9.3
Spot Score
NordPass Reviews in June 2026: User Ratings, Pros & Cons
Securely store and auto-fill all your passwords.
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Starts from $2.49 / Month, also offers free forever plan
NordPass Reviews & Ratings
Spotsaas Editor’s POV
NordPass shines brightly when it comes to exceptional customer service. The team, including Evelyn, Arthur, Alex, and many others, consistently receive high praise for their promptness and efficiency in resolving issues. Customers appreciate the quick solutions provided, with support staff being described as professional, friendly, and patient. Whether it's ...Read more
NordPass pros and cons
Customer service representatives like Evelyn, Arthur, and Ava are consistently praised for their helpfulness, promptness, and professionalism.
Users appreciate the effectiveness and efficiency of issue resolution, with many mentioning quick problem-solving and clear communication.
The support team is knowledgeable, patient, and able to guide users through complex processes.
NordPass offers fast and friendly customer service, even for free accounts, contributing to a positive user experience.
Some users mention initial confusion and difficulty navigating the NordPass platform, indicating a potential lack of clarity in onboarding and setup processes.
Limited information is provided regarding the richness of features and customizations of the product, which may lead to underutilization by new users.
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Showing 251-260 out of 1203
G
Guido
05/21/23
Best password manager for business
Easy-to-use password manager ideal for business purposes
D
Dale
05/13/23
Nathan - Tremendous support tech
Nathan, my chat support tech was excellent. His communication was very clear and concise. The response time was excellent!
LF
La Furia Roja
04/29/23
Good customer support
I reached out to chat support because of an issue on my end when signing up for an account and the representative Andrew was extremely helpful, courteous and answered all my questions quickly.
GG
Gary Gauthier
04/23/23
I lost both my "master password" and my…
I lost both my "master password" and my "recovery code" and Kurt did a very wonderful job explaining how to retrieve them without having to "reset" the "vault." Where my P/W's are stored. Thank you again for your wonderful help. I'm going to try and retrieve it through my Android Phone like Kirk had mentioned to me in "chat" box. I'm just "new" at using NORDVPN, so still learning how to use these features.
E
Ed
04/20/23
Kurt on the help chat was efficient and solved my issue in < 5 minutes
Kurt on the help chat was efficient and helpful. My beginner user issues was addressed within 5 minutes.
CM
Charlain McDermott
04/19/23
I spoke with Kurt and haven't tried his…
I spoke with Kurt and haven't tried his suggestions, but will later tonight. I wasn't able to log all the way into my new account, but, apparently, showed three different emails that I may of used. He spent a lot of time and typing with me and really tried to help. I think he acted professionally with the fact that he wasn't going to give out any information in case it wasn't my account. I hope his suggestions work or I will just need to purchase a different password manager.
FL
F.G. Linares
04/15/23
Excellent service and equally good customer service
I decided to finally get a personal premium Nordpass account, and I was pleasantly surprised with the service that I decided to try to upgrade it to a family plan, just to find out that this is not possible. So, I contacted customer service over the possibility of getting a refund on my personal account (within the 30-day guarantee) so that I can then get a family plan. I assumed that trying to get this solved was going to be a very difficult process, but I was fortunate enough to have ...
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LP
Lord Pemberley
04/12/23
NordPass Blues
The product sounds promising and cheap for the kind of protection it purports to provide. Garry on the chatline was so helpful and pateint in navigating me through this process which is not for the faint-hearted. He deserves praise.
C
Cyber
03/22/23
Thank you, Octavia.
Octavia was an amazing Customer Support, answered honestly about my inquiries about privacy, as I have just created a new NordPass account for myself. As a goodwill gesture, I might as well support the product by purchasing a subscription.
J
Jason
03/18/23
Great responsive support from Gary
Date of experience: March 19, 2023
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].