9.3
SpotScore
NordPass Reviews in August 2026: User Ratings, Pros & Cons
Securely store and auto-fill all your passwords.
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Starts from $2.49 / Month, also offers free forever plan
NordPass Reviews & Ratings
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Spotsaas Editor’s POV
NordPass shines brightly when it comes to exceptional customer service. The team, including Evelyn, Arthur, Alex, and many others, consistently receive high praise for their promptness and efficiency in resolving issues. Customers appreciate the quick solutions provided, with support staff being described as professional, friendly, and patient. Whether it's ...Read more
NordPass pros and cons
Customer service representatives like Evelyn, Arthur, and Ava are consistently praised for their helpfulness, promptness, and professionalism.
Users appreciate the effectiveness and efficiency of issue resolution, with many mentioning quick problem-solving and clear communication.
The support team is knowledgeable, patient, and able to guide users through complex processes.
NordPass offers fast and friendly customer service, even for free accounts, contributing to a positive user experience.
Some users mention initial confusion and difficulty navigating the NordPass platform, indicating a potential lack of clarity in onboarding and setup processes.
Limited information is provided regarding the richness of features and customizations of the product, which may lead to underutilization by new users.
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Showing 491-500 out of 1253
RA
Rodrigo Alejandro Cabrera Melé
07/03/22
Support was very quick.
Support was very quick. My premium account was not activated, it took Benjamin less then 3 minutes to get the support and the iusse fixed. Thanks!
TL
Tom Lustig
07/02/22
Lost my Master Password and…
I've lost my Master Password and Recovery Code. Christopher was able to help within a few minutes. Very Good, fast and nice service
AM
Ajwad Murtaza
07/02/22
Extremely patient and sharp!
Extremely patient and sharp!; Christopher from customer support represents among the highest levels of customer service I have experienced. Information was accurate, and responses to queries were turned around very fast. Answers were clear and where necessary detailed enough for me to make informed decisions quickly, minimising the process of complex decision-making and end-to-end communication with Nord! 11/10 no 100/10!!! :)
TR
Toef R L Ghafoerkhan
07/01/22
i was today on 02-07-2022 fully and…
i was today on 02-07-2022 fully and excellet supported and that person took his or her time for me , till i was recovered.. that person is Denzel. very very outstandding and unbelevable support, keep going so. i am very bless and happy. waaaw.
G
Geoffrey
07/01/22
Chistopher was quick and efficient with…
Chistopher was quick and efficient with his service. needed to reset NordPass. extremely thorough and delightful to work with. Big shout out to Christopher working the weekend warrior hours!!
M
Magnier
06/30/22
Password problem resolved
I had a problem with my account password. Got it resolved in a few minutes thanks to Grant which helped me very efficiently. I had other questions that he answered quickly too.
TC
Toby Campbell
06/30/22
Kind and knowledgeable staff
My customer service support assistant, Benjamin helped me out a bunch with my issues, and was very friendly and helpful
RS
Rob Sil
06/29/22
Benjamin was very helpful and cleared…
Benjamin was very helpful and cleared up questions I had on the various plans. All customer support should be this easy. I won't hesitate to contact support if I need help.
H
Harriet
06/29/22
Very helpful, thanks Benjamin
Benjamin was very helpful and informative in helping me reset and get my account back on track, thank you very much! Very late at night too - customer service is superb!
PP
Print! Paint! Game! Publishing
06/29/22
Always stellar support and service
Except for the new feature requesting to login to the VPN for it to work (which sort of defeats the purpose of having a VPN) - the variety of server locations, the speed and the peace of mind of the VPN and Pass are second to none. Always recommend NordVPN to anyone. Hopefully someone at Nord will figure out someday that logging into the app to use it is........moronic. But other than that - 5 stars all the way.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].