9.3
Spot Score
NordPass Reviews in June 2026: User Ratings, Pros & Cons
Securely store and auto-fill all your passwords.
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Starts from $2.49 / Month, also offers free forever plan
NordPass Reviews & Ratings
Spotsaas Editor’s POV
NordPass shines brightly when it comes to exceptional customer service. The team, including Evelyn, Arthur, Alex, and many others, consistently receive high praise for their promptness and efficiency in resolving issues. Customers appreciate the quick solutions provided, with support staff being described as professional, friendly, and patient. Whether it's ...Read more
NordPass pros and cons
Customer service representatives like Evelyn, Arthur, and Ava are consistently praised for their helpfulness, promptness, and professionalism.
Users appreciate the effectiveness and efficiency of issue resolution, with many mentioning quick problem-solving and clear communication.
The support team is knowledgeable, patient, and able to guide users through complex processes.
NordPass offers fast and friendly customer service, even for free accounts, contributing to a positive user experience.
Some users mention initial confusion and difficulty navigating the NordPass platform, indicating a potential lack of clarity in onboarding and setup processes.
Limited information is provided regarding the richness of features and customizations of the product, which may lead to underutilization by new users.
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Showing 761-770 out of 1253
PD
pierre davidson
02/20/22
NordPass customer service
Have used this service for several years now, experiencing exceptional value-for-money and back-up. Unfortunately (my fault) lost access to NordPass and had to contact Customer services which provided me with excellent quick advice to reset my account Thoroughly recommended VPN provider The Customer Services Colleague as called Benjamin
FJ
Felix Jertrum
02/20/22
Fastest service ever..
Fastest service ever... Didn't have to wait for more than 2 minutes and I had a Benjamin helping me... Five minutes later and my problem was fixed!
CU
cameron u
02/19/22
Christopher was great
Date of experience: February 20, 2022
B
Benited
02/18/22
The password manager works so well
The password manager works so well, even the free version is so great. User support when you have a problem solves them so fast - thank you Jonathan :)
LM
L M
02/16/22
Had a few questions answered very quickly
Had a few questions before purchasing the plan. Johnathon and Jeff helped me out in record time! Cheers guys.
BJ
Bertie Jackson
02/16/22
Well Done Jonathan Super Customer Experience
I received assistance from a person called Jonathan. Fast, effective and assisted me to get my account reset after i confused the recovery and MFA codes. Well done.
SM
Sinead McDonald
02/16/22
I accidentally purchased the wrong NORD, all cleared up now
I accidentally purchased the wrong NORD subscription. I started a live chat with Sophie who was incredibly helpful and cancelling what I purchased so I can purchase the product I originally intended to purchase. Highly recommend the live chat as it's nice to speak and explain to a real person what went wrong. She cleared everything up in about 5 minutes. Thanks Sophie ^^
JS
Jalen Sanchez
02/14/22
NordPass Customer Service Gets the Problem Solved!
I had just installed the NordPass app on my laptop, and was having issues signing into it. I had uninstalled/reinstalled multiple times, and when that failed, I went to NordPas Customer Service. I was assisted by Andrew, and after asking a couple of diagnostic questions, he was able to provide me with the solution to my dilemma. Love the services provided by NordVPN and NordPass, and the customer service is top-notch!
RP
Rodrigo Placido
02/14/22
Excelent software and great customer support
Excelent software. One time I had some problems logging into my account and contacted their live chat. They connected me to their customer support agent Benjamin, who was quick and very helpful indeed. Everything was solved in no time.
JA
José Almeida
02/14/22
I needed to reset my account
I needed to reset my account, and the issue was resolved literally in less tha 5 minutes. I've chatted with Benjamin online, which was super effective.
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