Novo Reviews in July 2025: User Ratings, Pros & Cons

Best small business bank

The customer service has been incredible and I have love the app. Everything is clear and easy to understand.

Great interface, no Paypal connectivity

I love the simple interface & the ability to put funds aside in reserve. The business features are fantastic, above and beyond what many banks offer. I took off one star because it's been a struggle to make this account interface with Paypal at all, even using a manual connection. I'd like to use this as my primary business bank account, but I have to maintain an account somewhere else in order to deposit Paypal funds. The support has not been at all helpful with this.

Money Missing and Customer support is atrocious

Customer support is atrocious. When an issue involving loss of funds in my account from what seems to have been a backend bug with telechecks and reserves occurred, getting a hold of customer service took multiple days, including what seemed like tactics to outright avoid providing customer support over the phone (I.e leave a voicemail and we’ll get back to you (3 days later), the line getting disconnected, putting me on hold for half an hour and then saying they’d need to reach back next ...

Don't use this bank if you plan to do large transactions

I set up an account for my business with Novo because they market that they are designed for small businesses and they are user-friendly. After having the account for over a year and completing several deposits and withdrawals, I received a larger check from a customer, which they would not let me remotely deposit because it was above my limit. It took me 5 days to finally get someone on the phone from customer support to see if they could adjust my account, and their advice was to go ...

Money Missing and Customer support is atrocious

Customer support is atrocious. When an issue involving loss of funds in my account from what seems to have been a backend bug with telechecks and reserves occurred, getting a hold of customer service took multiple days, including what seemed like tactics to outright avoid providing customer support over the phone (I.e leave a voicemail and we’ll get back to you (3 days later), the line getting disconnected, putting me on hold for half an hour and then saying they’d need to reach back next ...

Don't use this bank if you plan to do large transactions

I set up an account for my business with Novo because they market that they are designed for small businesses and they are user-friendly. After having the account for over a year and completing several deposits and withdrawals, I received a larger check from a customer, which they would not let me remotely deposit because it was above my limit. It took me 5 days to finally get someone on the phone from customer support to see if they could adjust my account, and their advice was to go ...

Hands down the best business bank ever

Hands down the best business bank ever! Particularly, small business owners or startups. There are literally no fees, extra charges, and they even give you a business line of credit once you start having revenue on your account. Their customer service is wonderful as well! I've been using them since Sept 2021! I have no regrets! Love them!

Great service very useful

Date of experience: December 10, 2023

Easy to use

Easy to use. Good internet and mobile sites. I have no complaints after two years of use.

Excellent communication and good…

Excellent communication and good practices