9.3
Spot Score
Securely store and auto-fill all your passwords.
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Starts from $2.49/Month, also offers free forever plan
NordPass shines brightly when it comes to exceptional customer service. The team, including Evelyn, Arthur, Alex, and many others, consistently receive high praise for their promptness and efficiency in resolving issues. Customers appreciate the quick solutions provided, with support staff being described as professional, friendly, and patient. Whether it's ...Read more
Customer service representatives like Evelyn, Arthur, and Ava are consistently praised for their helpfulness, promptness, and professionalism.
Users appreciate the effectiveness and efficiency of issue resolution, with many mentioning quick problem-solving and clear communication.
The support team is knowledgeable, patient, and able to guide users through complex processes.
NordPass offers fast and friendly customer service, even for free accounts, contributing to a positive user experience.
Some users mention initial confusion and difficulty navigating the NordPass platform, indicating a potential lack of clarity in onboarding and setup processes.
Limited information is provided regarding the richness of features and customizations of the product, which may lead to underutilization by new users.
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Showing 121-130 out of 1203
DS
Dennis S
04/20/24
My account reset help
Estrella Lopez was very helpful in solving my issue she made it quick and easy.
D
Doran
04/18/24
Alex helped me reinstalling my browser…
Alex helped me reinstalling my browser extension. Very fast and useful help
TC
Tony Chang
04/18/24
Ava was very helpful and efficient
Date of experience: April 18, 2024
AB
Andreas Berger
04/18/24
Great help from Ava
Great help from Ava, perfect costumer help by a mistake of mine
D
Duck
04/17/24
amazing communication and really helped me
ava helped reset my password and log back again into my account am soo thanxful tysmm!!!
TS
Thomas Schmolze
04/17/24
Great customer service
Estrella Lopez was very kind and professional. The issue was solved right away.
X
Xendor
04/17/24
Alex was Quick to respond and presented…
Alex was Quick to respond and presented no issues
A
Ale
04/16/24
Ava is the best! 100 out of 5 stars!
Ava made my first interaction with the support channel easy and fast! Deeply appreciate the fact she made sure I was OK with resetting all the information - She set the expectations of what was going to happen and laid out steps I had to follow clearly. Overall, great experience :)
ŽB
Žydrūnas Bautronis
04/16/24
Alex did amazing job helping me with my…
Alex did amazing job helping me with my problem.
LC
Logan Coffey
04/16/24
Account Reset
Worked with Ava to reset my account after I locked myself out. She had me in and out in under 5 minutes and fixed the problem. Great service.
