9.3
SpotScore
NordPass Reviews in August 2026: User Ratings, Pros & Cons
Securely store and auto-fill all your passwords.
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Starts from $2.49 / Month, also offers free forever plan
NordPass Reviews & Ratings
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Spotsaas Editor’s POV
NordPass shines brightly when it comes to exceptional customer service. The team, including Evelyn, Arthur, Alex, and many others, consistently receive high praise for their promptness and efficiency in resolving issues. Customers appreciate the quick solutions provided, with support staff being described as professional, friendly, and patient. Whether it's ...Read more
NordPass pros and cons
Customer service representatives like Evelyn, Arthur, and Ava are consistently praised for their helpfulness, promptness, and professionalism.
Users appreciate the effectiveness and efficiency of issue resolution, with many mentioning quick problem-solving and clear communication.
The support team is knowledgeable, patient, and able to guide users through complex processes.
NordPass offers fast and friendly customer service, even for free accounts, contributing to a positive user experience.
Some users mention initial confusion and difficulty navigating the NordPass platform, indicating a potential lack of clarity in onboarding and setup processes.
Limited information is provided regarding the richness of features and customizations of the product, which may lead to underutilization by new users.
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Showing 481-490 out of 1253
FB
Florian Bundes
07/06/22
The Support was excellent!
Date of experience: July 07, 2022
JH
Jamil Halabi
07/06/22
Great customer support!
I forgot my master password and recovery code, fortunately there were no critical items in the account. Thanks to Christopher I was able to reset my account in no time. Very fast response and professionalism!
F
FH
07/05/22
Fabulous
Fabulous, no-nonsense and prompt support for a confused tech-fuddled brain. Thank you very much.
AB
Allison Baer
07/05/22
Benjamin was super helpful
Benjamin was super helpful! Very responsive and knowledgeable. He was able to take care of my request in a very efficient fashion.
A
alessandro
07/05/22
My experience
I contacted customer service because I had forgotten the master password and Benjamin replied, who was not only patient but really fast and professional in explaining what I had to do and what it would have entailed, always with kindness. I was really impressed by the seriousness shown to me.
M
Mike
07/05/22
The tech service people were able to…resolve the problem
The tech service people were able to quickly understand my issue. They asked the right questions to obtain specifics, and they gave advice to resolve the problem.
DH
Dave Hunt
07/05/22
Helpful and Quick Customer Service
I needed to contact Nord VPN Customer Service when my mobile died. After a full wipe and reset which was the only way to resolve the problem I had lost the MFA (Mutli-Factor Authentication) settings for my Nord account. Everytime I tried to log into my Nord account it would ask for the MFA code which I didn't have and I found no help on Google in by passing it so I could try to get to the settings needed to set up the app again on my phone. I contacted Nord VPN customer services ...
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M
MaryAnn
07/04/22
I created a NordPass Premium account…
I created a NordPass Premium account with my apple id but I was signing into the account with my regular email address and I didn't see the premium options for the account. Once I realized that was my problem with the help of Benjamin I will get this resolved. Thank you Benjamin for your assistance and your patience with me . Nordpass was easy and quick to get chat support assistance. Also had to provide proof of who I was and a receipt of the payment for the premium plan. Great they made ...
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H
Hannes
07/03/22
Very good products and perfect support
Very good products and also a perfect support :) Greetings to Benjamin who helped me out! Awesome team, I like your products.
RB
Róbert Bielický
07/03/22
I contacted the Service Desk via Chat…
I contacted the Service Desk via Chat regarding NordPass accound reset. The Agent, His name is Benjamin, in this case, was helpfull, he was able to help me during few minutes. Great service, good job done. Thank you.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].