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9.3

Spot Score

Nutshell - CRM Software

Nutshell Reviews in June 2026: User Ratings, Pros & Cons

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4.4

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Nutshell Reviews & Ratings

4.4

Very Good

Based on 1483 ratings & 963 reviews

Rating Distribution

Excellent

(530)

Very Good

(345)

Good

(73)

Poor

(12)

Terible

(3)

Spotsaas Editor’s POV

Nutshell has established itself as a highly reliable and user-friendly CRM solution, winning over teams for its straightforward setup and intuitive interface. Its key strengths lie in its customizable workflows, seamless integrations, and the ability to track leads, client interactions, and sales progress effortlessly. Businesses appreciate the standout customer ...Read more

Nutshell pros and cons

  • Easy-to-use interface with a clean, intuitive design, making navigation and setup simple even for non-technical users.

  • Strong customer support with responsive assistance, onboarding help, and helpful training resources like videos and guides.

  • Customizable workflows and pipelines to suit individual business needs and sales processes.

  • Effective CRM functionality for tracking leads, sales, and client communication in real-time, maintaining a central hub of information.

  • Limited reporting and analytics features, lacking advanced capabilities for businesses requiring in-depth insights.

  • Bulk email limitations, with capped daily email campaigns, reducing scalability for outreach efforts.

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Showing 271-280 out of 963

BL

Bill L

08/29/22

4.5 out of 5

"Nutshell - FINALLY an easy to use CRM"

What do you like best about Nutshell? Nutshell is easy to use and easy to navigate. When searching for a company, person, or opportunity in Nutshell, you will find it quick and fast to show you the results. I especially like the interface which is displayed out in an easy-to-use fashion. What do you dislike about Nutshell? Product updates seem to be slow to come out. The ability to us able to move contacts up or down your list of names would be preferable, but we are still waiting to see ...

Read more

BL

Bill L

08/29/22

4.5 out of 5

"Nutshell - FINALLY an easy to use CRM"

What do you like best about Nutshell? Nutshell is easy to use and easy to navigate. When searching for a company, person, or opportunity in Nutshell, you will find it quick and fast to show you the results. I especially like the interface which is displayed out in an easy-to-use fashion. What do you dislike about Nutshell? Product updates seem to be slow to come out. The ability to us able to move contacts up or down your list of names would be preferable, but we are still waiting to see ...

Read more

AU

Anonymous User

08/26/22

2.5 out of 5

"Would recommend for small businesses on a budget."

What do you like best about Nutshell? The new addition of forms and newsletter marketing is helpful and easy to use. What do you dislike about Nutshell? The site is not user-friendly and hard to teach others to use. What problems is Nutshell solving and how is that benefiting you? Customer information storage, reporting, and email marketing communication.

AU

Anonymous User

08/26/22

2.5 out of 5

"Would recommend for small businesses on a budget."

What do you like best about Nutshell? The new addition of forms and newsletter marketing is helpful and easy to use. What do you dislike about Nutshell? The site is not user-friendly and hard to teach others to use. What problems is Nutshell solving and how is that benefiting you? Customer information storage, reporting, and email marketing communication.

KA

Kelley A

08/26/22

5 out of 5

"Nutshell is our organizational system to manage and communicate."

What do you like best about Nutshell? I enjoy the easy accessibility of the website and the different options in terms of sharing information and tracking data. The organization between people, businesses, etc. is very helpful! What do you dislike about Nutshell? The difference between boxes prompting notes, comments, descriptions, etc. can be tricky to distinguish between (where to add information, how to communicate it, etc.) What problems is Nutshell solving and how is that benefiting ...

Read more

AU

Anonymous User

08/24/22

4.5 out of 5

"Nutshell it's an easy to use CRM with all the features to need to a quick success."

What do you like best about Nutshell? You can start with Nutshell with extensive configuration and most features are intuitive to use. E.g. you can configure pipelines via drag & drop, so it is easy to set them up and reconfigure them later, if needed. What do you dislike about Nutshell? Most or all selection fields like tags must be pre-configured. In my opinion it would be better for Nutshell to accept new tags, options, etc. on the fly while typing them into the input field. I am missing ...

Read more

AC

Ashley C

08/24/22

3 out of 5

"Decent platform"

What do you like best about Nutshell? I like that it stores photo's of contact What do you dislike about Nutshell? lack of integrations with clickup. I'd like to customize columns more, not just generic drop downs. What problems is Nutshell solving and how is that benefiting you? It is storing my contacts mostly

AU

Anonymous User

08/24/22

4.5 out of 5

"Nutshell it's an easy to use CRM with all the features to need to a quick success."

What do you like best about Nutshell? You can start with Nutshell with extensive configuration and most features are intuitive to use. E.g. you can configure pipelines via drag & drop, so it is easy to set them up and reconfigure them later, if needed. What do you dislike about Nutshell? Most or all selection fields like tags must be pre-configured. In my opinion it would be better for Nutshell to accept new tags, options, etc. on the fly while typing them into the input field. I am missing ...

Read more

MW

Matt W

08/23/22

5 out of 5

"Nutshell"

What do you like best about Nutshell? ease of use, excellent and easy-to-navigate screens, the tracking stages from first contact to sales is great What do you dislike about Nutshell? wait time for customer service via chat. It would be nice to link my MS Outlook to Nutshell What problems is Nutshell solving and how is that benefiting you? Im satisfied so it is difficult to effectively answer this question. I will say that Nutshell seems to always be introducing new and useful programs

AU

Anonymous User

08/23/22

4.5 out of 5

"Nutshell has been perfect for our CRM needs."

What do you like best about Nutshell? The most helpful feature of Nutshell for us is the ability to consolidate all client info in one place, including emails and documents. Perfect for our needs. What do you dislike about Nutshell? It is sometimes a bit difficult for users to find what they need, but training generally will resolve the difficulty. What problems is Nutshell solving and how is that benefiting you? In all businesses the main problem is keeping all client data consolidated, ...

Read more

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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