NordVPN Reviews in October 2026: User Ratings, Pros & Cons

Finger weg - Kein Support und nervige Popups, die sich nicht abstellen lassen

Ich habe mich für einen 3-Jahres-Plan entschieden und ein Jahr die Software genutzt. Neben vielen nervigen Einlogg-Problemen (wenn WLAN noch nicht aktiv und die Software erst startet, muss man sich manuell einloggen), nun seit heute der Hammer. Jedes Mal wenn ich den Rechner starte, taucht die Meldung auf, ich solle mein Passwort ändern. Ich kann die Meldung nicht deaktivieren. Support angefragt: Nee, ich MUSS mein Passwort ändern. Hallo??? Die sind Dienstleister und schreiben MIR vor, wann ...

Apparently £2.86/month by direct debit…

Apparently £2.86/month by direct debit is actually a one off payment of £80. Alfie from live chat, the smartest smartass alive, has gaven me some most annoying answers. Is no point for live chat, just stop misleading people with your false advertise. Canceled "subscription" / payment

Scam company

Scam company, they decline cashbacks and then blame the cashback sites.

Used Nord VPN for a short time

Used Nord VPN for a short time. but it was very user firendly and had excellent customer service. unfortunately I was intending to use this service for accessssing content outside of my country, but for the services i used the benifit was minimal compared to the cost. (1st world problems) however would reccomend this service for others in different situations.

A1 customer service

WEll, I signed up and decided that I didn't use it enough to justify my money spent. I reached out to customer support who kindly assisted me with the refund (I was within 30 days). Shane was the customer rep that dealt with me. Thanks for being good about it.

Great Support!

I bought a new subscription. Unfortunately it wasn't ARM compliant yet, so I had to unsubscribe. I contacted support and Lyra assisted me. It was a great support! She solved my doubts and very kindly canceled my subscription and gave me my money back. 10 out of 10!

Excellent technical support :)

I was having terrible issues connecting to my VPN but a very patient consultant called Gordon on the online chat function talked me through several troubleshooting protocols over the course of nearly three hours. He finally found a solution and I'm delighted. He was patient, friendly and very clear with instructions - thank you Gordon

Nord cuts off sites. Known issue. Don't buy Nord.

I signed up for a two year premium plan, but I started having issues almost immediately. Some sites won't load because NordVPN indiscriminately blocks whatever it wants. I have to disconnect all the time to get my account information from my bank, which is the reason for NordVPN in the first place. I was on with online chat tech support for almost an hour trying to resolve, but at the end of it was told that it is a known issue with NordVPN they are working on. No reassurance it will be ...

When I purchased the service I was…

When I purchased the service I was directed to purchase on the App Store. I did so. Now that I want my money back Nord’s policy states they do not refund purchases made through the App Store. Do not purchase on App Store. This process seemed shady to me. Not happy.

Option to cancel your subscription is hidden and company refuses to refund unintentional subscription months

Cancelling my subscription was a nightmare and resulted in me getting charged for a month of service I have no intention of using. Company refuses to refund even though only a day has passed in my current sub. There is no "cancel subscription" button anywhere on the website, you have to contact support directly. There is only one place on the entire website that tells you that you have to contact support to cancel, and it's buried in a troubleshooting page. Neither the "Change Plans" or ...