9.3
Spot Score
NordPass Reviews in June 2026: User Ratings, Pros & Cons
Securely store and auto-fill all your passwords.
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Starts from $2.49 / Month, also offers free forever plan
NordPass Reviews & Ratings
Spotsaas Editor’s POV
NordPass shines brightly when it comes to exceptional customer service. The team, including Evelyn, Arthur, Alex, and many others, consistently receive high praise for their promptness and efficiency in resolving issues. Customers appreciate the quick solutions provided, with support staff being described as professional, friendly, and patient. Whether it's ...Read more
NordPass pros and cons
Customer service representatives like Evelyn, Arthur, and Ava are consistently praised for their helpfulness, promptness, and professionalism.
Users appreciate the effectiveness and efficiency of issue resolution, with many mentioning quick problem-solving and clear communication.
The support team is knowledgeable, patient, and able to guide users through complex processes.
NordPass offers fast and friendly customer service, even for free accounts, contributing to a positive user experience.
Some users mention initial confusion and difficulty navigating the NordPass platform, indicating a potential lack of clarity in onboarding and setup processes.
Limited information is provided regarding the richness of features and customizations of the product, which may lead to underutilization by new users.
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Showing 421-430 out of 1203
J
Janice
07/11/22
Upgrade to NordPass Business
I have used NordPass for my personal accounts for about a year. I love it! It was only natural for me to upgrade to NordPass Business to give each of my bookkeeping clients their own vaults. That way, they can give me access to their necessary accounts while not needing to give me their personal usernames and passwords.
NC
NordPass Customer
07/10/22
my experience with using the product
Well I choose this program because it's easy to use and also freemium business model I can upgrade whenever I want or don't want to upgrade and still the password stay and don't frozen in the account and i can create my password so easy and check out my password if it's strong or not
DL
D L
07/10/22
My chat was answered and the problem…
My chat was answered and the problem resolved very quickly. "Benjamin" was extremely helpful. Excellent customer service.
A
André
07/09/22
Great Service from Grant
Great Service from Grant! Super fast! No problems at all
C
Colin
07/08/22
Mick was very helpful
Mick was very helpful. My question was well understood.
L
Lisa
07/07/22
Chat at NordPass is pretty Spot On
Spoke with customer service rep Nathan on the chat at NordPass. He was courteous, prompt, to the point, kind and quick. I didn't lose much time at all with my inquiries. Thanks. This is a great start to my new NordPass trial period.
A
Andrew
07/07/22
Great technical support
Great technical support! Benjamin was a great help. He knew exactly what I needed to do to resolve my issue. Fast responses, expert help. I am very pleased!
M
M.Syukri
07/07/22
Excellent customer support
I initially signed up for the Nord VPN & Password Manager Bundle. Excellent services. However, after some days of using the password manager, I've decided to switch from Premium to the Family plan. Unfortunately, Nord, for some reason, does not offer a way to upgrade from Premium directly. So, I went to the support chat. I was ably assisted by Sophie through my predicament. She was able to concisely and clearly explain the situation. She was also able to provide a satisfactory solution. ...
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R
remy
07/07/22
Good Customer service
very fast customer service and very good service for my part so far. all my requests were answered thanks to Benjamin!
GM
giuseppe manca
07/06/22
Mick was incredibly helpful and sorted…
Mick was incredibly helpful and sorted my issue out in no time.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].