Nutshell Reviews in June 2026: User Ratings, Pros & Cons

"Nutshell is easy to use and has great service"

What do you like best about Nutshell? Nutshell is really easy to use and learn. The help section is very useful. Nutshell customer support is also excellent. What do you dislike about Nutshell? Nutshell doesn't have a great solution for current client management other than establishing a second pipeline. Also, it would be nice to be able to attribute People to more than one company. In our industry, employees frequently move between companies. If we assign a person to a different company, ...

"Nutshell has been perfect for our CRM needs."

What do you like best about Nutshell? The most helpful feature of Nutshell for us is the ability to consolidate all client info in one place, including emails and documents. Perfect for our needs. What do you dislike about Nutshell? It is sometimes a bit difficult for users to find what they need, but training generally will resolve the difficulty. What problems is Nutshell solving and how is that benefiting you? In all businesses the main problem is keeping all client data consolidated, ...

"Efficient"

What do you like best about Nutshell? The ease of access and being able to move jobs from one stage to the other in the pipeline is very helpful. What do you dislike about Nutshell? The biggest challenge is using it across all industries. What problems is Nutshell solving and how is that benefiting you? Organization of jobs in the pipeline and being able to find address, phone numbers, email address. Yet the system is only as good as the people that enter the information.

"Good and getting better"

What do you like best about Nutshell? Nutshell organizes leads in an easy-to-follow workflow. What do you dislike about Nutshell? The automation of emails can be sketchy. I'd like it to see specific triggers instead of just "email" or "phone call" before it moves to the next bucket. What problems is Nutshell solving and how is that benefiting you? Keeping my leads organized and flowing well from area to area.

"Efficient"

What do you like best about Nutshell? The ease of access and being able to move jobs from one stage to the other in the pipeline is very helpful. What do you dislike about Nutshell? The biggest challenge is using it across all industries. What problems is Nutshell solving and how is that benefiting you? Organization of jobs in the pipeline and being able to find address, phone numbers, email address. Yet the system is only as good as the people that enter the information.

"Most of what you need, none of what you don't. Good, lightweight CRM."

What do you like best about Nutshell? Email templates, pipelines, and follow-up reminders. What do you dislike about Nutshell? Occasionally slow. Doesn't offer much for rich customization of fields and relationships. What problems is Nutshell solving and how is that benefiting you? Helps us keep in contact with our customers and prevents things from falling out of sight (and out of mind).

"American Backflow Products Review - Christian Tricquet"

What do you like best about Nutshell? The ease of use for adding new companies and the map feature is very helpful What do you dislike about Nutshell? When adding people to an account it prompts you to add a person's profile who is already tied to a different account. Lead to confusion and mistakes What problems is Nutshell solving and how is that benefiting you? Organization and time management. Helps me keep tasks organized as well as groups of customers

"Nutshell - It Has What You Need"

What do you like best about Nutshell? The UI and layout are nice to work with. Custom fields on your CMS and the new marketing suite are improving every day. But overall, if you're familiar with CRM's like Hubspot and Salesforce, using Nutshell is a better-priced solution. What do you dislike about Nutshell? Customer service can be a little slow compared to platforms like Hubspot and Salesforce. There's also a lack of template creation and management for marketing emails. What problems is ...

"Nutshell - It Has What You Need"

What do you like best about Nutshell? The UI and layout are nice to work with. Custom fields on your CMS and the new marketing suite are improving every day. But overall, if you're familiar with CRM's like Hubspot and Salesforce, using Nutshell is a better-priced solution. What do you dislike about Nutshell? Customer service can be a little slow compared to platforms like Hubspot and Salesforce. There's also a lack of template creation and management for marketing emails. What problems is ...

"The tech and automation is there, but not always user friendly"

What do you like best about Nutshell? I find that Nutshell has a multitude of potential. There are so many options to make the platform work for your business needs. I find that the possibilities are almost endless. What do you dislike about Nutshell? With the endless possibilities and customization of Nutshell, it can sometimes get confusing how everything fits together. Some pieces are clunky and not as user-friendly as you would hope. What problems is Nutshell solving and how is that ...