NordVPN Reviews in November 2026: User Ratings, Pros & Cons

VPN Didn't Work For Me - Cancellation Process Very Poor

VPN blocked normal sites I would usually go to, standards news sites etc. I only signed up for 1 month, but was then billed with an ongoing subscription. I was unable to cancel the subscription myself, so once started I was locked in with no ability to cancel through the admin section. I ended up having to contact them directly, and they had to cancel my service for me manually. They would not waive the wasted 2 months worth of subscriptions when I had not used it at all.

I have to give nord customer service "Thomas" in praticular a 10 out if 10 on resolving my issue. I was having problems canceling my service.

I was having a problem canceling my trial before I was charged it ended up going past the free trial part before I realized it was an issue with the email I was using. They where good enough to make the refund eventhough the error was on my end. I had started the request early enough but they could have not been cool beacause if my mistake. If in the future I need such service I will return to nord and would recommend them to anyone give my experience with there customer service.

I had a pretty lengthy tech discussion…

I had a pretty lengthy tech discussion with Arthur, one of NordVPN's chat agents, and at the end, my issue was resolved. Arthur was quick in giving instructions and maintained professional throughout the conversation.

Starten makkelijk, opzeggen niet. Betaald altijd een maand extra.

NordVpn werkt goed maar daar als je er ooit weer vanaf wil begint het probleem. Er is nergens in de app of op de website een knop te vinden om je abonnement te stoppen. Als je een email stuurt krijg je wel een reactie dat ze je annulering hebben ontvangen maar de volgende maand wordt er gewoon weer geld afgeschreven. Als je dan vraagt om je geld terug met een bewijs dat ze de opzegging hebben ontvangen wijzen ze je op een 30 dagen geld terug policy waar je altijd te laat voor bent omdat ze ...

Customer service is rude

Customer service is rude, keeps calling by my last name for some reason, and refuses to give me any money back. I won't be using their company again in the future.

Customer Service Review.

Charles helped me and was very friendly concise and helpful. He made it very clear and easy and was very helpful. Overall great product and great customer service.

Best vpn ever.

Thanks nordvpn, your service is very first and I can access social media very first even though sometimes my government blocks access to it but I simply don't like the too many ads. Thanks very much guys!

Connectivity issue

Had a connectivity issue that was complicated. Customer service was great, Gordon was very helpful and made the process easy despite being relatively technically complex. Thanks for the great support team.

I simply used the online chat service

I simply used the online chat service, it was fast and far better than any phone service I have had. Benedict solved my problem with ease.

Best Customer Service Experience with Gordon

Friday, November 27, 2020As a new Nord VPN customer, I needed help getting started with my Mac. I was very fortunate to have chatted with Gordon. He went above and beyond with answering all my questions with very detailed instructions. He was very patient with me as I navigate through the steps. With that said, I am now properly set up and protected, and I couldn't have done with without Gordon's help. Gordon, as I said to you before our chat ended, I REALLY APPRECIATE YOUR HELP TODAY. You ...