9.3
Spot Score
Securely store and auto-fill all your passwords.
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Starts from $2.49/Month, also offers free forever plan
NordPass shines brightly when it comes to exceptional customer service. The team, including Evelyn, Arthur, Alex, and many others, consistently receive high praise for their promptness and efficiency in resolving issues. Customers appreciate the quick solutions provided, with support staff being described as professional, friendly, and patient. Whether it's ...Read more
Customer service representatives like Evelyn, Arthur, and Ava are consistently praised for their helpfulness, promptness, and professionalism.
Users appreciate the effectiveness and efficiency of issue resolution, with many mentioning quick problem-solving and clear communication.
The support team is knowledgeable, patient, and able to guide users through complex processes.
NordPass offers fast and friendly customer service, even for free accounts, contributing to a positive user experience.
Some users mention initial confusion and difficulty navigating the NordPass platform, indicating a potential lack of clarity in onboarding and setup processes.
Limited information is provided regarding the richness of features and customizations of the product, which may lead to underutilization by new users.
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Showing 131-140 out of 1203
AO
Ainhoa Olgoso
04/15/24
Amazing customer support in few minutes solve my issue
Got lucky to chat with Bob, was really fast and friendly at all time in order to help me solve my issue. Thank you very much!
MS
Mikołaj Sułkowski
04/15/24
Alex
Alex, the consultant, was very polite and answered all my questions. It was very fast and proffesional. He has helped me with resolving the issue in no time, and explained everything in detail.
R
Rick
04/15/24
Dante Sanchez
Dante Sanchez was very quick to answer my questions and provide solid guidance.
TA
Todd Ahrens
04/14/24
Issue with NordPass resolved
I had an issue with my application not working correctly. Dante Sanchez was very helpful in solving my issue. He explained what I needed to do and it solved the problem.
ES
Elina Sokolova
04/13/24
Great support
I didn't understand the initial process of setting up my account, and lost access to it as a result of wrong actions. But Kingsley from Nord support kindly helped me reset the account and helped set it up in the right way as well, as answered my question regarding usage of the NordPass. It was quick and easy, I'm very satisfied and thankful!
W
Will
04/11/24
Ava was prompt and professional
Date of experience: April 11, 2024
RL
Raynald Le Monnier
04/11/24
Kingsley from Customer service was…
Kingsley from Customer service was really helpful in helping me resolve the account issue I had. She was great and patient and very kind.
S
Steve
04/07/24
Denzel gives great customer service
Denzel provided a solution to me not receiving code validations by email. He also helped me to change my account password.
M
Miriam
04/07/24
knowledgeable and helpful
My representative was Ava and she listened closely to my questions and was knowledgeable and able to answer them. My only disappointment was because I renewed my husband's nordpass and nordvpn early, I was not credited for the differences.
T
tim
04/07/24
Estrella Lopez
Estrella Lopez did a great job at explaining and helping me understand/solve my problem today.
