9.3
Spot Score
NordPass Reviews in June 2026: User Ratings, Pros & Cons
Securely store and auto-fill all your passwords.
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Starts from $2.49 / Month, also offers free forever plan
NordPass Reviews & Ratings
Spotsaas Editor’s POV
NordPass shines brightly when it comes to exceptional customer service. The team, including Evelyn, Arthur, Alex, and many others, consistently receive high praise for their promptness and efficiency in resolving issues. Customers appreciate the quick solutions provided, with support staff being described as professional, friendly, and patient. Whether it's ...Read more
NordPass pros and cons
Customer service representatives like Evelyn, Arthur, and Ava are consistently praised for their helpfulness, promptness, and professionalism.
Users appreciate the effectiveness and efficiency of issue resolution, with many mentioning quick problem-solving and clear communication.
The support team is knowledgeable, patient, and able to guide users through complex processes.
NordPass offers fast and friendly customer service, even for free accounts, contributing to a positive user experience.
Some users mention initial confusion and difficulty navigating the NordPass platform, indicating a potential lack of clarity in onboarding and setup processes.
Limited information is provided regarding the richness of features and customizations of the product, which may lead to underutilization by new users.
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Showing 261-270 out of 1203
CK
C Kelley
03/18/23
Garry did a FABULOUS Job!!!
Garry did a FABULOUS Job!!! -I am having to move from Password Plus and these new questions came up. -Garry did exactly what a Perfect Chat agent would do. He listened, read things carefully, allowed me to review to make sure I understood and more! -Almost as though I was talking with him! I have nothing but praise for Garry.
T
tonygullorogers.com
03/17/23
My agent Garry did a fantastic job…
My agent Garry did a fantastic job explaining everything about your services. I will subscribe to your services because of Garry
D
David
03/12/23
You All Know That Gary Is AWESOME Right? Me Too!
GARRY That's G/A/R/R/Y. And for Garry's boss who didnt know if it is one "R's" or two. Well its 2, and this guy is awesome and would really be an understatement to say for his work he should get a big raise in pay or a promotion. He was very great and even made me smile thru chat. not a lot can do that and get the problem solved in a hurry and he was patient might i add, to make it a run-on sentence !!! seriously a great experience. @@David Sellmer Hook Up Garry!!!!!! He was AWESOME!!!!!!!!
LJ
Libby Johnson
03/11/23
Live chat representative
The live chat rep that helped me was Gerry and he was an absolute Saint. ! He answered all my questions and got me straightened out . He even went the extra mile more than once and gave me information I didn't even know I needed . I highly recommend this service and Gerry !!!!
LR
Lisa R
03/10/23
I've had 2 security threats in the last…
I've had 2 security threats in the last 2 years prompting me to change my passwords and it's a nightmare each time - just trying to com up with them and then where do you record them. This is just the best program since sliced bread - a life changer. And I had an issue that came up and was able to get onto Arthur on their 24/7 chat at 7pm on a Saturday night. What fabulous service!!! To be able to chat with a human being not a robot and one who was super helpful and patient was just ...
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AP
Anthony Policci
03/08/23
Go Garry, Go Garry
So after finding out about my previous password keeper's massive security breach, I researched and decided to go with Nord. One of the big problems I ran into was that I exported my passwords from my previous keeper, but I could not get them to import into Nordpass. Two times I contacted customer service and was given the steps they failed. I don't believe it was customer service’s fault, but my issue was left unresolved - until today. When Garry actually walked me through a process and ...
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MA
Mohammed Alshehri
03/07/23
thanks NordPass
I recently had the pleasure of working with Garry, and I have to say, he was incredibly helpful throughout the entire process. From the moment I reached out to him with questions, he was responsive and attentive, providing clear and detailed answers to all of my inquiries. What really impressed me, though, was how Garry went above and beyond to ensure that I was completely satisfied with the service I received. He took the time to listen to my needs, made helpful suggestions, and followed ...
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TI
Timo Idänheimo
03/06/23
Kurt was really helpful and gave me…
Kurt was really helpful and gave me good instructions how to upgrade my plan. Even though it is not that straightforward, it is manageable.
MU
Mobassir Ur Rahman
03/06/23
Absolutely amazing customer service
Date of experience: March 07, 2023
BB
Billy Badger
03/04/23
Works OK
Installed a couple of weeks ago and it seems to work OK after a bit of work setting it up and altering all my old passwords
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].