike about Nutshell? customization of browser experience would be helpful adding custom fields to app would be helpful map is frustrating - browser version will not show some addresses (data has been checked against google & other mapping services) app map will not show some ...

"Good CRM"

What do you like best about Nutshell? Nutshell is a low-cost CRM, and a good alternative for Salesforce. It's easy to use, and has a fairly robust support library. What do you dislike about Nutshell? It isn't as clean as Salesforce, especially when it comes to duplicate contacts and reporting. There are also far less integrations available than Salesforce. The email functionality is also far less functional than Salesforce, especially when considering mail merges and bulk sending. What ...

"Cost effective CRM/Marketing and Sales Automation Tool"

What do you like best about Nutshell? I appreciate the ability to plan and automate my workflow/pipeline. What do you dislike about Nutshell? The fact that leads are a separate entity from people or companies is annoying. I also dislike the inability to create leads from marketing emails automatically. What problems is Nutshell solving and how is that benefiting you? CRM, marketing automation, and newsletters blasts. It has allowed us to organize and keep track of our sales efforts. ...

"I really enjoy the efficiency of the CRM and is very user friendly."

What do you like best about Nutshell? I like how user friendly it is and how it enables transparency across the company effortlessly. What do you dislike about Nutshell? That it only intergrates with Microsoft Office (Excel) and not numbers for my Mac. What problems is Nutshell solving and how is that benefiting you? Nutshell is creating ease of use and is not as intimidating as other CRM systems

"Intuitive platform"

What do you like best about Nutshell? It has a simple layout and lots of features, and is easy to follow. What do you dislike about Nutshell? Linking projects to customers and people can be cumbersome. What problems is Nutshell solving and how is that benefiting you? Nutshell makes it very easy to be organized, and the schedule / reminder's help keep on top of tasks.

"Bom para empresas com alto nível de processos e baixa integração com outras plataformas"

What do you like best about Nutshell? Funcionalidades, gráficos e análises comerciais-financeiras What do you dislike about Nutshell? Falta de integrações com outras plataformas What problems is Nutshell solving and how is that benefiting you? O CRM está ajudando na construção de processos, análises comerciais-financeiras e forecasting. Isso é benéfico para mim como gestor.

"Best CRM tool in the market."

What do you like best about Nutshell? One of the amazing features I came across in a nutshell is the ability to make phone calls and generate leads in the CRM itself. The whole process is very simple to use and makes your work a lot easier. What do you dislike about Nutshell? I don't think I had stumped upon anything which makes me think twice to use this tool. I have loved every feature of this tool and if there is any additional feature required in this tool, that is gonna be the feature ...

"Not for sales"

What do you like best about Nutshell? I liked that it keeps a record of the emails we have with each client, so its easy to scroll down and see our conversation history. We are a wholesale company so when it comes to selling online I believe there are much better programs to help you keep track of customers and leads. What do you dislike about Nutshell? Our sales team has found that when it comes to attaching invoices or other documents for each client, this isnt the best program. Although ...