Nutshell Reviews in June 2026: User Ratings, Pros & Cons

"The tech and automation is there, but not always user friendly"

What do you like best about Nutshell? I find that Nutshell has a multitude of potential. There are so many options to make the platform work for your business needs. I find that the possibilities are almost endless. What do you dislike about Nutshell? With the endless possibilities and customization of Nutshell, it can sometimes get confusing how everything fits together. Some pieces are clunky and not as user-friendly as you would hope. What problems is Nutshell solving and how is that ...

"Still working through all the features so not totally clear on capabilities"

What do you like best about Nutshell? I like the CRM component and the ability to merge calendars What do you dislike about Nutshell? I find can be a bit challenging to learn all the features and unless you use the regularily I forget What problems is Nutshell solving and how is that benefiting you? Customer and account mapping as well as sales data

"We love nutshell"

What do you like best about Nutshell? workflows are intituive, customer service is great, and we love the different pipeline visuals. What do you dislike about Nutshell? Drip marketing campaign set up is not intuitive What problems is Nutshell solving and how is that benefiting you? Helps me keep track of my sales leads in a very methodical and organized way

"Great solution for our small business"

What do you like best about Nutshell? The system is very user-friendly even for our less technically skilled staff. The user interface is very straightforward and entering data isn't complicated. People were able to self-train on most features successfully. It has all the features we need without a lot of extra stuff that we don't. What do you dislike about Nutshell? There are a few picky formatting requirements when entering data but it is minimal. If you don't email through the program ...

"Our use of Nutshell has been great for building out our sales pipeline!!!"

What do you like best about Nutshell? Lead and sales reporting broken down by product What do you dislike about Nutshell? Changing the Market deletes the lead amount What problems is Nutshell solving and how is that benefiting you? Organizing our sales pipeline

"Great system and efficient for automations."

What do you like best about Nutshell? Ease of use of the CRM System. This makes training much easier and faster for my staff. What do you dislike about Nutshell? There is no auto text of VM drop. This would be much more helpful if it was a one-stop shop. What problems is Nutshell solving and how is that benefiting you? Client management.

"Great for small teams"

What do you like best about Nutshell? Nutshell is a very simple and easy-to-use CRM. It allows my team to quickly update Accounts and deals with an easy-to-use interface. The email import works great and overall setup is a breeze. What do you dislike about Nutshell? There are a few minor things that I would change if I could. Interface for the people listed under the accounts is a little odd if you have more than 5 or so people. There isn't an easy way to update multiple items in sequence, ...

"Best CRM for Small Businesses"

What do you like best about Nutshell? I like their integration features. Especially the ability to capture leads from my website and push it through in Nutshell CRM. What do you dislike about Nutshell? It took me a while to figure out all the various features of Nutshell but once I did I'll love it even more. What problems is Nutshell solving and how is that benefiting you? Collecting and storing my client information.

"Love Using Nutshell!!!"

What do you like best about Nutshell? I love the easy of getting setup on Nutshell, how helpful the team was in the transition from our old CRM. What do you dislike about Nutshell? NOTHING!!! It does everything we need and more!! What problems is Nutshell solving and how is that benefiting you? It helps us track our "deals" and the amounts. We benefit by keeping up on monthly amounts and last price increase so we can adjust fees accordingly

"Nutshell is an easy to use (critical), high feature/benefit CRM that's constantly being updated."

What do you like best about Nutshell? Super easy to use. Without this, we'd be SOL, as our staff are not hugely computer literate. What do you dislike about Nutshell? There's some connectivity benefits that could be added. What problems is Nutshell solving and how is that benefiting you? Keeping everyone on staff knowledgeable of what sales increasing efforts are being done. Keeping each outside salesperson aware of follow-up needed.