9.3
Spot Score
NordPass Reviews in June 2026: User Ratings, Pros & Cons
Securely store and auto-fill all your passwords.
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Starts from $2.49 / Month, also offers free forever plan
NordPass Reviews & Ratings
Spotsaas Editor’s POV
NordPass shines brightly when it comes to exceptional customer service. The team, including Evelyn, Arthur, Alex, and many others, consistently receive high praise for their promptness and efficiency in resolving issues. Customers appreciate the quick solutions provided, with support staff being described as professional, friendly, and patient. Whether it's ...Read more
NordPass pros and cons
Customer service representatives like Evelyn, Arthur, and Ava are consistently praised for their helpfulness, promptness, and professionalism.
Users appreciate the effectiveness and efficiency of issue resolution, with many mentioning quick problem-solving and clear communication.
The support team is knowledgeable, patient, and able to guide users through complex processes.
NordPass offers fast and friendly customer service, even for free accounts, contributing to a positive user experience.
Some users mention initial confusion and difficulty navigating the NordPass platform, indicating a potential lack of clarity in onboarding and setup processes.
Limited information is provided regarding the richness of features and customizations of the product, which may lead to underutilization by new users.
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Showing 951-960 out of 1253
WF
Warp Factor
11/17/21
Bonnie was truly outstanding in dealing with a complex Linux related issue.
Bonnie was truly outstanding in working through a very difficult and complex issue. She is exceptional. Superlative customer support! Please give her kudos for a job very well done!Phil
MS
Milton Staton
11/17/21
I couldn't log into my account and…
I couldn't log into my account and Aubrey reset it for me. Issue resolved.
JD
Joe Dillard
11/15/21
Benjamin was very helpful on getting my…
Benjamin was very helpful on getting my account reset. It was quick and easy.
P
Plinky
11/14/21
Nord is the Best Support I've Ever Contacted
My question on how to copy and paste into the vault was answered quickly and efficiently.Polite and friendly chat agent.Have had other chats concerning install, billing and other issues, Nord Support is always responsive and customer friendly. I am impressed, and I do not impress easily.
P
PW
11/13/21
Great Customer Care Experience
I have installed NordPass to evaluate the free version before deciding whether or not to commit to the paid version and had cause to use the online Customer Care chat functionality twice when I had questions that I needed support with. On both occasions a Nord representative responded within minutes and each was very helpful. Of the two I'll give a special mention to Benjamin because my chat with him was more involved than the other and he seemed very knowledgeable about the product. If ...
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MS
Maha Sherif
11/12/21
it's really useful vpn and the customer…
it's really useful vpn and the customer service is so helpful she helped me solving my connection problems on my windows and ios devices she's so nice and helpful ,, her name is bonnie .
M
MN
11/12/21
Fraud response is very slow
I had a Nordpass setup by someone pretending to be me. I contacted Nordpass and told them. They seemed to think it was fine and I should just change the passwords of the account someone else setupThe delete account form on the site does not have a option to say someone else setup the account and I dont have the details they want without logging into the account I didnt setupWorse still the Delete Process due to Fraud will take days and follow an email process -EDIT - in response to comment ...
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JN
Jon Nugent
11/12/21
Couldn't get into my nordpass account…
Couldn't get into my nordpass account and Christopher was very helpful in getting me fixed up. Great customer service, thanks!
Η
Ηλιας
11/11/21
Fast service and efficient
Fast service and efficient. For Christopher
CC
Collin Callahan
11/11/21
I worked with Webster concerning a few…
I worked with Webster concerning a few difficult problems. They helped me through all of my problems very quickly and kept it easy to understand. Idk what Webster is getting paid but they need a raise. I rarely leave feedback on any products that I use but the service was truly above and beyond. 5 stars all around.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].