9.3
Spot Score
NordPass Reviews in June 2026: User Ratings, Pros & Cons
Securely store and auto-fill all your passwords.
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Starts from $2.49 / Month, also offers free forever plan
NordPass Reviews & Ratings
Spotsaas Editor’s POV
NordPass shines brightly when it comes to exceptional customer service. The team, including Evelyn, Arthur, Alex, and many others, consistently receive high praise for their promptness and efficiency in resolving issues. Customers appreciate the quick solutions provided, with support staff being described as professional, friendly, and patient. Whether it's ...Read more
NordPass pros and cons
Customer service representatives like Evelyn, Arthur, and Ava are consistently praised for their helpfulness, promptness, and professionalism.
Users appreciate the effectiveness and efficiency of issue resolution, with many mentioning quick problem-solving and clear communication.
The support team is knowledgeable, patient, and able to guide users through complex processes.
NordPass offers fast and friendly customer service, even for free accounts, contributing to a positive user experience.
Some users mention initial confusion and difficulty navigating the NordPass platform, indicating a potential lack of clarity in onboarding and setup processes.
Limited information is provided regarding the richness of features and customizations of the product, which may lead to underutilization by new users.
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Showing 481-490 out of 1203
B
Benoist
06/16/22
NordVPN IS good.
NordVPN IS good. Sorry for my english i'm french. Celestia and Benjamin help me for internet connection with VPN by chat. Thanks a lot for her and him. note:10/10
LC
Louise Cloutier
06/16/22
Once again very helpful!
Once again, very helpful! This time the guy who helped me was called Nathan.
EN
Ethan Nowicki
06/15/22
Excellent customer service
Excellent customer service! NordVPN company has some of the best and most helpful customer services I've seen in a while. Shout out to Mick for being of great help!
B
bird
06/14/22
Excellent Customer Support
My customer support agent Christopher was knowledgeable about NordVPN and NordPass. He resolved both of my issues practically instantly. Furthermore, it took minimal effort on my part because Christopher handled pretty much everything.
JB
Joseph B
06/14/22
User since 2018
User since 2018 I started with NordVPN and it is a solid product that has gotten even better over the years and easier to use. Then I got NordPass which I love the most because I notice how it makes my life easier throughout every day. But the best thing about Nord is that they have great customer service that is always very helpful. I don't waste time on hold and no matter how dumb my question is they are great. Today Grant helped me and it was just another reminder that I love Nord. ...
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PG
Pablo Garcia
06/14/22
Good and easy service, gentle and fast communication
I needed a VPN for an international operation using my work's server, since I was in the Maldives working (...) I couldn't get in the server due to the firewall my work's system had. Thanks to NordVPN, I could overpass this firewall and have acces to my server. When I cancelled my suscription to NordVPN, both the bot, and the human contact were fast and clear.
A
Andrew
06/14/22
Christopher in Customer Service Gave me Clarity
With 3 email addresses etc. sometimes I forget where I am - let alone which services I purchase using which email address. Anyhow I got all my passwords confused...and Christopher at customer service was extremely helpful in getting me all sorted out. Thanks so much
AS
Andrei Sarevok
06/14/22
Sophie from customer support was very…
Sophie from customer support was very helpful
M
Michele
06/13/22
I was in chat with Joel and really good…
I was in chat with Joel and really good help and assistance,really clear
RA
Rodrigo Aguayo
06/13/22
excellent costumer support
excellent costumer support by Sophie :)
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].