Novo Reviews in September 2026: User Ratings, Pros & Cons

No security

Used as Corporate online acct…worked great until I was debited $600.00…for unauthorized debit…took 3 months to clear up…customer service sucks!…stay away…unsecured!!

No security

Used as Corporate online acct…worked great until I was debited $600.00…for unauthorized debit…took 3 months to clear up…customer service sucks!…stay away…unsecured!!

Great for small businesses just…

Great for small businesses just starting out!!

If I can provide them with a negative…

If I can provide them with a negative number I would. This bank does not have customer support for the most crucial departments in regards to your account. My account has been in review for over 2 months and my funds frozen after requesting it be closed 2 weeks after the basically closed account and have had ZERO followup to my several emails and then the team lead Kevin basically told me not to reach out until they have an update 2 months is way too long and then when you call no ...

I love Novo for business banking…

I love Novo for business banking everything I need to help my business keep my business funds separate from my personal

If I can provide them with a negative…

If I can provide them with a negative number I would. This bank does not have customer support for the most crucial departments in regards to your account. My account has been in review for over 2 months and my funds frozen after requesting it be closed 2 weeks after the basically closed account and have had ZERO followup to my several emails and then the team lead Kevin basically told me not to reach out until they have an update 2 months is way too long and then when you call no ...

I love Novo for business banking…

I love Novo for business banking everything I need to help my business keep my business funds separate from my personal

Money Missing and Customer support is atrocious

Customer support is atrocious. When an issue involving loss of funds in my account from what seems to have been a backend bug with telechecks and reserves occurred, getting a hold of customer service took multiple days, including what seemed like tactics to outright avoid providing customer support over the phone (I.e leave a voicemail and we’ll get back to you (3 days later), the line getting disconnected, putting me on hold for half an hour and then saying they’d need to reach back next ...

Great interface, no Paypal connectivity

I love the simple interface & the ability to put funds aside in reserve. The business features are fantastic, above and beyond what many banks offer. I took off one star because it's been a struggle to make this account interface with Paypal at all, even using a manual connection. I'd like to use this as my primary business bank account, but I have to maintain an account somewhere else in order to deposit Paypal funds. The support has not been at all helpful with this.

Best small business bank

The customer service has been incredible and I have love the app. Everything is clear and easy to understand.