9.3
Spot Score
NordPass Reviews in June 2026: User Ratings, Pros & Cons
Securely store and auto-fill all your passwords.
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Starts from $2.49 / Month, also offers free forever plan
NordPass Reviews & Ratings
Spotsaas Editor’s POV
NordPass shines brightly when it comes to exceptional customer service. The team, including Evelyn, Arthur, Alex, and many others, consistently receive high praise for their promptness and efficiency in resolving issues. Customers appreciate the quick solutions provided, with support staff being described as professional, friendly, and patient. Whether it's ...Read more
NordPass pros and cons
Customer service representatives like Evelyn, Arthur, and Ava are consistently praised for their helpfulness, promptness, and professionalism.
Users appreciate the effectiveness and efficiency of issue resolution, with many mentioning quick problem-solving and clear communication.
The support team is knowledgeable, patient, and able to guide users through complex processes.
NordPass offers fast and friendly customer service, even for free accounts, contributing to a positive user experience.
Some users mention initial confusion and difficulty navigating the NordPass platform, indicating a potential lack of clarity in onboarding and setup processes.
Limited information is provided regarding the richness of features and customizations of the product, which may lead to underutilization by new users.
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Showing 821-830 out of 1253
I
ILLUSION
01/19/22
Nordpass is awesome
Nordpass is a great app that can store unlimited amounts of passwords with some lovely features in it bit they do have a subscription, but with the premium features. The subscription is a great deal! And the customer support is lovely as well
B
Bryan
01/19/22
Very good
Very good. Sophie was excellent to deal with. She stayed on the line and provided me with correct information and reassurance and a safety net, to sort out and work through the steps required to set up my Nord Pass. I find computers difficult especially trying to navigate my way through the processes required. So very happy and relieved to be sorted. Thankyou.
ES
Erik Sven Meyer
01/18/22
Jade helped me immediately out
Jade helped me immediately out, also Jordan got it quick and redirected me in the Live Chat to Jade. They both seemed to be very experienced in live support and on the topic of NordVPN resp. NordPass. Unlike like other companies that don't want to talk to the customer but are responsible for the customers' problems and offer a strict chatbot, The "Nord-"Products all have a live chat department with a Level 0 Chatbot that immediately asks you whether you wan't to talk to Level 1 while the ...
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EV
Egle Valanciute - Simaskiene
01/18/22
Efficient help in no time
Efficient help in no time, very glad about their service. I was helped by Sophie, thank you so much!
ME
Madison Elliott
01/18/22
Super good customer service
Super good customer service, Christopher easily fixed my issue in seconds.
AB
Anna Bradberry
01/17/22
Excellent service
Benjamin gave excellent service! Very Helpful
AC
Aditya Challa
01/17/22
Good Job
Sophie from Live Chat was quite helpful. Thanks.
JD
John Dough
01/17/22
Account reset
Had to reset my account and managed to get in touch with Sophie within 1 minute after clicking 'live chat'. Sophie helped me out and I was up and running within 5 minutes.
SB
Susan Bain
01/17/22
Very happy with service. I used the chat help and Christopher…
I used the chat help and Christopher answered my questions right away and provided a solution. He was pleasant, professional and efficient.
EH
Ellie Hercog
01/16/22
I had lost my Master Password for…
I had lost my Master Password for NordPass and the recovery code, so I needed quick help. Benjamin from the support team was able to help me immediately and successfully. Thank you Benjamin
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].