9.3
Spot Score
NordPass Reviews in June 2026: User Ratings, Pros & Cons
Securely store and auto-fill all your passwords.
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Starts from $2.49 / Month, also offers free forever plan
NordPass Reviews & Ratings
Spotsaas Editor’s POV
NordPass shines brightly when it comes to exceptional customer service. The team, including Evelyn, Arthur, Alex, and many others, consistently receive high praise for their promptness and efficiency in resolving issues. Customers appreciate the quick solutions provided, with support staff being described as professional, friendly, and patient. Whether it's ...Read more
NordPass pros and cons
Customer service representatives like Evelyn, Arthur, and Ava are consistently praised for their helpfulness, promptness, and professionalism.
Users appreciate the effectiveness and efficiency of issue resolution, with many mentioning quick problem-solving and clear communication.
The support team is knowledgeable, patient, and able to guide users through complex processes.
NordPass offers fast and friendly customer service, even for free accounts, contributing to a positive user experience.
Some users mention initial confusion and difficulty navigating the NordPass platform, indicating a potential lack of clarity in onboarding and setup processes.
Limited information is provided regarding the richness of features and customizations of the product, which may lead to underutilization by new users.
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Showing 1201-1210 out of 1253
DB
Darryl Baron
08/27/20
Good
Good, accurate, and clear instructons helped to quickly solve the problem. Thanks, Johnatan!
MM
Maurizio Minervino
08/26/20
You can't call, but chat line operators are very helpful all the same
The service I received from the operator I chatted with deserved 5 stars, as he was was very patient, professional and helpful. The reason I am giving four stars is that Nord does not give you the chance to talk to someone on the phone. This can can make the process awkward and a bit longer sometimes, depending what your issue is. There are also advantages in communicating through a chat line rather than the phone; for example you can easily exchange info through screenshots and pictures. ...
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TO
Tommy Osburn
08/23/20
I attempted an update from Version… 3.1.0
I attempted an update from Version 3.1.0 to the latest version. And I get... "Unexpected error has occurred". Please restart the app to continue. If the problem persists, please contact our support team. I contacted them by email. They replied in 24 hours with a complete friendly method to fix the problem. I followed the instructions and was back in business in 5 minutes. Way to go, guys!
R
Ray
08/20/20
NordPass Password Manager Safari Extension
Downloaded NordPass Password Manager for my iMac. Followed the instructions to install the Safari extension but it didn't work (the extension file was not found in the app store). I contacted support and they sent me a revised Safari extension installation procedure. This time it worked like a champ.
MT
Matthew Thiele
08/19/20
Great solid security - Highly Recommend
Great solid security, impeccable support 24/7 - use Premium Version, does exactly what it says on the tin.
R
rtan_22
08/19/20
Customer Support Review
Speaking to an nord team expert was so easy and he/she was so quick to respond. I am really happy that I got to sort things out. Thanks for you help, very much appreciated.
MM
Marquendra Mitchell
08/18/20
Awesome Service!
Jonathan helped me with the answers I needed to ensure I was getting the most out of my services! I really appreciate it!
K
Kyle
08/17/20
Reset NordPass account
Had to reset my NordPass account, amazing service and guidance on how to do this and such friendly staff.
L
Lmtwvl
08/17/20
Stuck with login and password
I was stuck with getting my login and passwords correct, I didn't know what to do, so I asked for help.Support NordPassNordPass has helped me very quick and decently to get back up and running as fast as possible with concrete, good advice, tips and questions to solve the problem.I'm also very satisfeid with their help because of the very polite and friendly way they communicate. Greatful for their support!
PA
Paul Angelo Gonzaga
08/17/20
Quick resolution
Answers to my inquiries were spot on. Issue was resolved quickly.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].