9.3
Spot Score
NordPass Reviews in June 2026: User Ratings, Pros & Cons
Securely store and auto-fill all your passwords.
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Starts from $2.49 / Month, also offers free forever plan
NordPass Reviews & Ratings
Spotsaas Editor’s POV
NordPass shines brightly when it comes to exceptional customer service. The team, including Evelyn, Arthur, Alex, and many others, consistently receive high praise for their promptness and efficiency in resolving issues. Customers appreciate the quick solutions provided, with support staff being described as professional, friendly, and patient. Whether it's ...Read more
NordPass pros and cons
Customer service representatives like Evelyn, Arthur, and Ava are consistently praised for their helpfulness, promptness, and professionalism.
Users appreciate the effectiveness and efficiency of issue resolution, with many mentioning quick problem-solving and clear communication.
The support team is knowledgeable, patient, and able to guide users through complex processes.
NordPass offers fast and friendly customer service, even for free accounts, contributing to a positive user experience.
Some users mention initial confusion and difficulty navigating the NordPass platform, indicating a potential lack of clarity in onboarding and setup processes.
Limited information is provided regarding the richness of features and customizations of the product, which may lead to underutilization by new users.
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Showing 161-170 out of 1203
GC
Goran Chloupek
04/02/24
Great app and Ava help was on the…
Great app and Ava help was on the point! Keep up good work!
AH
ANGILBERTO HERNANDEZ
04/02/24
Outstanding customer service.
Outstanding customer service. Ava was quick to response and took care of my concern addressing the questions that I had and offering additional help.
PH
paul harcombe
04/01/24
Lost Master Password
I had messed up with my master password and needed an account reset. Alex was extremely helpful in sorting things out for me
C
Cody
04/01/24
Quick and easy.
Quick and easy.
CB
Chris Bryan
04/01/24
Had an issue with browsers and autofill…
Had an issue with browsers and autofill not working correctly. Spoke to Arthur on chat who guided me through and helped to fix.
CW
cindy wallace
04/01/24
Ava is sooooo patient
Ava, was sooooo patient. I am 70 years old and some of this computer stuff is daunting for me! She remained patient and gently guided me through both my computer and iphone to be sure all was set up properly for me! Give this lady a kudos Cindy
RK
Robert Keeley
03/30/24
great help desk
Estrella Lopez was really helpful when I forgot my master password etc
T
Tom
03/30/24
Forgot login information.
Forgot login information. Estrella Lopez helped me reset my account! She was very helpful!!! Thank you, Estrella!
S
SM
03/29/24
Huge thanks to Denzel at Nordpass/NordVPN for exceptional customer service!
I'd like to express my sincere gratitude to Denzel, a customer service representative at Nordpass/NordVPN, for providing exceptional assistance recently. I was having trouble accessing my Nordpass account and Denzel went above and beyond to help me through the process. Not only did they guide me through the standard troubleshooting steps, but Denzel also took the initiative to explore some creative solutions that ultimately resolved the issue. Their out-of-the-box thinking and dedication ...
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NC
Nick Clayton
03/28/24
Exceptional Customer Service from Estrella Lopez
Estrella Lopez provided quick, expert, and dedicated customer service. She immediately understood my issue and provided an efficient solution. Her communication skills were excellent, and she kept me informed throughout the process. I highly recommend reaching out to Estrella for any customer service needs.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].