9.3
Spot Score
NordPass Reviews in June 2026: User Ratings, Pros & Cons
Securely store and auto-fill all your passwords.
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Starts from $2.49 / Month, also offers free forever plan
NordPass Reviews & Ratings
Spotsaas Editor’s POV
NordPass shines brightly when it comes to exceptional customer service. The team, including Evelyn, Arthur, Alex, and many others, consistently receive high praise for their promptness and efficiency in resolving issues. Customers appreciate the quick solutions provided, with support staff being described as professional, friendly, and patient. Whether it's ...Read more
NordPass pros and cons
Customer service representatives like Evelyn, Arthur, and Ava are consistently praised for their helpfulness, promptness, and professionalism.
Users appreciate the effectiveness and efficiency of issue resolution, with many mentioning quick problem-solving and clear communication.
The support team is knowledgeable, patient, and able to guide users through complex processes.
NordPass offers fast and friendly customer service, even for free accounts, contributing to a positive user experience.
Some users mention initial confusion and difficulty navigating the NordPass platform, indicating a potential lack of clarity in onboarding and setup processes.
Limited information is provided regarding the richness of features and customizations of the product, which may lead to underutilization by new users.
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Showing 471-480 out of 1203
DS
Dorothee Sperling
06/18/22
The customer service was great and…
The customer service was great and really fast! Sophie helped me to recover my Vault :) Really apprectiate the quick help!
L
Licensedtorock
06/18/22
Fixed the problem.
Date of experience: June 19, 2022
RG
Rafael GF
06/18/22
Sophie was great and helped me quickly
Sophie was great and helped me quickly I was having issues logging in on my NordPass account and she assisted me. In the end I just needed to reinstall the app but yeah, it was easy to contact support and I got help quickly.
SC
Sean Closson
06/17/22
I needed help and I got it!
I needed help and I got it! Jonathan helped me reset my account when I really needed it!
D
denz
06/17/22
it was a great experience having smooth…
it was a great experience having smooth and direct conversation with lucas. the person whom I talked with is kind and understandable. thank you so much nordVPN and Im really sorry for the trouble
RM
Robert McKinney
06/17/22
I uninstalled my nord pass and needed…
I uninstalled my nord pass and needed help with download link. Aubrey was able to help me in less than a minute. Awesome!
JR
John Rich
06/17/22
New Phone Nordpass App Access blues!
I have a new phone and the backup of my old phone only captured the apps, not any of the data in / related to the app. So, while working through this, I got to my Nordpass app and could not log on. I reached out to Nordpass CS and started a conversation with Jonathan. Once I validated my purchase, Jonathan turned off MFA and I was able to get into the app. Jonathan also sent me the link to reestablish MFA. All in all, an easy process to a frustrating problem. Thank you again Jonathan, Cheers!
LD
Lauralee Dobbins
06/16/22
BEST CHAT SERVICE EVER
Like everyone else, I'm not a huge fan of online chat, preferring to speak with someone when I have an difficulty. By the time I'm seeking help, I've already tried several times and am frustrated. Today, my experience with Nathan at NordPass's chat site helped me clear up my issue quickly. Not only was he available within seconds, but he knew exactly what I'd done wrong. BEST chat ever. Now, if NordPass's instructions were more thorough in the first place, I wouldn't have needed to contact ...
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K
Karen
06/16/22
I spoke to Benjamin and he answered all…
I spoke to Benjamin and he answered all my questions promptly and professionally. I’m going to sign up. Looking to make my life easier and safer.
B
Bo
06/16/22
NORD IS THE WAY TO GO.
Had to do a reset on a device, causing the loss of the MFA codes from the Google Authenticator. Needed vpn asap, so I purchased another subsription, got it going, @mfa, etc and now it's time to delete the previous account. I tried a few different routes but recently logged in, went to chat and within 1.3 minutes had a live agent. Mick breezed right through the issues for me ( thanks my man ) and I was back in circulation within minutes. VPN's are becoming increasingly more important, and ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].