9.3
Spot Score
NordPass Reviews in June 2026: User Ratings, Pros & Cons
Securely store and auto-fill all your passwords.
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Starts from $2.49 / Month, also offers free forever plan
NordPass Reviews & Ratings
Spotsaas Editor’s POV
NordPass shines brightly when it comes to exceptional customer service. The team, including Evelyn, Arthur, Alex, and many others, consistently receive high praise for their promptness and efficiency in resolving issues. Customers appreciate the quick solutions provided, with support staff being described as professional, friendly, and patient. Whether it's ...Read more
NordPass pros and cons
Customer service representatives like Evelyn, Arthur, and Ava are consistently praised for their helpfulness, promptness, and professionalism.
Users appreciate the effectiveness and efficiency of issue resolution, with many mentioning quick problem-solving and clear communication.
The support team is knowledgeable, patient, and able to guide users through complex processes.
NordPass offers fast and friendly customer service, even for free accounts, contributing to a positive user experience.
Some users mention initial confusion and difficulty navigating the NordPass platform, indicating a potential lack of clarity in onboarding and setup processes.
Limited information is provided regarding the richness of features and customizations of the product, which may lead to underutilization by new users.
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Showing 771-780 out of 1253
TK
Todd Kile
02/14/22
The tech was excellent (forgot his…
The tech was excellent (forgot his name, sorry). It may have been late at night and phone traffic was low, but he was very quick to respond, courteous and experienced. He answered my question(s) within seconds and even offered to email the chat session when I asked. I have had nothing but great experience with all Nord products and the top notch support is just icing on the cake. I am an IT Consultant and will highly recommend all of your products to my clients, collogues and friends. Great ...
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JJ
Jay J
02/13/22
A BIG thanks to phoebe and Jackson at…
A BIG thanks to phoebe and Jackson at NordVPN customer service you guys are AWESOME!! I Couldn't login got on live chat problem was fixed in minutes.THANKYOU guys once again for the great customer service
L
Louie
02/12/22
I had an issue, and a quick resolution to it.
I had an issue with my email address on my newly created NordPass account. Jonathan kindly and promptly made the necessary correction. He saved me from having potential stresses prompted by MY error.
SV
Stuart Vaughan
02/11/22
Very helpful support
Very helpful support team when I lost my master password!
S
Sunny
02/11/22
Accidentally purchased the Nord Account…
Accidentally purchased the Nord Account bundle with both Pass and VPN. I didn't need the Nord Pass account so I explained my situation to Aubrey who came in the chat with so much positivity. We sorted everything out and she even included a 3-month trial for the NordPass. It was so kind - I might even switch over now! 10/10
HN
H N
02/11/22
NordVPN seems to have the best customer…
NordVPN seems to have the best customer service I've ever experienced. Especially, Kingsley, they were very quick in solving my problems and helping me out. Please give Kingsley a raise, because they were so kind and understanding and just wonderful at providing customer service. Due to this wonderful experience I have because of Kingsley, I will stick with NordVPN for a long time!
M
Mike
02/11/22
quick response by Sophie
Thanks for your quick response Sophie and taking care on my observations. You collected my issues and gave me an overview what are the next steps. thanks and kind regards Mike
SK
Samuel Kamar
02/10/22
Fantastic
It was really great. Jonathan helped a lot and was fast in responding and explaining the situation very clearly.
SE
Steve Elias
02/10/22
This Engineer Jonathan is one of a kind efficient and eager and very competent!!
This Engineer Jonathan is a very friendly and very knowledgeable support champion.if you are not paying him at least $30 /per hour you are cheating him. I'm gonna be watching how you treat this jewel!! Thank you for making him available to the customers!
NF
Nick Flint
02/09/22
Excellent Service every time with Nord
Excellent, fast customer service everytime with these guys. This last time service rep Jade helped me out of a pickle. A1+++
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].