9.3
Spot Score
NordPass Reviews in June 2026: User Ratings, Pros & Cons
Securely store and auto-fill all your passwords.
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Starts from $2.49 / Month, also offers free forever plan
NordPass Reviews & Ratings
Spotsaas Editor’s POV
NordPass shines brightly when it comes to exceptional customer service. The team, including Evelyn, Arthur, Alex, and many others, consistently receive high praise for their promptness and efficiency in resolving issues. Customers appreciate the quick solutions provided, with support staff being described as professional, friendly, and patient. Whether it's ...Read more
NordPass pros and cons
Customer service representatives like Evelyn, Arthur, and Ava are consistently praised for their helpfulness, promptness, and professionalism.
Users appreciate the effectiveness and efficiency of issue resolution, with many mentioning quick problem-solving and clear communication.
The support team is knowledgeable, patient, and able to guide users through complex processes.
NordPass offers fast and friendly customer service, even for free accounts, contributing to a positive user experience.
Some users mention initial confusion and difficulty navigating the NordPass platform, indicating a potential lack of clarity in onboarding and setup processes.
Limited information is provided regarding the richness of features and customizations of the product, which may lead to underutilization by new users.
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Showing 541-550 out of 1203
VC
Virgile C
05/10/22
Great support following a mistake I…
Great support following a mistake I made during the purchase, got refunded immediately.
H
Howard
05/10/22
Jonathon stayed with me to get IOS Nordpass up.
Chatted with Jonathan. VERY VERY successful chat. Knowledge, communication ability and patience...what more can you ask for. Thank you for placing Jonathon in this job. You would do well to clone him. Represents NORDPASS well. Howard Polakoiff
JR
Jens Rief
05/10/22
Had a login issue which Jonathan helped…
Had a login issue which Jonathan helped me with promptly. Recommended!
A
Alex
05/08/22
Excellent customer service
Excellent customer service. Jonathan give fast service with great communication skills. Using Nord, Give me stress free service. While surfing the internet and not vulnerable to the suspicious eyes.
M
Martin
05/07/22
Customer Service Chat at NordPass is…
Customer Service Chat at NordPass is super easy, quick, knowledgeable. Denzel is a credit to fine customer service!
KG
Ken Glover
05/07/22
Jonathon very patient and most helpful
Date of experience: May 08, 2022
B
Ben
05/06/22
Outstanding customer service
I was finding some features of the app a little difficult to navigate so I went on the live chat feature. It was about midday on a Saturday but I still only waited about 15 seconds for an agent to answer me. I couldn't be happier with the excellent customer service I received from an agent called Benjamin. The outstanding customer service he provided has made me want to give the app another try and try to get to grips with it. There is nothing wrong with the app itself and the support so ...
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T
The-B
05/06/22
Benjamin really took the time to get my…
Benjamin really took the time to get my problem fixed. Great service!!
AB
Anders Bernhard
05/05/22
Had to make a complete recovery of my Nordpass account
Had to make a complete recovery of my account. Christopher took care of it. Just took a couple of minutes. Great help!
RW
Robert Walker
05/04/22
Terrific Customer Service
I was not able to unlock my account. Jonathan, in a chat, was great. He gave clear and easy to follow directions and I am not able to use the app. Thank you, Jonathan!
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].